Bakcou CARBON ALPHA Lightweight Carbon Fiber Electric Mountain Bike 500W 48V

Bikes are in stock and ready to ship! 

Built to be the lightest and most powerful electric mountain bike (eMTB) in its class, the Carbon Alpha doesn’t disappoint. The carbon fiber frame, combined with the lightweight Bafang M600 motor, means this eMTB can go the distance without the weight.

 What the carbon fiber frame lacks in weight, it makes up for in quality. The carbon fiber frame is 8x stronger than aluminum and has better shock absorption, plus better corrosion resistance.

 Bakcou’s Carbon Alpha delivers unparalleled power and performance, starting with the lightweight Bafang M600 500W motor. The first choice for modern eMTBs, this motor delivers top performance while being quiet, powerful, and durable.

 The Carbon Alpha is a full-suspension electric mountain bike built with the best RockShox on the market.Rockshox Lyrik Front Fork and Rockshox Monarch RL Rear Shock air spring, both with highly tunable DebonAir, team up to give this frame the capability to smooth out the most aggressive trails. At the same time, the carbon fiber frame allows for saving weight for cross-country riding.

 The 14ah lithium-ion battery is integrated into the seat post, fully removable, and gives riders a range of up to 60 miles*. Altogether, the Carbon Alpha can output up to 120 Nm of torque and 500W at peak performance.

 Other notable components of the Carbon Alpha include the Sram SX derailleur and 12-speed cassette, Sram G2 RS Quad Piston Hydraulic brakes, and the unbeatable traction of the Schwalbe Smart Sam tires. Finally, this bike is available in frame sizes of 16”, 18”, and 20”.

 If you’re looking for an electric mountain bike that can go the distance, look no further than the Bakcou Carbon Alpha!

SPECIFICATION 

Size Guide: 16"- 5' to 5'6" / 18" - 5'6" to 6' / 20" - 6' and Up

Motor: Bafang M600, 500W, Triple sensor system  (1 torque, 2 speed sensors) delivers instantaneous response to pedal-power input.

Battery: Extended Distance 14ah lithium-ion

Range: Up to 60 Miles 

Performance: 120NM of Torque/ 500 Peak Wattage Output

Display: Bafang DP C24X, Compact LCD display

Brakes: Powerful SRAM G2 RS Quad Piston Hydraulic, 155mm front & rear

Rear Suspension: Rockshox Monarch RL, fully adjustable with DebonAir

Front Suspension: Rockshox Lyzik Select with highly tunable DebonAir, air spring

Frame: 16", 18", 20" Carbon Fiber

Wheels: Quick Release Front Hub 

Tires: Unparalleled Traction and Control Schwalbe, Smart Sam 27.5” X 2.8"

Gearing: Sram SX derailleur 12sp, 50 tooth

Weight: 49 lbs

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

Bakcou will accept the return or cancellation of an order under the following conditions:

Items that are purchased and cancelled before shipping are subject to a 15% processing fee.

Ebikes that are shipped may be returned within 14 days of delivery if the odometer has no miles on it and the bike shows no sign of use. If there are fewer than 10 miles on the bike it may be returned within 14 days of purchase. However, 25% of the purchase price is non-refundable and purchasers are responsible for return shipping fees.  

The original shipping charges are non-refundable.

Bakcou will not accept the returns of products after 14 days.

In the event of a product return, Bakcou will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from Bakcou, LLC. If a customer sends a return without the written consent of the company, a refund will not be issued.  The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item.  Once a return is approved by Bakcou, LLC, you may receive an exchange, company credit or a refund.Please address your return to:

Bakcou, LLC.
c/o Returns: Authorization # _____
PO Box 12723
Ogden, Utah 84412

All purchases made through authorized Bakcou retailers are subject to the dealer’s return and refund policies. Bakcou does not accept direct returns of products sold through authorized retailers.  All products sold through dealers must be returned to the original seller.

