Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Bikes are SOLD OUT! Available for Pre-Orders!
With the E-Wheels BAM-Step Thru 750W 48V electric bike is the perfect way for getting around town. Whether you're tired of taking your car on your morning commute, going shopping, or out on the town with friends, the Step Thru is great for any active lifestyle.
Its design ensures that you won't have to elevate your leg to an uncomfortable height over the frame to use this bike. Simply step through the low curved frame and slide back onto your Velo Plush seat when you're ready to ride! The BAM Step Thru is packed full of features that make this electric bike one of a kind.
The BAM-Step Thru offers a velo plush seat and relaxed riding position to make this one of the most comfortable bikes out there. The low curved white frame design, tan upholstered seat and tan ergonomic hand grips give the Step Thru a stylish look that is sure to turn heads. A rear rack is included for optional storage to provide a place to attach a rear basket if desired.
The convenient LCD handlebar display keeps you informed on your speed, distance, and battery life. The BAM Step through can be fully charged in 5-6 hours and can take you around town for up to 45 miles depending on your personal usage. Your BAM electric bike comes with a height adjustable seat and handlebars to adjust to fit your needs.
The BAM-Step Thru is equipped with All-Purpose Kendra tires and an adjustable front suspension fork, giving you the freedom to handle most terrains. It is powered by a 750 Watt Direct Drive Hub Motor and five level pedal assist if you want extra help pedaling your bike. The pedal assist gives the seven speed gearing an extra boost, making uphill climbs easier than ever! If you start getting tired and need a break from pedaling, activate the twist throttle to transition to full electric riding.
The Step Thru comes standard with front/rear fenders and LED lights to light up your ride and allow others to see you.
So no matter if you’re on your commute, a ride through the park or off to your favorite cafe, the BAM-Step Thru is the perfect two-wheeled companion to get you there in comfort and style.
BRAKE CALIPERS: Tektro Aries Calipers
BRAKE LEVERS: Tektro Brake Handles
BRAKE PAD MATERIAL: Sintered Metal
BRAKE ROTORS: Tektro 8I Rotors
CHAIN: KMC Z Chain
CRANK SET: 48T, 170mm ProWheel Ounce, Dual-Sided Aluminum Bashguard
DERAILLEUR: Shimano Atlas Derailleur
FENDERS: Yes (Front & Back)
FORK: Front Suspension Fork
FRAME TYPE: 6061 Aluminum
FREEWHEEL: DNP 7-Speed Freewheel, 11-34T
GEARING: 1 x 7-Speed
GRIPS: Durable Imitation Leather Ergonomic Grips
HANDLEBARS: Custom Forged Aluminum
HEADSET: Semi-Integrated, 1-1/8" Straight Steerer Tube
KICKSTAND: Heavy Duty Aluminum with Wide Plastic Foot
PEDALS: Wellgo VB087 Pedals with Reflectors
RACKS: Rear Integrated, 60 LBS Capacity / Front Optional
WHEELS (RIMS): Weinmann Goliath, Allot, Double Wall, 36H
SADDLE (SEAT): Velo Plush with Lifting Handle
SEAT POST: Promax, 350mm x 27.2mm
SEAT POST CLAMP: Quick Release
SHIFTER: Shimano 7 Speed Thumb Shifter
SPOKES: 12 Gauge, Stainless Steel
STEM: Zoom, 60 Degree Angle Adjustment, 100mm Length, 88mm Height Adjustment
TIRES: Kenda Tires
FRONT SUSPENSION: Front Fork Suspension
REAR SUSPENSION: N/A
WHEEL REFLECTORS: Yes
INTEGRATED REAR RACK: Yes
BRAKE HANDLE SENSORS: Yes (Left & Right)
FRAME SIZE (INCHES): 14"
TOTAL WEIGHT: 62 LBS
MILES PER CHARGE: 25-45+ Miles
MAX TORQUE: 40NM
MOTOR TYPE: Shengyi Hybrid Direct Drive Hub Motor
MOTOR WATTAGE: 750 Watts
BATTERY TYPE: Lithium Ion
BATTERY VOLTAGE: 48 Volts
BATTERY AH: 14AH
BATTERY WEIGHT: 7.16 LBS
CONTROLLER: 48 Volts, 750 Watts
DISPLAY TYPE: LCD Display
TRIP ODOMETER: Yes
FRONT LIGHT TYPE: Integrated LED Headlight
BACK LIGHT TYPE: Battery Operated LED Running Light
