Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
The #1 selling full-suspension, fat-tire electric bike, redefined. If it’s gnarly, rugged, steep, or technical, look no further than the full-suspension Storm Jäger. This bike will chew up those rocky climbs and steep descents with ease, while still allowing you to pull that trailer full of gear to and from your tree stand, blind, or favorite hunting spot.
Jäger, the German word for hunter, pays homage to the German-engineered Rohloff hub that the Storm Jäger is built around. The Rohloff Speed Hub is an internal gear hub, meaning this bike doesn’t have a traditional cassette and derailleur system.
This 14-speed hub is undeniably a feat of engineering; the huge gear ratio allows for high speeds and the ability to climb like a beast. Internal gear hubs require less maintenance than traditional derailleur systems. Consequently, with a majority of the mechanisms housed internally, the Rohloff Speed Hub gives you peace of mind out in the backcountry.
The full-suspension Storm Jäger features the unparalleled power and performance of Bafangs ULTRA mid-drive motor. Because we use the diesel engine of mid-drive motors, the rear suspension of the Storm Jäger has to be just as strong. The Rockshox Monarch Rear suspension gives this fat-tire electric bike the ability to handle the torque and power of the Ultra motor without causing the frame to flex under intense loads.
The Ultra motor is referred to as a smart motor. The speed, cadence, shift, brake, and torque sensors provide continuous feedback from the rider to the motor, simultaneously allowing the motor to deliver exactly what you ask. The internal gear hub and derailleur system allow for gears to be changed without pedaling. As a result, these elements combine to give a very natural feeling ride.
Simultaneously, we combined the incredible performance of an Ultra motor with a full suspension frame and the top-of-the-line internal gear Rohloff hub to create the best-in-class Storm Jäger. Only limited by your ambition, there is nothing this fat tire electric bike can’t handle. Ride one today and see for yourself why the Bakcou Storm Jäger is in a class of its own!
Motor: This smart torque sensing motor, powered by Bafang, is capable of falling under all 3 Classifications of eBike laws. Toggle between 750 watts, and 1,000 continuous watts with a max power output of 1,500 watts. How is that possible?
Battery: Extended Distance 48v 17.5ah or 21ah lithium-ion
Range: Up to 82 Miles (See “eBike Range Explained” under “Resources” on our website)
Performance: 160NM of Torque/ 1500 Peak Wattage Output
Display: Bafang DP C18.UART Full Color LCD
Brakes: Powerful Tektro HD E750 Quad Piston Hydraulic, 203mm front & rear
Suspension: RST Renegade Fork (120mm of travel) & Rockshox Monarch rear
Frame: High Grade Aluminum Alloy 6061
Throttle: Removable Left Thumb Throttle
Wheels: Quick Release Front Hub
Tires: Unparalleled Traction and Control Maxxis Minion 26” X 4.0
Gearing: Rohloff E-14 (500/14) Speed Hub
Steering: Wide 740mm Handlebars for Greater Stability
Load Capacity: 300 lbs
Locking Ergonomic Handlebar Grips
Side Rear Derailleur Guards
Saddle: SR Sport Saddle
Aggressive Skid-Proof Wide Stance Pedals
Weight: 72 lbs
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Bakcou will accept the return or cancellation of an order under the following conditions:
Items that are purchased and cancelled before shipping are subject to a 15% processing fee.
Ebikes that are shipped may be returned within 14 days of delivery if the odometer has no miles on it and the bike shows no sign of use. If there are fewer than 10 miles on the bike it may be returned within 14 days of purchase. However, 25% of the purchase price is non-refundable and purchasers are responsible for return shipping fees.
The original shipping charges are non-refundable.
Bakcou will not accept the returns of products after 14 days.
In the event of a product return, Bakcou will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from Bakcou, LLC. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by Bakcou, LLC, you may receive an exchange, company credit or a refund.Please address your return to:
c/o Returns: Authorization # _____
PO Box 12723
Ogden, Utah 84412
All purchases made through authorized Bakcou retailers are subject to the dealer’s return and refund policies. Bakcou does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.
Every eBike from BAKCOU comes with a one year limited warranty against manufacturing defects in materials or workmanship on its frame, motor, display and battery.
Within the first 30 days of purchase this warranty includes shipping, labor and parts for the frame, motor, display, battery and 30% off all other components. After 30 days the warranty includes only the cost of parts on the frame, motor, display and battery, labor and shipping are the owner's responsibility.
This warranty applies only to the original registered owner of the eBike from Bakcou and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
The one-year warranty on Bakcou lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, Bakcou will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.
In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. Bakcou will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to Bakcou to make the needed repairs, but will be responsible for shipping costs each way.
All claims to this warranty must be made through Bakcou, LLC, and can be submitted to Bakcou.com. Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department at Bakcou.com as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to Bakcou, LLC at (844) 227-1096 or Bakcou.com.
We offer Fast and Free Shipping all over the country.
We have a customer-friendly Return Policy because we know it doesn't always work out.
We have the best Warranty policies in case something goes wrong - we got your back!
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
We are dedicated to offer the best deal to our customers, therefore we will Price Match if you find a better price somewhere else.
We don't charge Sales Tax except for NY state.
We offer Interest-Free Financing or Payment-Splitting by Klarna.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!
I bought a mule during the fall and rode it at our 200 acre farm. My wife took it for a spin just once and decided she wanted one for herself. We are going to use them for hunting season in PA. Currently she rides on the DL trails while I ride my gravel bike. She has found a new love for biking. ( her knees are shot so the e-Bike opens up a whole new world). Plus we now ride together again. The larger battery is a must for over 25 mile rides. Great fun! Love mine too! Service is superior!
Well it’s Awesome to see an All Terrain Rock Hopper Type E-Bike for us Portly Ground Pounders! To see a Neon Flash (or in this case DEER) roll by on the Mountainous Trails whipping thru those woods while taking the trails with ease will be jaw dropping and awe inspiring. I hope someday this will be mine, yet for now I can only watch, scheme and dream about the possibilities of riding that DEER into Glory!
I work door dash in San Francisco. It goes up any hill and there's some steep ones here. It didn't go up the worse ones but it went straight up Powell street were trolly go and that's pretty steep. Most ebikes can't do it. I was screaming I love this bike out loud. Thanx making my job way easier
First experience with an e-bike. Batteries charged the first time in about one and a half hours. Ridden it about 10 miles so far and the battery still shows full charge. Have tried it in all modes. Haven’t noticed any squealing when brakes are applied or gone. I am in my upper 60's and happy with the purchase!