Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Most Bikes are in stock and ready to ship!
Eunorau DEFENDER-S 1500W 48V All Wheel Drive Dual Battery Design Dual Suspension Fat Tire Electric Bike features two 750W hub motors, which can output a nominal 1500W of pure power, and nearly double that during peak demand.
The heavy-duty full-suspension Defender-S frame is handcrafted from 6061 aluminum alloy, giving the bike incredible strength. It is offered in 17" and 19" frame sizes, so even riders as short as 5'-5" can enjoy riding the Defender-S. The frame is available in matte black and grey finishes.
The suspension components on the Defender-S include the RST Guide suspension fork, which offers 75mm of travel and mechanical lockouts; and the DNM A0-42RC rear absorber, which features a dark hard-anodized damper shaft, adjustments for rebound, lockout and high pressure, and delivers up to 190mm of travel. Cables are threaded through the frame for safety and clean design.
The 48V/14Ah battery is integrated into the downtube portion of the frame, with the option for a second battery added on top of the downtube. The battery on the Defender-S is located within the downtube, providing an added level of stealth and aerodynamics to the frame. This battery, which is packed with Samsung cells, can be upgraded to 48V/17Ah. And if you really want to extend the range of your ride, there is an option to buy a second battery with 48V/14Ah or 48V/17Ah specs, which mounts on top of the downtube.
The controller adjusts the draw from each battery automatically based on voltage and demand. The range these batteries are capable of achieving will vary based on a number of significant factors, including terrain, load, and demand.
The Defender-S has 5 levels of pedal assist, allowing you to finely adjust how much power the motor puts out. It also features a thumb throttle, which allows for riding without pedaling.
The Defender-S also features a 9-speed Shimano Alivio derailleur, providing smooth, reliable and fast shifting action, the elimination of unwanted chain movement and an end to ghost shifting.
The Defender-S is a very capable fat tire electric hunting bike, designed especially for natural trails and rugged off-road terrain. You will appreciate the highly responsive speed sensor, that will make slow technical riding feel natural and intuitive. This electric mountain bike is sure to be a favorite of hunters, allowing you to travel great distances to follow game, monitor cameras, and visit remote watering spots.
Battery: 48V/14 Ah+Optional Battery(Dual Battery Design)
Range: 80+Miles (48V/17Ah SAMSUNG+ Second Battery 17Ah)
Hub Motor: 48V750W+750W BAFANG Fat Tire Motor
Total Payload Capacity: 440 lbs
Recommended Rider Heights: 5'3" ~ 6'4"
Maximum Speed: 30MPH
Charger: US standard 2.0 A smart charger
Controller: 48V / 22A * 2
Display: New C3 Colorful Display+F/R Motor Switch
Pedal Assist Intelligent: 0~5 level pedal assist
Box Dimensions: (cm) 170 L x 32.5 W x 85 H
Tires: KENDA Sport Tires 26 x 4.0
Brake lever: Hydraulic disc Brakes Levers with motor cutoff switch
Rear Light: Taillight
Freewheel: SHIMANO ALIVIO 9 speed gear shift system
Brake: EUNORAU Design 180MM Hydraulic Disc Brakes
Throttle: Thumb throttle
Stem: EUNORAU TDS-D507G-8FOV
Crank: 170mm forged alloy
Gearing: Shimano 11-34T
Front Fork: RST GUIDE 75mm Travel
Rear SHOCK: EXA KS582，165L
Pedal: Nylon pedal with reflectors
Bike Frame: Aluminum Alloy 6061 Full Suspension
Front Light: 40 Lux LED light
Saddle: Comfortable Saddle
Sprocket: 44T Aluminum Chain Wheel With Protection
Rims: 26 inch Black Alloy wheels
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We accept a return on products. Customers have the right to apply for return within 7 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the returned address.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.
All the electric bikes from EUNORAU got a free 2 years warranty(electronic parts), we will try our best to make you happy and make the industry going.
EUNORAU Electric Bikes were born through a compassionate response to help others. GM, CEO, and Founder wanted to help more people who don't have a car or who don't want to always sit in the car.
From that humble beginning, EUNORAU has rapidly grown into a premium electric bike company that offers a range of affordable well-equipped bikes to fit a wide variety of riding styles. EUNORAU E-bikes are ideal for all levels of riders and are available in a wide range of designs, colors, styles, and models.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Ok first of all I own bikes, a lot of bikes and I even own a variation of the fabled STEALTH BOMBER which is hella fun but let me just say the EUNORAU DEFENDER S is a down right monster. Sure it’s not cheap but neither are Lamborghinis but you get what you pay for.. For those of you worrying about low end torque, STOP WORRYING bc this bike has more than you’ll probably ever need. The pedal assist works great, minimal delay on and off with a rather accurate sensor setup. The brakes are better than I’ve heard people describing them(maybe Eunorau has addressed that) id say 8.5 out of 10. I just can’t say enough about the power bc going in I thought 750 per wheel should be ok, now I’m thinking it’s a little absurd but delightful as it pulls and pulls and pulls. Did I mention get the extra 17ah battery bc these 750hubs are thirsty and you don’t wanna deprive them of voltage. One thing though the 80mi stated range is well laughable unless you never leave assist level 1 and run 80lbs in your tires to lower friction. But who cares I can live with a realistic 50-60miles real world.. GET THIS BIKE it’s down right delightful. If you don’t get this you’ll regret it when the guy down the street gets his and does donuts around your 350w single motor budget bike..don’t be that guy..
