Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Trikes are in stock and ready to ship!
E-Wheels EW-29 Low Step Thru 500W 48V Electric Trike is a versatile mobility trike that combines pedals with 100% electric power.
When you’re running errands, you don’t need to choose between taking your trike or your electric scooter. The EW-29 Low Step Thru Electric Trike gives you the best of both worlds.
If you’re looking to combine pedal power and battery power, the E-Wheels Electric Trike is a great choice. It can be operated just like a regular trike. When you turn the pedals, you’ll power the trike and glide down the street. If you need a rest from pedaling, or you’re heading up a small hill, you can turn on the power! Simply turn the hand throttle and transform your trike into a 100% electric ride
The E-Wheels EW-29 Low Step Thru Electric Trike is perfect for getting some exercise. You can pedal your way to the store and back on this well-balanced trike. But you don’t need to worry about running out of energy halfway through your outing. Just twist the throttle handle and the electric power kicks in.
If you want to get a bit of exercise but don’t want to make your legs do all the work, you can use the electric power while you’re pedaling. This gives you an extra boost and takes the pressure off your legs. With battery power, you’ll get a top speed of 15 mile per hour, and you can ride 20 miles on a single charge.
The E-Wheels EW-29 Low Step Thru Electric Trike features a sleek and stylish design that’s sure to turn heads. The EW-29 Electric Trike is a well-balanced trike with a red frame. This one-of-a-kind trike has shiny wheel covers and a low step-through steel frame. This makes it easy to step on and off the trike.
The EW-29 Low Step Thru Electric Trike is perfect for running errands or carrying picnic supplies. The Electric Trike includes a convenient front basket for any items you want to have within reach. And the extra-large rear storage basket is perfect for carrying large items, hauling groceries, or even carrying your pet.
E-Wheels always provides top-notch safety. The EW-29 Low Step Thru Electric Trike has an electric horn to let people know you’re coming up behind them. The Trike also has a bright LED front light, and rear lights. This Trike goes forward or backward, and with the flip of a switch you’ll change directions. When you get off the Electric Trike, you can engage the emergency brake for safe parking.
Weight Capacity: 400Lbs
Speed: Up to 15mph
Distance: 20 miles per charge (distance varies on terrain, riders weight, road surface, etc.)
Front Seat: Type Oversized with backrest
Front seat: Size 10“ x 12“ x 9” (L x W x H)
Front Seat: 32” minimum, 35” maximum
Steering Height: 38” minimum, 38” maximum
Power: Electric 48 volts
Watts: 500-750 Watt power peaks
Motor Type: 500w Direct-drive hub motor
Amps: 12 AH
Volts: 48 Volts
Dimensions: 67” x 29” x 38” (L x W x H)
Floor Clearance: 6”
Front Basket: 8”x 10” x 7” (L x W x H)
Batteries: 4 - 12 volt 12 amp hour SLA
Front tire size: 22” x 1.95”
Rear tire size: 20” x 1.95”
Charger: 48-volt Smart Charger included
Throttle Type: Variable Twist Throttle
Key Start: Yes
Braking System: Front V brake, rear expansion brake
Drive System: 500w hub motor
Headlight: LED light
Carton Size: 63” x 36” x 54”
Trike Weight: 128lbs
Battery Indicator: Yes
Front: Front suspension fork
Warranty: Limited – 1 Year Warranty
Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available.
Standard Ground Shipping, (3-5 business days)
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at firstname.lastname@example.org . Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.
SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.
CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT
Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.
Returning an Item
Standard Return Shipping
Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.
Complete the return reason questionnaire and include it in the return package.
Before sending your return shipment, please remove all extra labels from the outside of the package.
Send the return package to the following address:
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.
To receive a refund or credit, items must be returned within 15 days of original shipment date.
EW-01, EW-02, EW-07, EW-08, EW-11, EW-19, EW-20, EW-21, EW-29, EW-32, EW- 36, EW-37, EW-38, EW-42, EW-44, EW-46, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77, EW-88, EW-REMO.
Three Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components, seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-wheels discretion.
Two Month Warranty
Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
One Month Warranty
One (1) Month from the date of purchase on the scooter’s charger.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact E-wheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact E-wheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by E-wheels.
Returning Faulty Parts
Do not return faulty parts to E-wheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
SHIPPING DAMAGE AND SHIPPING POLICIES
In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact E-wheels for further steps.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Received bike quickly and is making all the difference for my family member who's experienced a loss of independence with vision changes. He was delighted with the bike.
This is just awesome. When pedaling and electric are both working really well. I love my E Wheels EW-29. Delivery was fast. Thanks to the company. You guys are awesome!
I bought this trike for 2 reasons: that huge basket in the back that can hold a lot of groceries, and the fact that it is a light-weight trike which makes it easy for me to lift and maneuver out of my apartment and into our very NARROW hallway! I had a Palmer (that I loved) but it was a very heavy 3-wheel scooter that killed my back when I needed to r to maneuver her out the door and into the hallway. The EW-29 works great for me. It does have a tendency to lean to the side but I discovered there is a bolt that connects the front frame to the back frame that comes loose now and then that you need to tighten up. So watch for that. Also keep your tires well inflated which also helps to reduce that leaning business. I really enjoy this trike since I have learned her quirks and can get her to behave. She is awesome! Today, I adjusted the front brakes. didn't know it was that easy!
"The EW-29 (received 28Aug20) is a nicely designed self-propelled e-trike that deserves a 5 star rating. The shipment was air freighted and delivered in a large cardboard box from Phoenix AZ. The trike was mounted on a wooden pallet and wrapped in a HD clear saran-type wrap that was easily unwound. The trike was already assembled and ready to ride.
My 1st ride with an F (fully charged battery) was 16 miles up/down local bike trails and when home the battery was still on M (medium charge). Nice!
The ride quality was excellent due to the shock absorbing front fork and oversized seat.
Wide open throttle is breath taking at 15mph (as advertised) but make sure the roadway is level and eyes straight ahead watching for uneven surfaces at those speeds.
Most hills could be navigated under battery power. The very steep inclines could be climbed at a reasonable speed using pedal assist (nice uphill feature).
One can pedal the trike at any speed which is nice for bike trails marked “No Motor Vehicles Allowed.” :)
It came fully assembled. Charged battery as instructed. Dug out my helmet from days of two wheeling.
THEN. took it around the block, peddling on all and adding a bit of electric assistance on the upgrade.
At first, it was uncomfortable making turns, but in 10 minutes, felt normal.
Fast forward a couple of weeks. I've done over 100 miles in 7 days of riding. The last was 18.5 miles averaging 9-10 mph according to the Runtastic pro tracker. Legs are stronger and joints less sore.
This is an AMAZING deal. It has nice features like "Fully Assembled." Reverse gear. Large baskets. Light/Horn. I'm 6'2" and while I'd like it a bit bigger...it works comfortably.
The most interesting thing to me is that the electric assist compensates for the lack of "gears/shifters." Whenever I would have down shifted for a hill, just rotate the handle grip until there is enough assist so that I can keep up speed and pedal just as hard as I can. Thus I do most of the work, and the electric keeps me from overdoing, or slowing too much.
GET ONE if you are at all comfortable with bike riding but no longer can...
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!