Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Dirwin SEEKER Step-Thru 750W 48V - Adventurous All-Terrain Electric Bicycle is ready for any rough conditions, from Mountain paths to Gravel roads. Powerful 750W motor and 26“*4.0” Kenda tires will take you anywhere!
Dirwin Seeker was built for Adventures and it shows. Absolutely everything in it is ready for anything you might face on your way. The Frame is built with great maneuvering in mind and it’s made of 6061 Aluminium Alloy that offers superior resistance. Traction is provided by excellent 26”x4” Wearproof Tires and your ride will be smooth thanks to the Hydraulic Suspension Fork. The Seeker motor is 750W and when it’s time to stop the 180mm Hydraulic Brakes are always up to the task.
Sand, gravel, snow... Conquer All-Terrains with Dirwin Seeker's High Performance 750 Watt Rear-drive Motor which delivers All the Power you need. Its 80Nm Torque won't leave you stranded and you have absolute control of the Power Delivery with Shimano's 7-speed Altus Gears and 5-Levels of Pedal Assistance.
Dirwin Seeker is equipped with a High Capacity 48V 16Ah Lithium Battery that provides you with exceptionally long-range. The Battery is also Removable so Extended tours lasting for days are no longer a problem. Take your time and Enjoy your Adventure!
Seeker’s Clear 3.5” TFT Display has great visibility in all kinds of conditions and it features all the information you need such as Speed, Odometer, Battery Charge level, and more.
Battery: 48V 16Ah Lithium Battery
Motor: 750 Watts
Bike Frame: A6061 Aluminium Alloy
Display: 3.5" TFT Color Display
Brakes 180mm Hydraulic
Derailleur: 7-Speed Shimano Altus
Freewheel: Shimano 7-Speed
Shifter: Shimano 7S
Front Fork: Deadlock Hydraulic Suspension Fork
Charger: US-Standard 2A Smart Charger
Range: 35-60+ Miles
Pedal Assist: Intelligent 5-Level
Throttle: Half Twist
Fat Tires: 26"x4" Wearproof
Saddle: HQ-Comfort Saddle
Charging Time 6-9 Hours
Product Weight: 74.9 lbs
Recommended Rider Height: 5.3"-6.4"
Total Payload Capacity: 350 lbs
Controller: 48V 22A
Delivery Time and Tracking
In-stock orders will normally be sent as soon as possible in 2 business days unless noted otherwise on their product pages.
Pre-Orders will have their specified expected delivery information on their product pages.
Once your order has been processed you will receive an email containing the delivery and tracking information.
After the item has been shipped please allow 2 to 7 business days for your shipment to arrive.
Changing your order
In case you want to make changes to your order after the fact please contact as without delay at firstname.lastname@example.org as the further the delivery process is the more additional fees are added. Please note the following:
Free of Charge: Changing address before we have sent your order and provided you with the tracking number
$20 Charge: after the delivery has been accepted by the delivery company.
$150 Charge: If the package has already arrived at the original destination address.
Dirwin Bike Returns are FREE within 15 days from delivery in the U.S
Requirements for Return Procedure
You are applicable to free return if the Product is not defective or damaged. To start the return procedure please contact Dirwin at email@example.com within 15 days. After 15 have passed from receiving the delivery Dirwin does not accept Returns.
To qualify for the Return the bike should have been driven less than 10 miles which must be proven by the LCD screen mileage counter.
The Bike must be in good-as-new condition. No scratches, wear, dirt, odor, or other signs of use. All items received by the customer must be in the original Dirwin packaging.
Written Approval Prior to the Return from Dirwin is required. Any unauthorized returns are not accepted. Returning a Bike without Dirwin’s prior consent means risking losing the bike. If you accidentally sent the Bike to us without consent you must bear the shipping fee to get it returned to you.
If these conditions are not met Dirwin bike will not accept returns but you will of course be able to enjoy our 24-month Hassle-free Warranty.
Note that the Free return only includes the Bike other products such as Accessories, Special orders, Gift items or Used items sold by Dirwin are not covered by the Free Return Policy.
For Accepted Returns, Dirwin will provide you the authorization and shipping labels. Please Ship the bike only after receiving these details from Dirwin. After Shipping a return please provide us with the Tracking-number of the delivery.
Upon Receiving your return Dirwin will organize a return or refund the purchase amount to you within 2 Business days. If you do not receive the return after 2 days from approval please check your bank and credit card accounts since it might take some time before the refund shows on your account. If after checking your account you don’t see the return please contact us at firstname.lastname@example.org and we will be glad to help solve the issue.
Your purchase from Dirwinbike.com Includes the Dirwin Hassle-Free 12-month Warranty. But you are recommended to extend the warranty for another 12 months by accomplishing your purchase info.
All Dirwin Bikes are covered under the Manufacturer's 12-month All-Inclusive Warranty against all manufacturing defects. (All free Accessories are not covered by warranty service)
The 12-month Warranty starts when the initial owner of the bike has received it.
