Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Dirwin PIONEER 750W 48V - Adventurous All-Terrain Electric Bicycle is ready for any rough conditions, from Mountain paths to Gravel roads. Powerful 750W motor and 26“*4.0” Kenda tires will take you anywhere!
Dirwin Pioneer was built for Adventures and it shows. Absolutely everything in it is ready for anything you might face on your way. The Frame is built with great maneuvering in mind and it’s made of 6061 Aluminum Alloy that offers superior resistance. Traction is provided by Kenda’s excellent 26”x4” Wearproof Tires and your ride will be smooth thanks to the Hydraulic Suspension Fork.
The Pioneer motor is 750W and when it’s time to stop the 180mm Hydraulic Brakes are always up to the task.
Sand, gravel, snow... Conquer All-Terrains with Dirwin Pioneer's High Performance 750 Watt Rear-drive Motor which delivers All the Power you need. Its 80Nm Torque won't leave you stranded and you have absolute control of the Power Delivery with Shimano's 7-speed Altus Gears and 5-Levels of Pedal Assistance.
Dirwin Pioneer is equipped with a High Capacity 48V 15Ah Lithium Battery that provides you with exceptionally long-range. The Battery is also Removable so Extended tours lasting for days are no longer a problem. Take your time and Enjoy your Adventure!
Pioneer’s Clear 3.5” TFT Display has great visibility in all kinds of conditions and it features all the information you need such as Speed, Odometer, Battery Charge level, and more.
Battery 48V 15Ah Lithium Battery
Motor 750 Watts
Bike Frame A6061 Aluminum Alloy
Display 3.5" TFT Color Display
Brakes 180mm Hydraulic
Derailleur 7-Speed Shimano Altus
Freewheel Shimano 7-Speed
Shifter Shimano 7S
Front Fork Deadlock Hydraulic Suspension Fork
Charger US-Standard 2A Smart Charger
Range 30-50+ Miles
Pedal Assist Intelligent 5-Level
Throttle Half TwistTires Kenda 26"x4" Waterproof
Saddle HQ-Comfort Saddle
Charging Time 6-9 Hours
Product Weight 74.9 lbs
Recommended Rider Height 5.3"-6.4"
Total Payload Capacity 350 lbs
Delivery Time and Tracking
In-stock orders will normally be sent as soon as possible in 2 business days unless noted otherwise on their product pages.
Pre-Orders will have their specified expected delivery information on their product pages.
Once your order has been processed you will receive an email containing the delivery and tracking information.
After the item has been shipped please allow 2 to 7 business days for your shipment to arrive.
Changing your order
In case you want to make changes to your order after the fact please contact as without delay at email@example.com as the further the delivery process is the more additional fees are added. Please note the following:
Free of Charge: Changing address before we have sent your order and provided you with the tracking number
$20 Charge: after the delivery has been accepted by the delivery company.
$150 Charge: If the package has already arrived at the original destination address.
Dirwin Bike Returns are FREE within 15 days from delivery in the U.S
Requirements for Return Procedure
You are applicable to free return if the Product is not defective or damaged. To start the return procedure please contact Dirwin at firstname.lastname@example.org within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept Returns.
To qualify for the Return the bike should have been driven less than 10 miles which must be proven by the LCD screen mileage counter.
The Bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.
Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.
If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.
Note that the Free return only includes the Bike other products such as Accessories, Special orders, Gift items or Used items sold by Dirwin are not covered by the Free Return Policy.
For Accepted Returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After Shipping a return please provide us with the Tracking-number of the delivery.
Upon Receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 Business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at email@example.com and we will be glad to help solve the issue.
Your purchase from Dirwinbike.com Includes the Dirwin Hassle-Free 12-month Warranty. But you are recommended to extend the warranty for another 12 months by accomplishing your purchase info.
All Dirwin Bikes are covered under the Manufacturer's 12-month All-Inclusive Warranty against all manufacturing defects. (All free Accessories are not covered by warranty service)
The 12-month Warranty starts when the initial owner of the bike has received it.
The Warranty is automatically registered when purchasing from the online shop. Therefore the Warranty is linked to the Initial Purchaser. The 12-month warranty starts from the moment the initial owner receives the product.
If you are selling or buying a Second-hand Dirwin Bike
The new owner can enjoy the existing warranty only if to following conditions are met:
1.The 12-month Warranty period hasn't already expired
2.You have the initial owner’s name and the initial order number.
Please make sure that you give / receive this information when dealing with second-hand Dirwin bikes
How to start the Warranty Repair or Replacement Procedure?
To be applicable for the Hassle-free Warranty and In case of Warranty issue please contact Dirwin Bike Customer Support at firstname.lastname@example.org without delay. Please Include to following details to speed up the Warranty process:
Proof of purchase
Photos or videos of the damaged product are required with any warranty request.
Warranty claims will be processed by Dirwin Bike typically in a few working days.
Note that Dirwin Bike will not replace any part without first seeing photos or videos of the damaged product. The customer needs to provide us with the evidence by email.
