Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Delfast is a Ukrainian company - 5% of profits go to those in real danger and need in Ukraine.
TOP 3.0i Long Range Electric Bike from Delfast (Guinness World Record holder) is Delfast bestseller and the model with incredibly high speed and the greatest power and range ever.
TOP 3.0i has been recently updated and improved.
The ebike speed remains 80km/h by default and can reach up to 90km/h max.
Current waiting time for bike is around 60 days!
With unrivaled power and record-breaking range, the NEW 2022 all-terrain Top 3.0i eBike provides on-demand analytics and crossover mobility to empower movement in urban settings and on rocky trails. The new functionality of the onboard computer and Android app unite to deliver a hyper intelligent, go-anywhere riding experience.
The new Top 3.0i eBike comes equipped with a computer that operates the onboard electrical equipment, makes energy usage more efficient, and enables the bike’s data to be collected and analyzed from different devices. Integration of the new Delfast ‘My eBike Ride’ app delivers all of this intelligence to your hand-held device.
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Right of refund
1.1. As a consumer, you have a right to request a refund from the date of placing your order until the 14-day period after receiving your purchase.
1.2. The refund period expires 14 days after the day you received your item.
1.3. A refund will only be issued in the period specified in clause 1.1. The notification must be sent to firstname.lastname@example.org with a clear message that you want to use your refund right. You can use the return form in your personal account.
1.4. Products manufactured according to your individual specifications or products which have been made personalized for you are excluded from the right of refund.
1.5. We do not offer a right of refund to business customers (non-consumers).
1.6. When we have accepted your request to refund your purchase, we will send you a specific Return Goods Form.
1.7. If the purchase is made under the "Preorder" scheme, the amount of the first payment is the minimum production cost which is withheld in favor of the Seller and cannot be returned to the Buyer under any circumstances.
Product reimbursement terms
2.1. The Buyer has the right to request a refund within 7 calendar days from the date of order and the Seller will return a full cost of the purchase to the Buyer.
2.2. If the refund is requested after 7 calendar days from the date of order before the shipping date, the Seller returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of purchased goods cost.
2.3. If the Buyer requests a refund after the shipping date and before receiving the goods, the Seller returns the money to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of purchased goods cost.
2.4. The refund is made within 30 days from the date of filling out the refund form minus the bank commission for the transfer of funds.
2.5. If the Buyer requests a refund within 14 days after receiving the goods, the Seller returns the money to the Buyer according to the procedure described in paragraph 3 Return policy, in the amount of payment made minus the initial fees in the amount of 20% of purchased goods cost.
3.1. You must send your item back to us no later than 14 days after you have informed us that you wish to cancel your purchase and want to proceed with a refund.
3.2. You must pay the full shipping costs of returning the product. You are responsible for the returned product being packaged securely. You bear the risk of the product from the time of delivery of the product to you through the return of the product to us. Please ensure that the service you use covers the value of the goods in the parcel.
3.3. Because of their nature certain products cannot be returned by normal post. This applies for example to the battery. When returning bicycles and batteries, we recommend using the original packaging which is customized to avoid damaging these items.
Goods return shipment location
4.1. In case of a refund request, you should deliver the item (electric bicycle) to the closest dealer or representative office nominated by the Delfast Company.
The condition of the product when you return it
5.1. The goods must be returned in original packaging with all warranty cards, manuals and accessories. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service.
5.2. You are responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words – you can test the product in the same way as if you tested it in a physical store, but you are not entitled to put it into real use.
5.3. If the product has been tested in excess of what is described above, we consider it as used product, which means that if withdrawing from the purchase, you can only get part of, or none of, the price reimbursed, depending on the commercial value of the product.
5.4. We recommend returning the item in the original packaging. If the original packaging is missing, it may result in a depreciation of the item value. Specifically, when returning bicycles and batteries in non-original packaging, there is a greater risk that the bicycle parts will be damaged and/or impaired.
Goods inspection and evaluation
6.1. Upon receipt of returned goods within the 30-day period, we will inspect the condition of the returned item.
6.2. Based on returned item’s inspection and its evaluation of possible resale value, we will calculate any loss of value of the returned item within 7 days. Any such loss of value will be deducted from the refund amount.
6.3. Within the 30-days period after goods evaluation we will proceed with a refund.
DELFAST lifetime warranty to every new DELFAST Inc. electric bicycle, when purchased directly from the DELFAST Company or an authorized DELFAST Inc. electric bicycle reseller.