PEDAL ASSIST TYPE: Intelligent 5 Level Pedal Assist with 12 Magnet Cadence Sensor
THROTTLE TYPE: Twist Throttle with On/Off Button
WIRING TYPE: N/A
USB CHARGING: Yes
FRONT BRAKE TYPE: Disc Brake
BACK BRAKE TYPE: Disc Brake
CHARGING TIE: 5-6 Hours
ASSEMBLED TOTAL LENGTH: 73"
ASSEMBLED TOTAL WIDTH: 26"
ASSEMBLED TOTAL HEIGHT LOWEST: 43"
ASSEMBLED TOTAL HEIGHT HIGHEST: 45.5"
PACKAGE TOTAL LENGTH: 65"
PACKAGE TOTAL WIDTH: 13"
PACKAGE TOTAL HEIGHT: 35"
STAND OVER HEIGHT: 18"
HANDLEBAR REACH: 13.5"
MINIMUM SEAT HEIGHT: 33.5"
MAXIMUM SEAT HEIGHT: 40"
SEAT ADJUSTMENT RANGE: 6.5"
MINIMUM HANDLEBAR HEIGHT: 43"
MAXIMUM HANDLEBAR HEIGHT: 45.5"
HANDLEBAR ADJUSTMENT RANGE: 2.5"
SEAT TUBE: 15"
SEAT POST DIAMETER: 27.2mm (1.07")
CRANK SET DIAMETER: 170mm (6.69")
DISK BRAKE ROTOR SIZE: 180mm (7.08")
TIRED WIDTH: 2.3"
TIRE DIAMETER: 26"
WHEEL WIDTH: 1.5"
WHEEL DIAMETER: 22"
Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available.
Standard Ground Shipping, (3-5 business days)
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at email@example.com .
Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.
CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT
Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.
Returning an Item
Standard Return Shipping
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
Complete the return reason questionnaire and include it in the return package.
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address:
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
To receive a refund or credit, items must be returned within 10 days of original shipment date.
EW-Supreme, EW-Step Thru,
Five Year Limited Warranty
Five (5) years from the date of purchase on all structural frame components and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I have had my BAM Step Thru for about two weeks and I couldn't be happier with it. I have put on about 50 miles so far. I have contacted their staff a few times with questions and he has answered immediately every time, and has always solved any issue that I have had. I would definitely recommend this company and I would buy from them again.
I wanted something to make getting around town, I'm in my 60's and the car is great, but I find myself now enjoying more of the great outdoors. Let me tell you this is a great bike. I had not ridden a bike in almost 20 years. I've been wanting to get more active anyway, I like that the EWheels Step Thru fits into my car easily. The nice folks at Electric bike pros recommended the Step Thru and so far I could not be happier. I am not a bicycle expert, but it seems a lot of thought was put into this bike and its not complicated to use. Definitely a great bike here. Thank you!
I was looking for an electric bike because this was my first time purchasing. My husband already had one and I was not able to keep up with him by pedaling. It was best that I got an ebike. It's the perfect option for me because now I can relax off the pedal and just use the throttle. Really enjoying mines.
My husband and I bought these bikes and we love them. We are in our 60’s and now we can enjoy a bike ride again. We can actually ride for awhile and not worry about making it back.
The bike is set to deliver on Tuesday.
My trike is great. It allows me the freedom and mobility to get out. My neuropathy limits my exercise so I was stuck doing the same areas close to home. Now I can go all over the place. My Trike gets a lot of attention from lookers. I never imagined paying $2k for a bike and have zero regrets. Worth every penny.
This bike is amazing!! I've only had it a short time, but WOW is it fun to ride!! So far the lonest I've gone is 25 miles with Peddle assist on 2 and didn't even use half of the battery. This Bike is a real joy to ride. The bike comes very well equipped only thing missing is a tail light.
