Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Aboard the MD 1000, riders will make easy work of any commute, climb or trail. This ebike’s long range and high torque value (160 Nm) mean you can go the distance and tow up to 500lbs of gear behind you with ease. This quality performance is bolstered by a mid-drive motor that allows for a balanced and natural ride, while the belt drive means easier maintenance at home and quiet running. The Gate Carbon Drive itself is rated for 18,000 miles! What about hitting the hard stuff like a challenging climb or rocky trail? Well, the internal hub drive means no mashing through the gears, it automatically adjusts to the change in terrain angle while the suspension absorbs both large bumps and small surface inconsistencies alike.
READY TO HAUL
The MD1000 has mounting points for both front and rear racks. It also has a towing capacity of up to 500 lbs.
RST RENEGADE SUSPENSION
The Renegade was developed to fill the need for performance fat tire forks. It uses our stiff while still being lightweight 32mm chassis, AIR spring system for reliability at lower temps and a our OCR damping system which has been optimized to work in conjunction with the large volume tires. It has true 5” tire compatibility (on 100mm rims). This fork has 120mm of travel with adjustable damping and a lockout.
DUAL BATTERY SYSTEM
The MD750 has a dual LG battery system for that much needed long range capability, so say goodbye to range anxiety. ( Max Capacity 48V 30Ah, Max range 100+ Miles, Weather Resistant )
MULTIFUNCTIONAL LCD DISPLAY
Our multifunction fully integrated large LCD display features all of your necessary ride information clearly in one place. ( Ergonomic controller, Battery life, Pedal assist level, Speedometer, Odometer, Volt meter, USB Charging )
THROTTLE & SHIFTER
Ride it like a motorcycle with the Velo Half Grip and power through the gears with the trigger shifter and easily clear those mountainous hills and rough terrain. You can also use the pedal assist mode for more range!
14 SPEED INTERNAL GEARS
Say goodbye to crunching those gears when you couldn't shift up a sudden hill in time and save you valuable time by not having to take constant trips to the bike shop for a gear tune up every time you knock a derailleur.
GATES CARBON BELT DRIVE
Belt drives are superior to chain drives in many aspects. They are easier to clean and maintain, last longer, and are quieter and smoother as well. The Gate Carbon Drive is rated for 18,000 miles.
4 PISTON BRAKES
E-Bike - Hydraulic Disc Brake With Sensor Control Design ( Open System, Dual Piston, Sensor Control Designed, Easy Installation, Adjustment And Maintenance )
This saddle is designed for maximum comfort when sitting in a 60 degree position, or almost upright. It is an elegant and particularly durable saddle with side guards further protecting it from bumps and scratches. Thanks to its unique tridimensional gel structure, Royalgel™ guarantees the highest level of comfort, reducing pressure peaks by 40% compared to standard padding materials.
3 RIDING MODES
Bike Weights: 70.8 lbs (32.18kg) without battery
Battery Weight: 8.62lbs(3.91kg)/pc
Frame: 6061 Aluminum Alloy
Fork: RST Renegade Air Suspension 120mm Travel, Lock-out
Rear Sprocket: Gates 26T Belt
Chain Sprocket: Gates 60T Belt with Bafang 170mm crank
Chain: Gates Carbon-Mixed Belt
Front Hub: 15mm Quick Release, 150mm Hub Spacing
Gear Shifter: Rohloff Shifters
Rear Hub: Rohloff Inner 14 Speed
Brake System: Tektro HD-E725 4 Piston Hydraulic 203mm Rotor. Power Cut off Function
Tire: Maxxis Minion FBF, 26" x 4.8" , All Terrain
Rim: Aluminum Alloy, Double Wall, 100mm Width, 36 Hole
Pedal: CITYWAY CNC
Saddle: SR Saddle
Handle Bar: Promax Aluminum Alloy, Promax 740mm Length, Low Rise
Stem: Aluminum 31.8*60mm fixed
Grips: Velo Grips Lock on
Standover Height: 29''
Weight Capacity: 300lbs
Charger: 48V 5A 110V~240V quick Charger
Battery: LG 48V 30AH
Controller: Bengfang Ultra Integrated
Display: Bikonit color LCD, Backlight, Auto-adjustable Brightness, USB Port
Motor: Bafang G510 Ultra Max Mid Motor 1000W
Ride Modes: Pedal/Pedal Assist/Throttle.
Throttle Version: Half Grip Twist Throttle on Right Hand
Range: *90～100M+(Pedal Assist)
Wiring: Water resistant connectors with quick plugs
* Range Depends on Terrain/Rider/Environment etc.
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Bikonit eBikes Return Policy: All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received . Bikonit will accept the return under the following conditions:
5% processing fee will be charged if the order is canceled before shipping;
Bikonit Return and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date.
Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike ,a 15% restocking fee and processing fee will be charged at the same time.A 1% fee is added for every mile over 10 miles on the odometer.
Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. something customers buy in promotional) associated with that sale.