DELFAST lifetime warranty covers bikes that have been registered on the following web-site only: https://my.delfastbikes.com/
DELFAST LIFETIME WARRANTY PERIOD
DELFAST lifetime warranty period for claims against material or manufacturing defects.
Every bike has a useful product lifespan. This lifetime warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. This lifetime warranty covers manufacturing defects that occur within the normal lifespan and use of the product.
Lifetime warranty for:
Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this lifetime warranty.
DELFAST lifetime warranty period starts from the moment of delivery to the customer and registration of the bike on the website https://my.delfastbikes.com/ and ends when the above period or mileage is passed (depending on which comes sooner).
LABOR COST OR REPAIRS
DELFAST is not responsible for labor costs or repairs and the warranty is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of DELFAST.
DELFAST lifetime warranty does not cover against damages caused by normal wear and tear.
DELFAST lifetime warranty does not apply in the event of abuse, neglect, shipping damage, alterations, modifications, misuse or improper assembly, carelessness, replacement with any part or accessory other than original DELFAST parts and products, attempt of reparation or modification unless expressly permitted in writing by DELFAST.
Non-observance of maintenance rules: Neglect of technical condition check, maintenance from an unauthorized dealer, irregular maintenance and selection of consumables/parts not approved by DELFAST, refusal to replace parts or perform necessary services voids the DELFAST lifetime warranty.
DELFAST lifetime warranty is void if the electric bicycle is not connected a GPS tracker or used for other than normal activities, including, but not lifetime to, failing to follow the owner’s manual or using the electric bicycle for rental or commercial activities, stunt riding or in competitive events or training for such activities or events. DELFAST makes no other warranties, express or implied.
DELFAST waives all responsibility for any third party for consequences that might result from the use or handling of any DELFAST product by any legal or natural person.
If you have any technical questions with the above components,
please contact us: email@example.com or our authorized reseller
We offer Fast and Free Shipping all over the country.
We have a customer-friendly Return Policy because we know it doesn't always work out.
We have the best Warranty policies in case something goes wrong - we got your back!
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
We are dedicated to offer the best deal to our customers, therefore we will Price Match if you find a better price somewhere else.
We don't charge Sales Tax except for NY state.
We offer Interest-Free Financing or Payment-Splitting by Klarna.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I ordered the Delfast Top 3.0 after Kris was able to answer several questions I had about the bike itself and the policies of the website.
Thanks again to Kris for always helping by chat, phone, and email in a timely manner!
Had a few delays with shipping which seems normal during the pandemic across multiple industries. About 18 days from order to delivery.
Overall I rate the bike 9/10. It has 5 assist modes and with just using the throttle on levels 3 - 4 (25 - 30mph) I was able to get 90 miles out of a single charge! Amazing for an electric bike.
The only real downside is the alarm built into the bike. I understand the need for an alarm, but it cannot be turned off/disabled and it beeps very loudly every time the bike is turned off or on.
Very happy with the bike and the dual suspension makes a huge difference VS other electric bikes I have ridden in the past.
I received the bike on Friday, put it all together that night, and took it for a drive on Saturday morning and it's going great so far!
The suspension is superb and the range is amazing, I went over 50 miles on it over the weekend and still had about 60% battery left.
Thanks again, Kris, for all your help over the last few weeks!
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!
I bought a mule during the fall and rode it at our 200 acre farm. My wife took it for a spin just once and decided she wanted one for herself. We are going to use them for hunting season in PA. Currently she rides on the DL trails while I ride my gravel bike. She has found a new love for biking. ( her knees are shot so the e-Bike opens up a whole new world). Plus we now ride together again. The larger battery is a must for over 25 mile rides. Great fun! Love mine too! Service is superior!
Well it’s Awesome to see an All Terrain Rock Hopper Type E-Bike for us Portly Ground Pounders! To see a Neon Flash (or in this case DEER) roll by on the Mountainous Trails whipping thru those woods while taking the trails with ease will be jaw dropping and awe inspiring. I hope someday this will be mine, yet for now I can only watch, scheme and dream about the possibilities of riding that DEER into Glory!
I work door dash in San Francisco. It goes up any hill and there's some steep ones here. It didn't go up the worse ones but it went straight up Powell street were trolly go and that's pretty steep. Most ebikes can't do it. I was screaming I love this bike out loud. Thanx making my job way easier
First experience with an e-bike. Batteries charged the first time in about one and a half hours. Ridden it about 10 miles so far and the battery still shows full charge. Have tried it in all modes. Haven’t noticed any squealing when brakes are applied or gone. I am in my upper 60's and happy with the purchase!