Delfast TOP 3.0 Long Range Electric Bike 3000W 72V

 SPECIFICATION

• FRAME - Patented reinforced, high tensile steel
• FORK - DNM USD-8S
• REAR SHOCK - DNM RCP-2S (1000LBS)
• BATTERY - 72V 48Ah 20S15P Panasonic 3200mAh + Bluetooth smart BMS
• MOTOR - QS V2 IPX5 protection, main power 3000W, starting power 5000W Torque: 182N·m
• POWER TRANSMISSION - Carbon drive (belt drive) with one gear
• TIRES - 80/100-19" (motorcycle tires)
• BRAKES - Double hydraulic line Tektro HD-E525 + double front 203mm brake disc
• DISPLAY - Colorful display with USB port
• SEAT TUBE - Manual adjustable seat post
• LIGHTS- Front light (with the ability to switch to high and low beam) + rear light
• CHARGER - 84V 9A (110V-220V) + waterproof gold plated connector LLT
• CONTROLLER - 72V 60A: (PAS/Throttle; ECO/CITY/Unlimit; Recuperation)
• EXTRAS INCLUDED: 
• Moto wheels
• Phone/navi holder
• Rear mirrors with turning lights
• Fenders (front and rear)
• Bike seat and seat post
• Bluetooth
• Keychain
• Start/Stop button
• Remote launch
• Alarm
• Motor blocking
• GPS-tracker (without sim card)

RETURN POLICY

1. Right of refund

1.1. As a consumer, you have a right to request a refund from the date of placing your order until the 14-day period after receiving your purchase.

1.2. The refund period expires 14 days after the day you received your item.

1.3. A refund will only be issued in the period specified in clause 1.1. The notification must be sent to bikes@delfastbikes.com with a clear message that you want to use your refund right. You can use the return form in your personal account.

1.4. Products manufactured according to your individual specifications or products which have been made personalized for you are excluded from the right of refund.

1.5. We do not offer a right of refund to business customers (non-consumers).

1.6. When we have accepted your request to refund your purchase, we will send you a specific Return Goods Form.

1.7. If the purchase is made under the "Preorder" scheme, the amount of the first payment is the minimum production cost which is withheld in favor of the Seller and cannot be returned to the Buyer under any circumstances.

2. Product reimbursement terms

2.1. The Buyer has the right to request a refund within 7 calendar days from the date of order and the Seller will return a full cost of the purchase to the Buyer.

2.2. If the refund is requested after 7 calendar days from the date of order before the shipping date, the Seller returns the money to the Buyer in the amount of the payment made minus the minimum initial fees in the amount of 10% of purchased goods cost.

2.3. If the Buyer requests a refund after the shipping date and before receiving the goods, the Seller returns the money to the Buyer in the amount of payment made minus the initial fees in the amount of 20% of purchased goods cost.

2.4. The refund is made within 30 days from the date of filling out the refund form minus the bank commission for the transfer of funds.

2.5. If the Buyer requests a refund within 14 days after receiving the goods, the Seller returns the money to the Buyer according to the procedure described in paragraph 3 Return policy, in the amount of payment made minus the initial fees in the amount of 20% of purchased goods cost.

3. Return policy

3.1. You must send your item back to us no later than 14 days after you have informed us that you wish to cancel your purchase and want to proceed with a refund.

3.2. You must pay the full shipping costs of returning the product. You are responsible for the returned product being packaged securely. You bear the risk of the product from the time of delivery of the product to you through the return of the product to us. Please ensure that the service you use covers the value of the goods in the parcel.

3.3. Because of their nature certain products cannot be returned by normal post. This applies for example to the battery. When returning bicycles and batteries, we recommend using the original packaging which is customized to avoid damaging these items.

4. Goods return shipment location

4.1. In case of a refund request, you should deliver the item (electric bicycle) to the closest dealer or representative office nominated by the Delfast Company.

5. The condition of the product when you return it

5.1. The goods must be returned in original packaging with all warranty cards, manuals and accessories. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service.

5.2. You are responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words – you can test the product in the same way as if you tested it in a physical store, but you are not entitled to put it into real use.

5.3. If the product has been tested in excess of what is described above, we consider it as used product, which means that if withdrawing from the purchase, you can only get part of, or none of, the price reimbursed, depending on the commercial value of the product.

5.4. We recommend returning the item in the original packaging. If the original packaging is missing, it may result in a depreciation of the item value. Specifically, when returning bicycles and batteries in non-original packaging, there is a greater risk that the bicycle parts will be damaged and/or impaired.

6. Goods inspection and evaluation

6.1. Upon receipt of returned goods within the 30-day period, we will inspect the condition of the returned item.

6.2. Based on returned item’s inspection and its evaluation of possible resale value, we will calculate any loss of value of the returned item within 7 days. Any such loss of value will be deducted from the refund amount.

6.3. Within the 30-days period after goods evaluation we will proceed with a refund.

WARRANTY

INTRODUCTION

DELFAST lifetime warranty to every new DELFAST Inc. electric bicycle, when purchased directly from the DELFAST Company or an authorized DELFAST Inc. electric bicycle reseller. 

DELFAST lifetime warranty covers bikes that have been registered on the following web-site only: https://my.delfastbikes.com/

DELFAST LIFETIME WARRANTY PERIOD

DELFAST lifetime warranty period for claims against material or manufacturing defects.

Every bike has a useful product lifespan. This lifetime warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. This lifetime warranty covers manufacturing defects that occur within the normal lifespan and use of the product.

Lifetime warranty for:

• Frame - 24 months or 30 000 km (depending on which comes sooner) for
• Battery Pack
• Motor
• Controller
• Display
• Battery charger
• GPS tracker
• Front fork
• Rear shock
• Electronic components
• Mirrors
• Brake system
• Stem
• Handlebar
• Saddle
• Seatpost

Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this lifetime warranty.

DELFAST lifetime warranty period starts from the moment of delivery to the customer and registration of the bike on the website https://my.delfastbikes.com/ and ends when the above period or mileage is passed (depending on which comes sooner). 

LABOR COST OR REPAIRS

DELFAST is not responsible for labor costs or repairs and the warranty is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of DELFAST.

LIMITATIONS

DELFAST lifetime warranty does not cover against damages caused by normal wear and tear.

DELFAST lifetime warranty does not apply in the event of abuse, neglect, shipping damage, alterations, modifications, misuse or improper assembly, carelessness, replacement with any part or accessory other than original DELFAST parts and products, attempt of reparation or modification unless expressly permitted in writing by DELFAST.

Non-observance of maintenance rules: Neglect of technical condition check, maintenance from an unauthorized dealer, irregular maintenance and selection of consumables/parts not approved by DELFAST, refusal to replace parts or perform necessary services voids the DELFAST lifetime warranty.

DELFAST lifetime warranty is void if the electric bicycle is not connected a GPS tracker or used for other than normal activities, including, but not lifetime to, failing to follow the owner’s manual or using the electric bicycle for rental or commercial activities, stunt riding or in competitive events or training for such activities or events. DELFAST makes no other warranties, express or implied.

DELFAST waives all responsibility for any third party for consequences that might result from the use or handling of any DELFAST product by any legal or natural person.

If you have any technical questions with the above components, 

please contact us: support@delfastbikes.com or our authorized reseller