Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
To allow users to have a better visual experience, we have adopted a Color LCD screen for the first time, with high resolution and excellent saturation. The upgrading shock-absorbing front fork significantly improves the shock absorption effect and greatly enhances comfort. The large-capacity lithium battery of 48V 15AH is rare in the market, which can save you from the worry of insufficient power when you go out. Besides, we added a rear rack to enhance its practicality.
Three Working modes:
WEIGHT CAPACITY: 200lbs
WEIGHT WITH BATTERY: 63lb
BATTERY: 48V 15AH
MOTOR: Rear Hub 48V 500W
CHARGING TIME: 5-8 Hours
DISPLAY : Ecotric Smart LCD
SENSOR : Speed Sensor
BATTERY LIFE: 400-600 Cycles
FUNCTIONS: Pedal Assist On-Demand Throttle
FRONT BRAKE: Mechanical Disc 160mm Rotor
REAR BRAKE: Mechanical Disc 160mm Rotor
DERAILLEUR: 7 Speed SHIMANO
FRAME: Aluminum Alloy
TIRES: 20×4.0' Fat Tires
FENDERS: Included, Front And Rear
BRAKE SYSTEM: Left Brake For Rear/Right Brake For Front
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).
Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at firstname.lastname@example.org ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
a. If the unit purchases under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a prepaid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customers will need to pay for this pick-up fee.)
The returned unit must be in like-new condition, including all original packaging, accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund.
Returned units are subject to a 20% of inspection and restocking fee from the original price.
The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
If a customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.
To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.
Every ECOTRIC electric bicycle on our website comes with a 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.
This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.
TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accident or vehicle damage caused by careless parking
Acts in violation of laws
Never registered your ebike
DIY repairs on electronics
Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit
Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond recommended capacity .
Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
If vehicle is used in competitions or racing.
If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
Use of other components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:
Address: Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I bought this newest e-bike last week. It is so cool, it has larger battery than 48V folding fat bike. It also has the colorful screen, so nice. My wife likes it very much.
She sometimes ride it for shopping on weekend. Lots of people asked her where she bought it. She is so proud of it. We love it very much. We decide to buy another one soon. The front light and rear rack also are quality and useful. The front suspension fork improve its value. It looks so cool. We love love love it so much!!!! If you buy it, you will not be disappointed.
Love it so much! I live in the country and the area is mostly sandy. It does very well going up and down small hills. It's easy to go from manual to powered while you're riding it. I just can't say enough about it. It is just fun! Get one!
I love my new cargo bike. I have a hill to climb as soon as I start to ride and its so nice to go up the hill with out exerting myself. I get lots of compliments when I'm on my bike, it is definitely an eye catcher.
I have ever had making a purchase. Bike was shipped QUICKLY and arrived in perfect condition. Customer service was first class and super friendly. Bikes were as advertised and awesome. THANK YOU Urban-Ebikes!!!
I received my e-Azteca electric trike a few days ago and absolutely enjoy it. This is the second trike we have purchased from Urban-ebikes. The stability gives us confidence to go bike riding and the battery assist makes it so easy to get around hilly areas.
My son loves this BIKE. It is AWESOME. I ordered it on Monday and received it on Friday, just in time for my son's birthday. We took it on the path this weekend and everyone commented on how COOL it was. The seller didn't waste any time shipping it out. I received it faster than I expected...I Love that kind of service. Thank you for the great service and the super cool bike.
I have owned this e-bike for 3 months, and it has completely changed my life. I could barely walk or get good aerobic exercise because I had varicose veins in both legs, and I became very unfit. With this TROXUS Lynx e-bike, I can ride more than 10 km in one go, which is an acceptable intensity for my body. I sweat slightly at the end of each ride, I got a great workout, and I'm thankful for it!
Everyone tells me that this bike has the biggest tires that they have ever seen on a bike . I'm blown away with how much fun it is to ride this fat tire creation! I take it to the beach and ride in sand n dirt. handles extremely well, and no need for shocks.
Since I received it, I’ve been out biking for 3 straight weekends. This after not riding for over 30 years. I live in the mountains and the Troxus is just what I need to get me out again. In September, it will be my main transportation while I hunt in SC. Thanks for a great bike!
This is my first electric bike and I am totally impressed. I have a sore knee and so sometimes I need my bike to do some of the work when that leg gets tired. This bike is fast, fun and easy to unpack and get on the road with.
Explorer step over fat tire electric bike. I was looking for a bike that would allow me to sit easily, I wanted to exercise and take it to work but also feel safe. I came cross the TROXUS Explorer and it checked all my needs, when it arrived it was easy to assemble and easy to ride. I get a lot of compliments from my co-workers. The bike runs smoothly, and I love the speed too.
Had my bike about a month before I really got it out to ride and let me tell you , it was wonderful ! Drove it on vacation, on the boardwalk which was one of my dreams of doing again. It’s been about 15 years since I rode a bike due to back surgery and multiple problems after them. This bike got me back to riding again and made me sooo happy to be back on 2 wheels again ! It was truly more than I had expected !
We bought this bike for my son to go back and forth from school. He loves it. It keeps it's charge for a long time. We charge it like once a week. He's 6'2 about 220 and this bike is comfortable for him. It's so much fun that even my husband wants one now.
It was so easy to set up and get started. My wife and I both now each have a Velowave. Got her the Rover and I have the Ranger. She Got on it and loved every second of it. Smooth ride and so fast! The step through and it's so comfortable and love the fat tire feel. We can't wait to go around town showing off the coolest things on 2 wheels! So happy we decided to get them!
I did a lot of research into which fat tire eBike would be the best value for what I was looking for. I wanted to shorten the time it took to ride to work and have a more comfortable ride while doing so. With my road bike, it would take on average 55 minutes to travel 15 miles each way. With my new Ranger, I am making the same commute in 30 minutes. This bike moves! Minimal effort pedaling and you cruise easily at 25mph. With any effort in the low gear, I easily ride at 29-31mph. I could not be more happy with my Velowave Ranger! After 150 miles of riding, here is my review to this point: Saddle is very comfortable with or without bike shorts. Hydraulic brakes work great. Light is sufficient for dawn/ dusk riding but I add another light when I am riding in the dark. Aesthetically, this thing bike is beautiful. I get so many compliments on it and people stop and stare. The motor is very quiet. When I am riding in the grass (which this bike just floats over) there is not tire noise and all you can hear is a faint wind from the motor. I have only used the pedal assist mode which is very responsive. The throttle is ok but not nearly as peppy as the highest setting if pedal assist. The stock controller limits the throttle only to 20mph on the nose but the Velowave does sell an "off road" controller if you wanted to go faster then that without pedaling. I do not have this on my bike but will consider it in the future. For me, I like the pedaling and contributing Watts of my own! Suspension is adjustable and is smooth when taking bumps. So far so AMAZING and I recommend this bike to everyone.
This bike was beautifully packaged, easy to assemble (if you have some experience with bikes) and made with quality parts.
We have been riding the bike for a week now with no issues.
I own other e-bikes and the Prado S is a very good bike. Happy with the purchase.