Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Dirwin PIONEER STEP-THRU 750W 48V - Adventurous All-Terrain Electric Bicycle is ready for any rough conditions, from Mountain paths to Gravel roads. Powerful 750W motor and 26“*4.0” Kenda tires will take you anywhere!
Dirwin Pioneer was built for Adventures and it shows. Absolutely everything in it is ready for anything you might face on your way. The Frame is built with great maneuvering in mind and it’s made of 6061 Aluminium Alloy that offers superior resistance. Traction is provided by Kenda’s excellent 26”x4” Wearproof Tires and your ride will be smooth thanks to the Hydraulic Suspension Fork.
The Pioneer motor is 750W and when it’s time to stop the 180mm Hydraulic Brakes are always up to the task.
Sand, gravel, snow... Conquer All-Terrains with Dirwin Pioneer's High Performance 750 Watt Rear-drive Motor which delivers All the Power you need. Its 80Nm Torque won't leave you stranded and you have absolute control of the Power Delivery with Shimano's 7-speed Altus Gears and 5-Levels of Pedal Assistance.
Dirwin Pioneer is equipped with a High Capacity 48V 15Ah Lithium Battery that provides you with exceptionally long-range. The Battery is also Removable so Extended tours lasting for days are no longer a problem. Take your time and Enjoy your Adventure!
Pioneer’s Clear 3.5” TFT Display has great visibility in all kinds of conditions and it features all the information you need such as Speed, Odometer, Battery Charge level, and more.
Battery: 48V 15Ah Lithium Battery
Motor: 750 Watts
Bike Frame: A6061 Aluminium Alloy
Display: 3.5" TFT Color Display
Brakes: 180mm Hydraulic
Derailleur: 7-Speed Shimano Altus
Freewheel: Shimano 7-Speed
Shifter: Shimano 7S
Front Fork: Deadlock Hydraulic Suspension Fork
Charger: US-Standard 2A Smart Charger
Range: 30-50+ Miles
Pedal Assist: Intelligent 5-Level
Throttle: Half Twist
Tires: 26"x4.0" Wearproof
Saddle: HQ-Comfort Saddle
Charging Time: 6-9 Hours
Product Weight: 74.9 lbs
Recommended Rider Height: 5.3"-6.4"
Total Payload Capacity: 350 lbs
Controller: 48V 22A
Delivery Time and Tracking
In-stock orders will normally be sent as soon as possible in 2 business days unless noted otherwise on their product pages.
Pre-Orders will have their specified expected delivery information on their product pages.
Once your order has been processed you will receive an email containing the delivery and tracking information.
After the item has been shipped please allow 2 to 7 business days for your shipment to arrive.
Changing your order
In case you want to make changes to your order after the fact please contact as without delay at email@example.com as the further the delivery process is the more additional fees are added. Please note the following:
Free of Charge: Changing address before we have sent your order and provided you with the tracking number
$20 Charge: after the delivery has been accepted by the delivery company.
$150 Charge: If the package has already arrived at the original destination address.
Dirwin Bike Returns are FREE within 15 days from delivery in the U.S
Requirements for Return Procedure
You are applicable to free return if the Product is not defective or damaged. To start the return procedure please contact Dirwin at firstname.lastname@example.org within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept Returns.
To qualify for the Return the bike should have been driven less than 10 miles which must be proven by the LCD screen mileage counter.
The Bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.
Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.
If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.
Note that the Free return only includes the Bike other products such as Accessories, Special orders, Gift items or Used items sold by Dirwin are not covered by the Free Return Policy.
For Accepted Returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After Shipping a return please provide us with the Tracking-number of the delivery.
Upon Receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 Business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at email@example.com and we will be glad to help solve the issue.
Your purchase from Dirwinbike.com Includes the Dirwin Hassle-Free 12-month Warranty. But you are recommended to extend the warranty for another 12 months by accomplishing your purchase info.
All Dirwin Bikes are covered under the Manufacturer's 12-month All-Inclusive Warranty against all manufacturing defects. (All free Accessories are not covered by warranty service)
The 12-month Warranty starts when the initial owner of the bike has received it.
The Warranty is automatically registered when purchasing from the online shop. Therefore the Warranty is linked to the Initial Purchaser. The 12-month warranty starts from the moment the initial owner receives the product.
If you are selling or buying a Second-hand Dirwin Bike
The new owner can enjoy the existing warranty only if to following conditions are met:
1.The 12-month Warranty period hasn't already expired
2.You have the initial owner’s name and the initial order number.