A RMA (Return Merchandise Authorization) request should be submitted to Bikonit by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting Bikonit Customer Care via the support ticket firstname.lastname@example.org .
A customer should paste a sticker outside the box with the following information on:BIKONIT RETURN MERCHANDISECustomer name:Order number:Purchase Channel:All items should be returned to the following address or at discuss with Bikonit service care:4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%.Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation;Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)• Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Bikonit Test Ride & Guarantee program
A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000) to test-ride the vehicle for up to 15 days and for fewer than 10 miles . Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. Bikonit would arrange for , and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded ( Notes : If customer needs return should follow the point 6th!)
Refund Policy:Once the return terms confirmed by Bikonit and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. An confirmation will be sent to customers once refund is on the way. Refund method at negotiate between Bikonit and the Customer.
We sourced All Bikonit ebikes from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. Every single Bikonit ebike was built under a strict production processing and QC system.
If you come across with any questions, our warranty policy is as follows:
1）Frame warranty lifetime.
2）All other components on the bike and extra-bought accessories warranty 1 year.
3）Battery warranty: All batteries come with a 2 years warranty(Battery circle lifetime is 600~800 depends on the environment). PLEASE DO CHARGE YOUR BATTERY EVERY MONTH AND IF NOT, WARRANTY TERMS DO NOT COVER.
4）Warranty is valid only in Continental United States only.
THIS WARRANTY DOES NOT COVER:
1) A customer to tear open outfit by himself or herself
2)Normal wear and tear
4) Improper follow-up maintenance
5)Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
6) Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)
Please take pictures or videos to email@example.com if your bikonit ebike error occurred. Our technicians will give advice about maintenance to you. DO NOT TO TEAR OPEN OUTFIT BY YOURSELVES , IT'S DANGEROUS AND WE WILL NOT KEEP WARRANTY FOR YOU !
We offer Fast and Free Shipping all over the country.
We have a customer-friendly Return Policy because we know it doesn't always work out.
We have the best Warranty policies in case something goes wrong - we got your back!
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
We are dedicated to offer the best deal to our customers, therefore we will Price Match if you find a better price somewhere else.
We don't charge Sales Tax except for NY state.
We offer Interest-Free Financing or Payment-Splitting by Klarna.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
The bike is set to deliver on Tuesday.
The first day I brought the HD750 home it was an instant hit with the family. I pulled a trailer with a total of two kids and gear to the park. The bike had plenty of power, was stable even with the load it was carrying and still a blast to ride! Highly recommended outdoor fun on two wheels!
HD750 yellow, this is a very well built bike with plenty of power, goes right up steep hills with pedal assist it is effortless I use it for hunting and to get exercise, I haven't ridden a bike in 40 years and at 59 years old I can tell you this bike is a game changer, I live in the country I get the mail go hunting go to my neighbors and just general exploring of the river bottoms ect, this bike is pure quality, I researched bikes for 6 months. Every question I had was answered within minutes I live in ND and this bike works great in the cold weather, battery life is excellent I have never run out of power dual battery is the only way to go, if your looking for and E bike this is it, at this point have nothing but praise for Bikonit, the controller is awesome you can customize to your riding style even has cruise control, brakes stop on a dime, tires are nice and wide for sandy or soft ground glide right over, I've had it in wet conditions with no problems, if your a little overweight and want some exercise buy one I have lost ten pounds. I'm not much for leaving reviews on anything but I am so impressed I had to, I have arthritis and plantar fasciitis with the bike I can still hunt and still get exercise without any pain, best exercise machine on the market, why buy a treadmill with a fake outdoor screen get a bike and see some real outdoors get some fresh air get away from your TV and have some real fun, my opinion is, for the money this is the best bike on the market.
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!
I bought a mule during the fall and rode it at our 200 acre farm. My wife took it for a spin just once and decided she wanted one for herself. We are going to use them for hunting season in PA. Currently she rides on the DL trails while I ride my gravel bike. She has found a new love for biking. ( her knees are shot so the e-Bike opens up a whole new world). Plus we now ride together again. The larger battery is a must for over 25 mile rides. Great fun! Love mine too! Service is superior!
Well it’s Awesome to see an All Terrain Rock Hopper Type E-Bike for us Portly Ground Pounders! To see a Neon Flash (or in this case DEER) roll by on the Mountainous Trails whipping thru those woods while taking the trails with ease will be jaw dropping and awe inspiring. I hope someday this will be mine, yet for now I can only watch, scheme and dream about the possibilities of riding that DEER into Glory!
I work door dash in San Francisco. It goes up any hill and there's some steep ones here. It didn't go up the worse ones but it went straight up Powell street were trolly go and that's pretty steep. Most ebikes can't do it. I was screaming I love this bike out loud. Thanx making my job way easier
First experience with an e-bike. Batteries charged the first time in about one and a half hours. Ridden it about 10 miles so far and the battery still shows full charge. Have tried it in all modes. Haven’t noticed any squealing when brakes are applied or gone. I am in my upper 60's and happy with the purchase!