I seen in another group a women in her mid 60s and height of 5’5” having a problem with strength enough to first getting moving on such a heavy bike. So this was my advice. Hope this helps if you are having a similar issue getting rolling. My wife is 5’2”. When she starts she starts in pas 1. Pas 1 which set to 20 percent. Very important to reset each pass level. 20 percent assist is up to a slow trotting speed. So when she first takes off she eases into throttle. Sit on the bike and slightly apply throttle as little as you can. Once you start to move you can begin to peddle or maybe just throttle gently for a while. Set past 2 to 30 percent. After you have momentum switch to pass 2 and bike will assist up to running speed. I would stick to pas 1 and 2 until you are used to the bike. Think of the throttle like a variable speed drill and drill very slowly at first gradually picking up speed. The throttle is youth strength so learn this youth power by easing into it. Now you are riding!
I just received my magicycle ebike. I took it for it’s maiden ride today and I was so impressed. I LOVE IT… Bike is very well made, nice features and so far works great. I just want to let you know how much I enjoyed it. I took it on about a 11 mile trip and it is so much of an improvement over a conventional bike. I am 66 and use to love to ride bikes but all the inclines really wore on my knees and was unable to enjoy the ride, but now with the ebike with PAS it is GREAT. Your product is very good and with the reasonable price point, it will sell to anyone wanting to enjoy riding, I would give it a 100 percent endorsement to anyone. Just wanted to say Thank You!
Received my white step through last night, spent about an hour putting it together. Today I went on my first ride. Ended up going 9 and 1/2 miles. I found it really enjoyable and spent most of the ride in pedal assist level 2 and 3. I have two arthritic hips and by the end of the ride I was started to get a little sore. It was great to be able to have the throttle to go the last half mile! I am completely impressed with the quality of this bike. I really wasn't expecting it to be so substantial and well built.
I have received the bike in short time very happy with prompt attention to my order. Unfortunately I live in Minnesota and the weather is not good for bike use so I have not tried it out yet
Very convenient. I have used it to shop in the grocery which is not far from my house. Affordable but valuable. My family loves this bike! We got rid of one of our cars. And I found I even can haul my son to nursery school. I just did this morning today.
Probably the best standard electric trike available
The "Tornado" is a well-designed, well-made affordable entry level electric mountain bike with a full suspension. This powerful, practical, and affordable bike makes riding for fun or exercise very enjoyable. The powerful electric drive system is very quiet and smooth. Thank you for the great bicycle that keeps me enjoying the ride!
Ok first of all I own bikes, a lot of bikes and I even own a variation of the fabled STEALTH BOMBER which is hella fun but let me just say the EUNORAU DEFENDER S is a down right monster. Sure it’s not cheap but neither are Lamborghinis but you get what you pay for.. For those of you worrying about low end torque, STOP WORRYING bc this bike has more than you’ll probably ever need. The pedal assist works great, minimal delay on and off with a rather accurate sensor setup. The brakes are better than I’ve heard people describing them(maybe Eunorau has addressed that) id say 8.5 out of 10. I just can’t say enough about the power bc going in I thought 750 per wheel should be ok, now I’m thinking it’s a little absurd but delightful as it pulls and pulls and pulls. Did I mention get the extra 17ah battery bc these 750hubs are thirsty and you don’t wanna deprive them of voltage. One thing though the 80mi stated range is well laughable unless you never leave assist level 1 and run 80lbs in your tires to lower friction. But who cares I can live with a realistic 50-60miles real world.. GET THIS BIKE it’s down right delightful. If you don’t get this you’ll regret it when the guy down the street gets his and does donuts around your 350w single motor budget bike..don’t be that guy..
I am getting around the area like never before. I just can't get off this thing. Already logged a bunch of miles and keep logging more. Thanks.
Brings me back to my youth! I love this bike because I can modulate the power to get a good workout while still enjoying my ride! I usually ride in the 2-3 power range which maximizes my ride length while still allowing me to pedal with the motor. I also like the street tires this bike comes with. While the knobby tires are cool they are loud on the road and wear out faster. I've put 500 miles on my bike and my tires still look new. Awesome job swell!
The wedge is perfect for my son, it folds up so easy and fits in my car. Even if mom wants to go and enjoy it as well, it has no problem zipping me around. All around great bike for a great price!
Purchased this bike after buying the summit for myself and she couldn't be happier. She is a little smaller so the summit step-thru was a little too big for her but this one fit just right!