The Warranty is automatically registered when purchasing from the online shop. Therefore the Warranty is linked to the Initial Purchaser. The 12-month warranty starts from the moment the initial owner receives the product.
If you are selling or buying a Second-hand Dirwin Bike
The new owner can enjoy the existing warranty only if to following conditions are met:
1.The 12-month Warranty period hasn't already expired
2.You have the initial owner’s name and the initial order number.
Please make sure that you give / receive this information when dealing with second-hand Dirwin bikes
How to start the Warranty Repair or Replacement Procedure?
To be applicable for the Hassle-free Warranty and In case of Warranty issue please contact Dirwin Bike Customer Support at email@example.com without delay. Please Include to following details to speed up the Warranty process:
Proof of purchase
Photos or videos of the damaged product are required with any warranty request.
Warranty claims will be processed by Dirwin Bike typically in a few working days.
Note that Dirwin Bike will not replace any part without first seeing photos or videos of the damaged product. The customer needs to provide us with the evidence by email.
In case of Shipping Damage
Dirwin Bike’s Hassle-Free Warranty covers all necessary replacements of parts in case the bike was damaged during delivery, or if it arrives defective or damaged without involvement from the customer.
In case of shipping damage please contact Dirwin bike at firstname.lastname@example.org without delay as Dirwin Bike will not accept any Shipping Damage Claims after 7 days from receiving the bike.
Main Categories of Hassle-Free Warranty Coverage and Limitations related to them:
The Warranty covers a replacement frame only. Replacement must be done by an authorized Dirwin Bike engineer. The Labor fees are not included in the warranty.
Dirwin Bike reserves the right to use used frames under this warranty. Styles of Frames or colors not in stock or otherwise not available may be replaced with a compatible style and/or color at the discretion of Dirwin bike.
Frame issues that are excluded from this warranty include but are not limited to:
Non-reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Paint fade, scratches, impact marks Impact damage
Dirwin Bike batteries are covered by a 12-month prorated warranty.
During 12-months of service – Defective batteries will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains the same based on the original purchase date.
After the first 12-months of service new batteries will receive a prorated credit based on months of service. Batteries purchased at pro-rated cost will have a new 12-month warranty from the pro-rated purchase date.
Batteries must be assessed and found defective only by Dirwin Bike.
Parts & Components
Original Dirwin bike parts & components are covered by a 12-month limited warranty. With the limitations described below.
This Limited Warranty does not cover
Ordinary wear and tear not caused by manufacturing or material defects. Wear and tear are assessed by Dirwin bike. Parts not typically covered include but are not limited to: Brake Pads, Rotors, Spokes, Tires, Tubes, Chains, Chain Rings, Cassettes, Cranks, Frame, Forks, Handlebar, Seat post, Saddle, Brakes, Lights, Pedals, Rims, Wheel hub, Freewheel, Cassette, Derailleur, Shifter, Motor, Throttle, Controller, Wiring harness, LCD, Kickstand, Reflectors, and other hardware.
Parts compromised due to corrosion due to the elements (moisture, heat, etc)
Damage or deterioration of appearance or aesthetics of the product
Scratches, dents, and cosmetic damage not caused by Dirwin Bike.
Labor charges for part replacement or changeover.
In Cases deemed proper by Dirwin, the customer bears the freight of replacement parts and components.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the product), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electromechanical or other electrical stress.
Defects or damage resulting from external causes, such as natural disasters, fires, floods, storms, lightning, earthquakes, or harsh weather conditions
Defects damage or loss of property caused thefts, blown fuses, or any improper use of any electric outlets.
Products that have the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not provided or approved by Dirwin Bike with the product in case.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a way that does not comply with Assembly Instructions and Owners Manual.
Products purchased or taken outside the United States.
Additional limitations concerning the Battery
this Limited Warranty does not cover defects or damage if:
Caused by the use of a battery charger not intended or appropriate for use with the Dirwin Battery.
Battery seals are broken or there is other evidence of tampering
the Battery has been used in equipment other than the Bike that it came with.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Over all I'm satisfied with it's performance. Put a little over 30 miles on it so far. Only issues I've had so far was the tire tubes went flat right away. But not an issue since I had new tubes and tannus armor. I swapped em as they went flat and haven't had any more problems. I'm a big guy at 6 ft 6 in and 265 so the battery doesn't last as long I would like and I've found a hill it won't climb so I'll have to change the chain ring to a lower tooth count for my elk hunts for better hill climbing. All in all it's a good bike and very well built.
We bought two of these bikes and couldn't be more pleased. My wife at 5'4" loves hers. I catch her goofing around and playing Speed Racer on corners. I'm 6'1" and this bike is at it's limit. It's still an easy ride. It's smooth and the controls are easy to use. In 10 minutes the bikes were out of the box and ready to pedal. After the battery charged up it was 100%. This is a great e-bike to run to the store or to the beach. The frame is rugged and a neat design. Plan an extra few minutes for your ride time because people will be asking about your bike. The height adjustment for the handle bar is limited to the bar rotation (no post adjustment). This hasn't been a problem, just an observation. It's still a 5 star product. Customer service is exceptional. Communications were clear and they delivered as promised. This is a reliable team.
