E-bike Assembly

All of our e-bikes arrive 90% assembled! They require very little remaining assembly. It will literally take you between 20-30 minutes to assemble the rest. However, we do recommend that you get your e-bike assembled by a professional if you don't know how to do so.

Please make sure to check the manufacturer's warranty when your e-bike arrives, as some manufacturers require proof of professional assembly.

All e-bikes include a user's instruction manual which has specific details on how to assemble your e-bike. 

If you have any questions about assembly, please contact us!

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How fast do you ship the orders?

Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.

When will I receive the tracking number for my order?

As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.

How long will it take for my order to arrive?

Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.

Which courier will deliver my package?

We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.

If I'm looking for something that you don't carry on your website, can I special order it?

Yes! Please contact us by phone, chat or email to inquire about the price and to place
your order.

Can I place my order over the phone?

Yes!
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at info@urban-ebikes.com

Do you offer financing?

Yes, we do!
Please check below for details.

 

Buying an electric bike is not a small investment, that's no secret.

Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.

The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).

You can place your order today and then pay in easy monthly installments later.

You can click on the Klarna widget on each product page to learn more!

How To Place An Order With Klarna:

Step 1: Add an order to cart and click to go to the checkout.

Step 2: Fill out your details and click "Continue to shipping method".

Step 3: Select the shipping method and then click on "Continue to payment method".

Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".

Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future! 

That's it!!

Click here to learn more about Klarna! 

 

Please let us know if you have any questions or if there’s anything we can help you with by contacting us!

Happy riding!
Urban E Bikes Team

Where are you located?

We are based in Brooklyn, New York but we have warehouses all over the country!

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