WARRANTY

Limited Warranty Terms

Before your first ride, please read the manual(s) provided with each Product. They contain important safety information and information about assembly, use, and maintenance. Bakcou requires registering your Bakcou eBike/eScooter within 45 days of receiving your eBike/eScooter. Registration is required to take advantage of this warranty.  This will allow Bakcou to provide you with better service in the future.  Product Registration

As explained in more detail below, Bakcou warrants the products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Bakcou’s published guidelines. The guidelines include, but are not limited to, information contained in technical specifications, user manuals and service communications. “Original retail purchase” means the Product was purchased new for the first time directly from Bakcou or from an authorized Bakcou Dealer.  Registration is required for warranty claims.  

Only the original owner of an eBike/eScooter purchased directly from Bakcou or an authorized Bakcou Dealer is covered by this Limited Warranty. The Warranty period begins upon receipt of the eBike/eScooter and shall terminate immediately at the end of the Warranty period.  The Limited Warranty will not apply to any subsequent owner or other transferee of the eBike/eScooter.

This Limited Warranty is only applicable to eBike/eScooter purchases within the United States and Canada. Purchases outside the United States and Canada shall be subject to their respective warranty terms.

LIFETIME FRAME WARRANTY

Bakcou eBike/eScooter frames have a lifetime warranty against factory defects.  Provided you register your eBike/eScooter with Bakcou within 45 days from the date of receipt, Bakcou will warrant the structural integrity of the frame to the original owner for as long as the original owner owns the product.

2 YEAR LIMITED MANUFACTURER WARRANTY

All Bakcou eBikes/eScooters and their individual covered components (as defined herein), are protected against all manufacturing defects in material or workmanship for two (2) years after original purchase by the original purchaser. 

The Limited Warranty is expressly limited to the replacement of a defective motor, lithium ion battery, Roloff gear hub, suspension, forks, stem, handlebar, headset, seat post, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, and kickstand.  This warranty does not cover the normal wear and tear of these components.

THIS LIMITED WARRANTY DOES NOT COVER:

Normal wear and tear.

Any damage or defects resulting from failure to follow instructions in the eBike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the eBike/eScooter as sold, operator error, water damage, extreme riding, stunt riding. 

Improper follow-up maintenance.

The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.

For the avoidance of doubt, Bakcou will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.  Any modifications made to the bike by the customer will void the warranty.

Any products sold by Bakcou that are not an eBike/eScooter.

Determining whether damage or defect to an eBike/eScooter protected by this limited warranty shall be in the sole discretion of Bakcou.

Customer will be responsible for shipping costs associated with the replacement of any parts or components.

EXTENDED WARRANTY OPTIONS

Bakcou has partnered with Extend to offer supplemental extended warranty packages for an additional cost. Extended warranty packages allow for a one-time replacement on parts and components. Extended warranties start on the day the Bakcou Limited Warranty period ends.

CLAIM PROCESS:

Photos and/or videos of the damaged, covered component are required for Bakcou to replace any covered component under warranty.

Once you have the photos and/or videos contact the Bakcou Technical Support Team (warranty@bakcou.com) to make your claim.  Please provide your information including your name, address, date of purchase and details regarding your claim.  

The Bakcou Technical Support Team will work with you to determine the best course of action to fix and/or replace components covered under this warranty.  If the Bakcou Technical Support Team determines that a covered component must be replaced, instructions will be provided for receiving the replacement and returning your damaged component.

Customer will be responsible for shipping costs associated with the replacement of any parts or components.

After the replacement of the covered component is received, the Backou Technical Support Team will assist you in replacing or installing the new covered component on your Bakcou eBike.

If a credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved and order is paid in full.

Bakcou
2840 Wadman Dr.
Ogden, UT 84401

Email: info@bakcou.com

Phone: (844)227-1096

Shipping Damage Claims

Products should be inspected immediately upon delivery. Freight damage claims are extremely time-sensitive and will not be accepted more than 3 business days after delivery. Please note any damage to your products on the Bill of Lading before accepting delivery and signing off on the shipment. Take photos of any damage found and date the images when possible. Report freight damage claims within 3 business days of delivery to Bakcou, LLC at (844) 227-1096, or on Bakcou.com.