Love it so much! I live in the country and the area is mostly sandy. It does very well going up and down small hills. It's easy to go from manual to powered while you're riding it. I just can't say enough about it. It is just fun! Get one!
I love my new cargo bike. I have a hill to climb as soon as I start to ride and its so nice to go up the hill with out exerting myself. I get lots of compliments when I'm on my bike, it is definitely an eye catcher.
I have ever had making a purchase. Bike was shipped QUICKLY and arrived in perfect condition. Customer service was first class and super friendly. Bikes were as advertised and awesome. THANK YOU Urban-Ebikes!!!
I received my e-Azteca electric trike a few days ago and absolutely enjoy it. This is the second trike we have purchased from Urban-ebikes. The stability gives us confidence to go bike riding and the battery assist makes it so easy to get around hilly areas.
My son loves this BIKE. It is AWESOME. I ordered it on Monday and received it on Friday, just in time for my son's birthday. We took it on the path this weekend and everyone commented on how COOL it was. The seller didn't waste any time shipping it out. I received it faster than I expected...I Love that kind of service. Thank you for the great service and the super cool bike.
I have owned this e-bike for 3 months, and it has completely changed my life. I could barely walk or get good aerobic exercise because I had varicose veins in both legs, and I became very unfit. With this TROXUS Lynx e-bike, I can ride more than 10 km in one go, which is an acceptable intensity for my body. I sweat slightly at the end of each ride, I got a great workout, and I'm thankful for it!
Everyone tells me that this bike has the biggest tires that they have ever seen on a bike . I'm blown away with how much fun it is to ride this fat tire creation! I take it to the beach and ride in sand n dirt. handles extremely well, and no need for shocks.
Since I received it, I’ve been out biking for 3 straight weekends. This after not riding for over 30 years. I live in the mountains and the Troxus is just what I need to get me out again. In September, it will be my main transportation while I hunt in SC. Thanks for a great bike!
This is my first electric bike and I am totally impressed. I have a sore knee and so sometimes I need my bike to do some of the work when that leg gets tired. This bike is fast, fun and easy to unpack and get on the road with.
Explorer step over fat tire electric bike. I was looking for a bike that would allow me to sit easily, I wanted to exercise and take it to work but also feel safe. I came cross the TROXUS Explorer and it checked all my needs, when it arrived it was easy to assemble and easy to ride. I get a lot of compliments from my co-workers. The bike runs smoothly, and I love the speed too.
Had my bike about a month before I really got it out to ride and let me tell you , it was wonderful ! Drove it on vacation, on the boardwalk which was one of my dreams of doing again. It’s been about 15 years since I rode a bike due to back surgery and multiple problems after them. This bike got me back to riding again and made me sooo happy to be back on 2 wheels again ! It was truly more than I had expected !
We bought this bike for my son to go back and forth from school. He loves it. It keeps it's charge for a long time. We charge it like once a week. He's 6'2 about 220 and this bike is comfortable for him. It's so much fun that even my husband wants one now.
It was so easy to set up and get started. My wife and I both now each have a Velowave. Got her the Rover and I have the Ranger. She Got on it and loved every second of it. Smooth ride and so fast! The step through and it's so comfortable and love the fat tire feel. We can't wait to go around town showing off the coolest things on 2 wheels! So happy we decided to get them!
I did a lot of research into which fat tire eBike would be the best value for what I was looking for. I wanted to shorten the time it took to ride to work and have a more comfortable ride while doing so. With my road bike, it would take on average 55 minutes to travel 15 miles each way. With my new Ranger, I am making the same commute in 30 minutes. This bike moves! Minimal effort pedaling and you cruise easily at 25mph. With any effort in the low gear, I easily ride at 29-31mph. I could not be more happy with my Velowave Ranger! After 150 miles of riding, here is my review to this point: Saddle is very comfortable with or without bike shorts. Hydraulic brakes work great. Light is sufficient for dawn/ dusk riding but I add another light when I am riding in the dark. Aesthetically, this thing bike is beautiful. I get so many compliments on it and people stop and stare. The motor is very quiet. When I am riding in the grass (which this bike just floats over) there is not tire noise and all you can hear is a faint wind from the motor. I have only used the pedal assist mode which is very responsive. The throttle is ok but not nearly as peppy as the highest setting if pedal assist. The stock controller limits the throttle only to 20mph on the nose but the Velowave does sell an "off road" controller if you wanted to go faster then that without pedaling. I do not have this on my bike but will consider it in the future. For me, I like the pedaling and contributing Watts of my own! Suspension is adjustable and is smooth when taking bumps. So far so AMAZING and I recommend this bike to everyone.
This bike was beautifully packaged, easy to assemble (if you have some experience with bikes) and made with quality parts.
We have been riding the bike for a week now with no issues.
I own other e-bikes and the Prado S is a very good bike. Happy with the purchase.