Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Happy riding!
Urban E Bikes Team
About Us
Urban E Bikes is very passionate about helping you find the best Electric Bikes or Electric Scooters for your specific needs.
Our goal is to offer the best customer experience in the Electric Bike market.
We are a family-operated business based out of Brooklyn, New York.
Our customers are seeking an electric bike or scooter to enjoy their daily adventures, reduce stress, improve their overall health, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
We are here to help you choose the best Electric Bikes or Electric Scooters for your specific needs.
What sets us apart from the rest?
We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have - we’ll answer all your specific questions on assembly, warranty, product benefits and features.
We offer the best price online thanks to our Price Match Guarantee.
We offer FREE shipping to the lower 48 states of the USA on every order and no sales tax outside New York according to our Shipping Policy.
We have been in business since 2019 and have lots of satisfied customers, see what they had to say here on Trustpilot.
Most Electric Bikes or Electric Scooters come 85% assembled with very little assembly required.
*Some exclusions apply. Please see the product page for more details.
Our Mission: "To Help You Get Healthy And Fit While Having Fun"
Electric Bikes have allowed people to get healthy and physically fit while having lots of fun.
We want you to enjoy daily adventures, reduce stress, improve your overall health, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower the risk of diabetes, boost your energy level, lose weight and have fun while doing so!
We believe Electric Bikes are the best way to do so and it is revolutionizing the way people enjoy their day while cycling - it gets more popular by the day and we’d love you to join us on the movement!
Why Choose Us?
- 100% Secure Shopping - We Value Your Privacy
- Trusted Brand Names - We Are An Authorized Online Dealer
- Best Return Policy - Easy Returns
- Free Shipping On Lower 48 States
- Lowest Price Guarantee
- Customer Satisfaction Guarantee
- Knowledgeable Sales Experts
- No Sales Tax Outside New York
- Interest-Free Financing by Klarna
We understand buying an Electric Bike is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call at 866-960-8616, chat with us on our website or email us at info@urban-ebikes.com.com.
Our Customer Support Team
Our team operates out of an office space in New York and due to COVID-19 most of our team currently works remotely from home.
In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship from our supplier's warehouses which are located throughout the continental USA directly to you.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA.
Every supplier we work with ensures product quality and packing quality check before each shipment goes out.
The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-5pm EST at (866) 960-8616.
You can chat live with our customer support and sales team Mon-Sun 8am-5pm EST, just look for the button in the lower-right corner that says "Chat with us!"
You can email our customer support team and sales team: info@urban-ebikes.com and we will reply as soon as possible or within 1-2 hours during regular business hours Mon-Sun 8am-5pm EST.
We hope you enjoy our Electric Bike as much as we enjoy offering them to you - join us on the movement to getting fit while having fun!
If you have any questions or comments, please don’t hesitate to Contact Us.
Wishing you a great day,
Urban E Bikes Team
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How fast do you ship the orders?
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
When will I receive the tracking number for my order?
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
How long will it take for my order to arrive?
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
Which courier will deliver my package?
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
If I'm looking for something that you don't carry on your website, can I special order it?
Yes! Please contact us by phone, chat or email to inquire about the price and to place
your order.
Can I place my order over the phone?
Yes!
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at info@urban-ebikes.com
Do you offer financing?
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
That's it!!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Where are you located?
We are based in Brooklyn, New York but we have warehouses all over the country!
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