Please make sure that you give / receive this information when dealing with second-hand Dirwin bikes
How to start the Warranty Repair or Replacement Procedure?
To be applicable for the Hassle-free Warranty and In case of Warranty issue please contact Dirwin Bike Customer Support at firstname.lastname@example.org without delay. Please Include to following details to speed up the Warranty process:
Proof of purchase
Photos or videos of the damaged product are required with any warranty request.
Warranty claims will be processed by Dirwin Bike typically in a few working days.
Note that Dirwin Bike will not replace any part without first seeing photos or videos of the damaged product. The customer needs to provide us with the evidence by email.
In case of Shipping Damage
Dirwin Bike’s Hassle-Free Warranty covers all necessary replacements of parts in case the bike was damaged during delivery, or if it arrives defective or damaged without involvement from the customer.
In case of shipping damage please contact Dirwin bike at email@example.com without delay as Dirwin Bike will not accept any Shipping Damage Claims after 7 days from receiving the bike.
Main Categories of Hassle-Free Warranty Coverage and Limitations related to them:
The Warranty covers a replacement frame only. Replacement must be done by an authorized Dirwin Bike engineer. The Labor fees are not included in the warranty.
Dirwin Bike reserves the right to use used frames under this warranty. Styles of Frames or colors not in stock or otherwise not available may be replaced with a compatible style and/or color at the discretion of Dirwin bike.
Frame issues that are excluded from this warranty include but are not limited to:
Non-reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Paint fade, scratches, impact marks Impact damage
Dirwin Bike batteries are covered by a 12-month prorated warranty.
During 12-months of service – Defective batteries will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains the same based on the original purchase date.
After the first 12-months of service new batteries will receive a prorated credit based on months of service. Batteries purchased at pro-rated cost will have a new 12-month warranty from the pro-rated purchase date.
Batteries must be assessed and found defective only by Dirwin Bike.
Parts & Components
Original Dirwin bike parts & components are covered by a 12-month limited warranty. With the limitations described below.
This Limited Warranty does not cover
Ordinary wear and tear not caused by manufacturing or material defects. Wear and tear are assessed by Dirwin bike. Parts not typically covered include but are not limited to: Brake Pads, Rotors, Spokes, Tires, Tubes, Chains, Chain Rings, Cassettes, Cranks, Frame, Forks, Handlebar, Seat post, Saddle, Brakes, Lights, Pedals, Rims, Wheel hub, Freewheel, Cassette, Derailleur, Shifter, Motor, Throttle, Controller, Wiring harness, LCD, Kickstand, Reflectors, and other hardware.
Parts compromised due to corrosion due to the elements (moisture, heat, etc)
Damage or deterioration of appearance or aesthetics of the product
Scratches, dents, and cosmetic damage not caused by Dirwin Bike.
Labor charges for part replacement or changeover.
In Cases deemed proper by Dirwin, the customer bears the freight of replacement parts and components.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the product), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electromechanical or other electrical stress.
Defects or damage resulting from external causes, such as natural disasters, fires, floods, storms, lightning, earthquakes, or harsh weather conditions
Defects damage or loss of property caused thefts, blown fuses, or any improper use of any electric outlets.
Products that have the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not provided or approved by Dirwin Bike with the product in case.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a way that does not comply with Assembly Instructions and Owners Manual.
Products purchased or taken outside the United States.
Additional limitations concerning the Battery
this Limited Warranty does not cover defects or damage if:
Caused by the use of a battery charger not intended or appropriate for use with the Dirwin Battery.
Battery seals are broken or there is other evidence of tampering
the Battery has been used in equipment other than the Bike that it came with.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Absolutely love my Pioneer step thru e-bike. Its a lot faster than I expected and it handles the off road wonderfully. Pedal assist works fantastic and the thrust is awesome. Brakes work great too and I like the brake lights at night as well. Family loves it too. Thanks.
The bike is set to deliver on Tuesday.
My trike is great. It allows me the freedom and mobility to get out. My neuropathy limits my exercise so I was stuck doing the same areas close to home. Now I can go all over the place. My Trike gets a lot of attention from lookers. I never imagined paying $2k for a bike and have zero regrets. Worth every penny.
This bike is amazing!! I've only had it a short time, but WOW is it fun to ride!! So far the lonest I've gone is 25 miles with Peddle assist on 2 and didn't even use half of the battery. This Bike is a real joy to ride. The bike comes very well equipped only thing missing is a tail light.