In case of Shipping Damage
Dirwin Bike’s Hassle-Free Warranty covers all necessary replacements of parts in case the bike was damaged during delivery, or if it arrives defective or damaged without involvement from the customer.
In case of shipping damage please contact Dirwin bike at email@example.com without delay as Dirwin Bike will not accept any Shipping Damage Claims after 7 days from receiving the bike.
Main Categories of Hassle-Free Warranty Coverage and Limitations related to them:
The Warranty covers a replacement frame only. Replacement must be done by an authorized Dirwin Bike engineer. The Labor fees are not included in the warranty.
Dirwin Bike reserves the right to use used frames under this warranty. Styles of Frames or colors not in stock or otherwise not available may be replaced with a compatible style and/or color at the discretion of Dirwin bike.
Frame issues that are excluded from this warranty include but are not limited to:
Non-reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Paint fade, scratches, impact marks Impact damage
Dirwin Bike batteries are covered by a 12-month prorated warranty.
During 12-months of service – Defective batteries will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains the same based on the original purchase date.
After the first 12-months of service new batteries will receive a prorated credit based on months of service. Batteries purchased at pro-rated cost will have a new 12-month warranty from the pro-rated purchase date.
Batteries must be assessed and found defective only by Dirwin Bike.
Parts & Components
Original Dirwin bike parts & components are covered by a 12-month limited warranty. With the limitations described below.
This Limited Warranty does not cover
Ordinary wear and tear not caused by manufacturing or material defects. Wear and tear are assessed by Dirwin bike. Parts not typically covered include but are not limited to: Brake Pads, Rotors, Spokes, Tires, Tubes, Chains, Chain Rings, Cassettes, Cranks, Frame, Forks, Handlebar, Seat post, Saddle, Brakes, Lights, Pedals, Rims, Wheel hub, Freewheel, Cassette, Derailleur, Shifter, Motor, Throttle, Controller, Wiring harness, LCD, Kickstand, Reflectors, and other hardware.
Parts compromised due to corrosion due to the elements (moisture, heat, etc)
Damage or deterioration of appearance or aesthetics of the product
Scratches, dents, and cosmetic damage not caused by Dirwin Bike.
Labor charges for part replacement or changeover.
In Cases deemed proper by Dirwin, the customer bears the freight of replacement parts and components.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the product), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electromechanical or other electrical stress.
Defects or damage resulting from external causes, such as natural disasters, fires, floods, storms, lightning, earthquakes, or harsh weather conditions
Defects damage or loss of property caused thefts, blown fuses, or any improper use of any electric outlets.
Products that have the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not provided or approved by Dirwin Bike with the product in case.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a way that does not comply with Assembly Instructions and Owners Manual.
Products purchased or taken outside the United States.
Additional limitations concerning the Battery
this Limited Warranty does not cover defects or damage if:
Caused by the use of a battery charger not intended or appropriate for use with the Dirwin Battery.
Battery seals are broken or there is other evidence of tampering
the Battery has been used in equipment other than the Bike that it came with.
We offer Fast and Free Shipping all over the country.
We have a customer-friendly Return Policy because we know it doesn't always work out.
We have the best Warranty policies in case something goes wrong - we got your back!
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
We are dedicated to offer the best deal to our customers, therefore we will Price Match if you find a better price somewhere else.
We don't charge Sales Tax except for NY state.
We offer Interest-Free Financing or Payment-Splitting by Klarna.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I got a fat tire bike months ago. My wife loved it. So I got a new Pioneer from Dirwin. I love the Pioneer’s riding performance and control feeling. It’s excited to ride out with my wife together!
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!
I bought a mule during the fall and rode it at our 200 acre farm. My wife took it for a spin just once and decided she wanted one for herself. We are going to use them for hunting season in PA. Currently she rides on the DL trails while I ride my gravel bike. She has found a new love for biking. ( her knees are shot so the e-Bike opens up a whole new world). Plus we now ride together again. The larger battery is a must for over 25 mile rides. Great fun! Love mine too! Service is superior!
Well it’s Awesome to see an All Terrain Rock Hopper Type E-Bike for us Portly Ground Pounders! To see a Neon Flash (or in this case DEER) roll by on the Mountainous Trails whipping thru those woods while taking the trails with ease will be jaw dropping and awe inspiring. I hope someday this will be mine, yet for now I can only watch, scheme and dream about the possibilities of riding that DEER into Glory!
I work door dash in San Francisco. It goes up any hill and there's some steep ones here. It didn't go up the worse ones but it went straight up Powell street were trolly go and that's pretty steep. Most ebikes can't do it. I was screaming I love this bike out loud. Thanx making my job way easier
First experience with an e-bike. Batteries charged the first time in about one and a half hours. Ridden it about 10 miles so far and the battery still shows full charge. Have tried it in all modes. Haven’t noticed any squealing when brakes are applied or gone. I am in my upper 60's and happy with the purchase!