Ecotric FAT 20 Folding Fat Tire Electric Bike 500W 48V

To allow users to have a better visual experience, we have adopted a Color LCD screen for the first time, with high resolution and excellent saturation. The upgrading shock-absorbing front fork significantly improves the shock absorption effect and greatly enhances comfort. The large-capacity lithium battery of 48V 15AH is rare in the market, which can save you from the worry of insufficient power when you go out. Besides, we added a rear rack to enhance its practicality.

Three Working modes:

• Pedal-Mode The bike is ridden just like a regular bicycle, powered only by the rider
• Pedal-Assist–Mode The onboard computer activates the motor only when the pedals are turning in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or to go faster on flat ground. The rider can control the level of assistance received from the motor by adjustments to the display unit mounted on the handlebars
• Electric–Mode The rider simply twists the throttle to engage the motor and start moving (similar to the operation of a moped). No pedaling is needed when using the bike in this mode, making it great for taking a break without necessarily having to stop traveling

SPECIFICATION

WEIGHT CAPACITY: 200lbs

WEIGHT WITH BATTERY: 63lb

BATTERY: 48V 15AH

MOTOR: Rear Hub 48V 500W

CHARGING TIME: 5-8 Hours

DISPLAY : Ecotric Smart LCD

SENSOR : Speed Sensor 

BATTERY LIFE: 400-600 Cycles

FUNCTIONS: Pedal Assist On-Demand Throttle

FRONT BRAKE: Mechanical Disc 160mm Rotor

REAR BRAKE: Mechanical Disc 160mm Rotor

DERAILLEUR: 7 Speed SHIMANO

FRAME: Aluminum Alloy

TIRES: 20×4.0' Fat Tires 

FENDERS: Included, Front And Rear

BRAKE SYSTEM: Left Brake For Rear/Right Brake For Front

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).

Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.

Ship-back charge:
    a. If the unit purchases under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
    b. If the return is accepted, Ecotric will issue a prepaid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customers will need to pay for this pick-up fee.)

The returned unit must be in like-new condition, including all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 

Returned units are subject to a 20% of inspection and restocking fee from the original price.

The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.

If a customer wants to cancel the order after the shipping label being created, the customer will have to bear the shipping cost.

WARRANTY

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.

Every ECOTRIC electric bicycle on our website comes with a 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.

Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.

Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.

General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
Failure to follow all directions or recommendations listed in the user manual.
Cycling collision, accident or vehicle damage caused by careless parking
Acts in violation of laws
Never registered your ebike
DIY repairs on electronics
Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
If the bicycle is used as rental unit
Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
Overloading beyond recommended capacity .
Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
If vehicle is used in competitions or racing.
If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
Use of other components not approved by the manufacturer.
Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:

Email: service@ecotric.com
Address: Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621