Bakcou CARBON ALPHA Lightweight Carbon Fiber Electric Mountain Bike 500W 48V

Bikes are in stock and ready to ship! 

Built to be the lightest and most powerful electric mountain bike (eMTB) in its class, the Carbon Alpha doesn’t disappoint. The carbon fiber frame, combined with the lightweight Bafang M600 motor, means this eMTB can go the distance without the weight.

 What the carbon fiber frame lacks in weight, it makes up for in quality. The carbon fiber frame is 8x stronger than aluminum and has better shock absorption, plus better corrosion resistance.

 Bakcou’s Carbon Alpha delivers unparalleled power and performance, starting with the lightweight Bafang M600 500W motor. The first choice for modern eMTBs, this motor delivers top performance while being quiet, powerful, and durable.

 The Carbon Alpha is a full-suspension electric mountain bike built with the best RockShox on the market.Rockshox Lyrik Front Fork and Rockshox Monarch RL Rear Shock air spring, both with highly tunable DebonAir, team up to give this frame the capability to smooth out the most aggressive trails. At the same time, the carbon fiber frame allows for saving weight for cross-country riding.

 The 14ah lithium-ion battery is integrated into the seat post, fully removable, and gives riders a range of up to 60 miles*. Altogether, the Carbon Alpha can output up to 120 Nm of torque and 500W at peak performance.

 Other notable components of the Carbon Alpha include the Sram SX derailleur and 12-speed cassette, Sram G2 RS Quad Piston Hydraulic brakes, and the unbeatable traction of the Schwalbe Smart Sam tires. Finally, this bike is available in frame sizes of 16”, 18”, and 20”.

 If you’re looking for an electric mountain bike that can go the distance, look no further than the Bakcou Carbon Alpha!

SPECIFICATION 

Size Guide: 16"- 5' to 5'6" / 18" - 5'6" to 6' / 20" - 6' and Up

Motor: Bafang M600, 500W, Triple sensor system  (1 torque, 2 speed sensors) delivers instantaneous response to pedal-power input.

Battery: Extended Distance 14ah lithium-ion

Range: Up to 60 Miles 

Performance: 120NM of Torque/ 500 Peak Wattage Output

Display: Bafang DP C24X, Compact LCD display

Brakes: Powerful SRAM G2 RS Quad Piston Hydraulic, 155mm front & rear

Rear Suspension: Rockshox Monarch RL, fully adjustable with DebonAir

Front Suspension: Rockshox Lyzik Select with highly tunable DebonAir, air spring

Frame: 16", 18", 20" Carbon Fiber

Wheels: Quick Release Front Hub 

Tires: Unparalleled Traction and Control Schwalbe, Smart Sam 27.5” X 2.8"

Gearing: Sram SX derailleur 12sp, 50 tooth

Weight: 49 lbs

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

Bakcou will accept the return or cancellation of an order under the following conditions:

Items that are purchased and cancelled before shipping are subject to a 15% processing fee.

Ebikes that are shipped may be returned within 14 days of delivery if the odometer has no miles on it and the bike shows no sign of use. If there are fewer than 10 miles on the bike it may be returned within 14 days of purchase. However, 25% of the purchase price is non-refundable and purchasers are responsible for return shipping fees.  

The original shipping charges are non-refundable.

Bakcou will not accept the returns of products after 14 days.

In the event of a product return, Bakcou will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from Bakcou, LLC. If a customer sends a return without the written consent of the company, a refund will not be issued.  The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item.  Once a return is approved by Bakcou, LLC, you may receive an exchange, company credit or a refund.Please address your return to:

Bakcou, LLC.
c/o Returns: Authorization # _____
PO Box 12723
Ogden, Utah 84412

All purchases made through authorized Bakcou retailers are subject to the dealer’s return and refund policies. Bakcou does not accept direct returns of products sold through authorized retailers.  All products sold through dealers must be returned to the original seller.

WARRANTY

Every eBike from BAKCOU comes with a one year limited warranty against manufacturing defects in materials or workmanship on its frame, motor, display and battery.
​Within the first 30 days of purchase this warranty includes shipping, labor and parts for the frame, motor, display, battery and 30% off all other components. After 30 days the warranty includes only the cost of parts on the frame, motor, display and battery, labor and shipping are the owner's responsibility.
​This warranty applies only to the original registered owner of the eBike from Bakcou and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
​The one-year warranty on Bakcou lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, Bakcou will assist in replacing that part.   This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.
​In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.   Bakcou will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix.   The owner may also return the unit to Bakcou to make the needed repairs, but will be responsible for shipping costs each way.
​WARRANTY CLAIMS
All claims to this warranty must be made through Bakcou, LLC, and can be submitted to Bakcou.com.  Proof of the original purchase may be required with any warranty request.  Before making a claim, please contact our service department at Bakcou.com as there may be a simple fix for the problem.   Valid warranty claims will be processed within one year of the initial purchase.
​SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage.   Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery.   Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment.   Take photos of any damage that is found and date the images when possible.   Report shipping damage claims within 3 business days of delivery to Bakcou, LLC at (844) 227-1096 or Bakcou.com.