E-Wheels EW-Rugged Electric Mountain Bike 350W 36V

The E-Wheels EW-Rugged 350W 36V Electric Mountain Bike is a Lithium Battery powered Electric Bicycle, powered by a 350 Watt Zero Resistance rear hub motor.

Made with all top-of-the-line components this model includes a 7 Speed Shimano Gears & Shifter System, a 100% aluminum Alloy Frame, fully Adjustable Seat and a hydraulic front fork. This Ebike is equipped with a LED Panel for the 5 speed option PAS(Pedal Assist System) attached to the handlebars.

This Ebike can be operated by electric throttle power only, Pedal Assist System or simply Pedal. This is one of the most versatile Ebikes on the market today!

SPECIFICATION 

Power: Electric

Watts: 350 watts

Amps: 10 AH

Volts: 36 Volts

Batteries: Lightweight Lithium LiPo4 

Speed: 20+MPH (varies based on riders weight and terrain)

Distance: Up to 30+ miles per charge

Tire Size: 26 x 1.95 inch on Aluminum Wheels

Charger: 36V Smart Charger Included

Motor: Zero Resistance Hub Motor

Gears & Speeds: 7 Speed Shimano Gears & Shifter

Throttle Type: Variable Speed Control-Twist Throttle-or-Pedal & Power Assisted-or- Turn Off Power & Pedal Only

PAS System: LED Panel with 5 Speed Options

Cargo Rack: Yes

Frame Type: 100% Aluminum-Very Light Weight

Forks: Front Suspension

Braking System: Front & Rear Disk Brakes

Drive System: Chain Driven by Rear Hub Motor within rear rim or Pedal Power

Head Light: Yes, Electric Power

Rear Light: Yes, Battery Operated

Bicycle Measurements: 72 inches Wheel to Wheel-25 inches Width-37 inches to Handlebars-32” to 38” inches Seat Height

Bicycle Weight: 52 lbs.

Suggested Max Weight: 350 lbs.

Warranty: 1Year Warranty & 6 Month Battery Warranty 

SHIPPING

Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.

In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.
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For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Shipping Methods
Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available.​
Standard Ground Shipping, (3-5 business days)
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

RETURNS ​

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery at service@ewheelsdealers.com .

Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.
CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.

Returning an Item
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Standard Return Shipping

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

Complete the return reason questionnaire and include it in the return package.

Before sending your return shipment, please remove all extra labels from the outside of the package.

Send the return package to the following address:
EWheels
RETURNS DEPARTMENT
750 E. Covey Lane, Suite 135
Phoenix, AZ 85024

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

To receive a refund or credit, items must be returned within 10 days of original shipment date.

WARRANTY

Models Included
EW-Supreme, EW-Step Thru, 
Five Year Limited Warranty
Five (5) years from the date of purchase on all structural frame components and frame.

One Year Limited Warranty
One (1) Year from the date of purchase, if any part or component of the bike is found upon examination to be defective in material and/or workmanship, it will be replaced at BAM Power Bike’s discretion. Parts included are the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, handlebar components and any other parts mutually agreed to of failed due to a manufacturing defect or quality issue.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable Items
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845, or by email at “Service@ewheelsdealers.com”. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
SHIPPING DAMAGE
In the event shipping damage occurs, it must be reported and addressed in a timely manner. Shipping damage claims are time sensitive and cannot be delayed. In the event the packaging is extremely damaged and the bike is beyond repair, please refuse the shipment, and contact Ewheels for further steps.