I seen in another group a women in her mid 60s and height of 5’5” having a problem with strength enough to first getting moving on such a heavy bike. So this was my advice. Hope this helps if you are having a similar issue getting rolling. My wife is 5’2”. When she starts she starts in pas 1. Pas 1 which set to 20 percent. Very important to reset each pass level. 20 percent assist is up to a slow trotting speed. So when she first takes off she eases into throttle. Sit on the bike and slightly apply throttle as little as you can. Once you start to move you can begin to peddle or maybe just throttle gently for a while. Set past 2 to 30 percent. After you have momentum switch to pass 2 and bike will assist up to running speed. I would stick to pas 1 and 2 until you are used to the bike. Think of the throttle like a variable speed drill and drill very slowly at first gradually picking up speed. The throttle is youth strength so learn this youth power by easing into it. Now you are riding!
I just received my magicycle ebike. I took it for it’s maiden ride today and I was so impressed. I LOVE IT… Bike is very well made, nice features and so far works great. I just want to let you know how much I enjoyed it. I took it on about a 11 mile trip and it is so much of an improvement over a conventional bike. I am 66 and use to love to ride bikes but all the inclines really wore on my knees and was unable to enjoy the ride, but now with the ebike with PAS it is GREAT. Your product is very good and with the reasonable price point, it will sell to anyone wanting to enjoy riding, I would give it a 100 percent endorsement to anyone. Just wanted to say Thank You!
Received my white step through last night, spent about an hour putting it together. Today I went on my first ride. Ended up going 9 and 1/2 miles. I found it really enjoyable and spent most of the ride in pedal assist level 2 and 3. I have two arthritic hips and by the end of the ride I was started to get a little sore. It was great to be able to have the throttle to go the last half mile! I am completely impressed with the quality of this bike. I really wasn't expecting it to be so substantial and well built.
I have received the bike in short time very happy with prompt attention to my order. Unfortunately I live in Minnesota and the weather is not good for bike use so I have not tried it out yet
Very convenient. I have used it to shop in the grocery which is not far from my house. Affordable but valuable. My family loves this bike! We got rid of one of our cars. And I found I even can haul my son to nursery school. I just did this morning today.
Probably the best standard electric trike available
The "Tornado" is a well-designed, well-made affordable entry level electric mountain bike with a full suspension. This powerful, practical, and affordable bike makes riding for fun or exercise very enjoyable. The powerful electric drive system is very quiet and smooth. Thank you for the great bicycle that keeps me enjoying the ride!
Ok first of all I own bikes, a lot of bikes and I even own a variation of the fabled STEALTH BOMBER which is hella fun but let me just say the EUNORAU DEFENDER S is a down right monster. Sure it’s not cheap but neither are Lamborghinis but you get what you pay for.. For those of you worrying about low end torque, STOP WORRYING bc this bike has more than you’ll probably ever need. The pedal assist works great, minimal delay on and off with a rather accurate sensor setup. The brakes are better than I’ve heard people describing them(maybe Eunorau has addressed that) id say 8.5 out of 10. I just can’t say enough about the power bc going in I thought 750 per wheel should be ok, now I’m thinking it’s a little absurd but delightful as it pulls and pulls and pulls. Did I mention get the extra 17ah battery bc these 750hubs are thirsty and you don’t wanna deprive them of voltage. One thing though the 80mi stated range is well laughable unless you never leave assist level 1 and run 80lbs in your tires to lower friction. But who cares I can live with a realistic 50-60miles real world.. GET THIS BIKE it’s down right delightful. If you don’t get this you’ll regret it when the guy down the street gets his and does donuts around your 350w single motor budget bike..don’t be that guy..
I am getting around the area like never before. I just can't get off this thing. Already logged a bunch of miles and keep logging more. Thanks.
Brings me back to my youth! I love this bike because I can modulate the power to get a good workout while still enjoying my ride! I usually ride in the 2-3 power range which maximizes my ride length while still allowing me to pedal with the motor. I also like the street tires this bike comes with. While the knobby tires are cool they are loud on the road and wear out faster. I've put 500 miles on my bike and my tires still look new. Awesome job swell!
The wedge is perfect for my son, it folds up so easy and fits in my car. Even if mom wants to go and enjoy it as well, it has no problem zipping me around. All around great bike for a great price!
Purchased this bike after buying the summit for myself and she couldn't be happier. She is a little smaller so the summit step-thru was a little too big for her but this one fit just right!