We (husband and I) purchased two Jupiter DiscoveryX5 electric folding bikes. We wanted something that we could ride around campgrounds plus also fit in the basement of our motorhome. This little jewel was perfect! We just got back from a big airshow in Oshkosh, WI and rode these all over the campground and everywhere we could. Being senior citizens - 67 and 74 - these allowed us to venture out more and not have to rely on the busses to get us to the venue where everything was taking place. I'm now thinking of places I can ride around my home as I don't want to wait until we travel again to enjoy this awesome bike.
We are full time boat cruisers and these bikes have been invaluable to us. Everywhere we go people stop us to ask where we got them and how we like them. It was virtually impossible to find an electric folding bike and those we did find were too heavy, too expensive or clunky. The JupiterBike Discovery X5 is easy to transport (we can even load them into our inflatable dinghy) and they perform great. We couldn't be happier!
Six months ago I left this review on Google maps. I can't say enough good about this company and the commitment to quality of product, service and consumer relations. Customer Service has been excellent in answering my questions or concerns usually within a couple hours of email if not the same day... I highly recommend this company and their products... proud owner of a JupiterBike Defiant. Almost 1200 miles on it and looking forward to many more. I now have over 3500 miles on my Defiant and have had a wonderful experience with the Tech Department and Customer Service when any concerns have popped up they have done a good job at addressing my concerns and getting me rolling again.
After a little over a year my review of the Defiant... I have spent more time on my bike that I ever have, it brought the fun back to biking. With a few very minor tweaks it became even more solid: - Kinect Seat-Post for an even smoother ride - Snow Air Fork - Brooks Seat You can go a pretty good distance on level 1, approximately 30 to 40 miles depending on the terrain. Overall, I highly recommend this VERY SOLID bike and I would definitely buy again. Pound for pound a bargain.
The Summit Electric Folding Bike is ahead of its - Time - every way you can think of from from its design to its 3 fin wheels makes me feel like I have a Mercedes Benz Bike …the battery being hidden in the inside of the bike is a serious game changer...it’s great on tough roads and handles bumps like there not even there...the disc breaks are smooth and definitely work, especially when you are going at a high speed...it has a USB charging port on the side where u turn on and off the bike which will help if your phone is dying or if u using it to make deliveries...super comfortable and I know for sure it goes over 28 mph because I witnessed it…overall everywhere I go I turn heads and people. Can’t believe it’s electric and folding...the folding part makes it very easy to store and it does take up a lot of space so if u want to travel with the bike u could...the bike is everything and more! I’m happy I stumbled upon this bike by ACCIDENT and one of the best things I did! Also, I caught it when it first came -n - still no one has a bike that compares …SUMMIT ELECTRIC FOLDING BIKE FOR THE WIN!!!
Love it so much! I live in the country and the area is mostly sandy. It does very well going up and down small hills. It's easy to go from manual to powered while you're riding it. I just can't say enough about it. It is just fun! Get one!
I love my new cargo bike. I have a hill to climb as soon as I start to ride and its so nice to go up the hill with out exerting myself. I get lots of compliments when I'm on my bike, it is definitely an eye catcher.
I have ever had making a purchase. Bike was shipped QUICKLY and arrived in perfect condition. Customer service was first class and super friendly. Bikes were as advertised and awesome. THANK YOU Urban-Ebikes!!!
I received my e-Azteca electric trike a few days ago and absolutely enjoy it. This is the second trike we have purchased from Urban-ebikes. The stability gives us confidence to go bike riding and the battery assist makes it so easy to get around hilly areas.
My son loves this BIKE. It is AWESOME. I ordered it on Monday and received it on Friday, just in time for my son's birthday. We took it on the path this weekend and everyone commented on how COOL it was. The seller didn't waste any time shipping it out. I received it faster than I expected...I Love that kind of service. Thank you for the great service and the super cool bike.
I have owned this e-bike for 3 months, and it has completely changed my life. I could barely walk or get good aerobic exercise because I had varicose veins in both legs, and I became very unfit. With this TROXUS Lynx e-bike, I can ride more than 10 km in one go, which is an acceptable intensity for my body. I sweat slightly at the end of each ride, I got a great workout, and I'm thankful for it!
Everyone tells me that this bike has the biggest tires that they have ever seen on a bike . I'm blown away with how much fun it is to ride this fat tire creation! I take it to the beach and ride in sand n dirt. handles extremely well, and no need for shocks.
Since I received it, I’ve been out biking for 3 straight weekends. This after not riding for over 30 years. I live in the mountains and the Troxus is just what I need to get me out again. In September, it will be my main transportation while I hunt in SC. Thanks for a great bike!