Eunorau E-FAT-STEP Folding Step-Thru Fat Tire Electric Bike 500W 48V

E-FAT-STEP 500W 48V Foldable Step Thru Fat Tire Electric Bike packs quite the punch when you're ready for action and adventure. This foldable ebike can easily be folded to make transporting and storing the bike a breeze.

The power, reliability and convenience make the EUNORAU Step-Thru a truly unique riding option to any adventure.

FEATURES

500W Rear-Mounted Motor

A fat hub motor in the Rear wheel can crank out a continuous 500 watts of power with the ability to ratchet things up to over 750 peak watts of power for hill climbs and quicker acceleration. This motor has 80 Newton meters of torque.

12.5Ah High Capacity Battery

Running on a 48-volt system, as well as a 12.5Ah battery, this bike can reach up to an estimated max of 40 miles (64 km) with pedal assist. The locking removable battery located beneath the bike’s saddle, not only keeps the center of gravity low and overall weight well-balanced, but makes it convenient and easy to charge.

Integrated Headlight

Powered using the main battery pack and controlled by the display. Efficient electric lights ensure your riding safety at night, never having to worry about charging or replacing batteries at the end of a long day.

Super Bright Tail Light

Super bright tail light visible to motorists over 1500 feet away, brings your safety on the dark night.

160 MM Disc Brake

These brakes are sensitive, but provide efficient and ample force when braking. When riding in harsh conditions; they are swift, and can be relied upon to ensure your safety.

Chain Wheel with Cover

The aluminum bash guard on this model helps protect the chain ring teeth from strikes, while also keeping the chain locked firmly into place.

Foldable Frame

Having a folding feature on the main frame tube and telescoping stem, the trike is able to fold, and be stored away.

Compact Yet Clear Display

Compact yet clear backlight display makes your eyes get all information immediately, like battery capacity, time, pedal assist level, speed, range. Simple is always great.

Comfortable Saddle

Every fancy-memory of riding should have one comfortable saddle, Must-have makes your long-trip riding with less fatigue, more enjoyment

SPECIFICATION

Battery: 48V/12.5Ah

Range: 40-50 Miles

Motor: 48V/500W Brushless DC hub motor HIGH TORQUE installed in rear wheel

Total Payload Capacity: 330 lbs

Recommended Rider Heights: 5'6" ~ 6'1"

Maximum Speed: 20MPH

Charger: US standard 2.0 A smart charger

Controller: 48V / 20A

Display: K-LCD5 Panel

Weight: 63.6 lbs

Pedal Assist Intelligent: 0~5 level pedal assist

Box Dimensions: (cm) 98 L x 48 W x 72 H

COMPONENTS

Tires: CST Tires 20 x 4.0

Brake lever: Promax Mechanical Disc Lever with motor cutoff switch

Rear Light: Taillight

Freewheel: Shimano 7 speed gear shift system

Brake: Promax 160 MM Disc Brake

Throttle: Thumb Throttle

Crank: 170mm forged Aluminum Alloy

Gearing: 7 Speed 1x7 Shimano Altus Rear Derailleur

Frame Material: Aluminum Alloy

Stem: Telescoping Height, 260mm Base with 140mm Extension, 10mm Spacer, 25.4mm Clamp Diameter

Pedal: High-Quality Folding Nylon Pedals

Front Light: LED Light

Saddle: Comfortable Saddle

Tool: Included

Sprocket: 48T chain-wheel crank

Rims: 20inch Black Alloy 

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

We accept a return on products. Customers have the right to apply for return within 7 days after the receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@eunorau-ebike.com.
Please contact our Customer service at info@eunorau-ebike.com to get the returned address.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.

WARRANTY

All the electric bikes from EUNORAU got a 2 years warranty, we will try our best to make you happy and make the industry going.

Eunorau Bikes, a Nevada corporation (“Eunorau”), offers this Limited Warranty (“Warranty”) for the Eunorau electric bicycles ("Product“) that are bought in the U.S. or Canada on or after August 1st, 2023. Any bike bought and registered before this period is still subject to the original limited warranty.

 Eunorau requires you to register your Product right after the purchase. This will ensure your after-sale claims to process faster and more accurately.

 Eunorau's 24-Month Warranty only covers manufacturing defects and does not include usual wear & tear and labor cost.

Eunorau complimentary continues to support the Product after the Warranty as a manufacturer courtesy and may only ask for shipping costs and send replacement parts for free. Eunorau reserves the right to change this term without any confirmation from the customer.

Warranty Requirements:

1. Proof of purchase
2. For retail purchaser, receipt or similar document with the date of purchase and the Product name
3. For Eunorau official website purchaser, order ID and information check. For other website, more information might be required
4. Product Registration right after the purchase at Product Registration (eunorau-ebike.com)
5. E-bike check-up by a Eunorau specialist or dealer after the first year of use
6. You are the original purchaser, Warranty does not transfer to another owner

Eunorau 24-Month Warranty Policy

Uncovered Items 

Original Eunorau parts & components are covered by a 24-month Warranty.

This Limited Warranty does not cover:

Ordinary wear and tear are not the result of defects in workmanship or materials. Wear and tear can be assessed by an authorized Eunorau dealer. Parts not typically covered include but are not limited to:

Brake Pads

Rotors

Spokes

Handlebar Grips

Shifter

Brake cables

Casings

Tires/Tubes

Chains

Chain Rings

Cassettes

Transmission gears

Parts are compromised due to corrosion due to the elements (moisture, heat, etc).

Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

Labor charges for part replacement or changeover

Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress

Scratches, dents and cosmetic damage not caused by Eunorau

The product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible

Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Eunorau

Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions (YouTube Video) & Manual

Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source

Using a battery charger that is not intended or compatible for use with the Eunorau battery

Using a battery charger improperly

If any of the seals on the battery are broken or show evidence of tampering

If the battery has been used in equipment other than the bike for which it is specified

Any free gift or accessories that came with the purchase of the product

Shipping damage

All shipments require the person to be present and sign off on the package during delivery, any damage you may find before can be used as a reason to decline the package.

Damage to a Product during shipping is not covered by this Warranty. Notwithstanding such limitations, if you find problems right after delivery, notify Eunorau immediately with pictures and/or a video of the product and damaged parts.

Do not use the product and keep everything from the original packaging and reach our after-sale team for further assistance.

10 Year Limited Frame Warranty

Eunorau electric bicycle frames are covered by a 10-Year replacement/repair Warranty for the original purchaser.

This Warranty includes a replacement/repair frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized Eunorau dealer.

Eunorau reserves the right to use scratch and dent stock when replacing a frame under this Warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Eunorau

Frame issues that are excluded from this Warranty include but are not limited to:

Corrosion

Paint fade, scratches, impact marks

Impact damage

Non-reversible modification (drilling/welding)

Chain guard mount to the frame if applicable

Any suspension parts

Disclaimer

THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF EUNORAU’S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT WILL EUNORAU BE LIABLE FOR DAMAGES OVER THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT, EVEN IF EUNORAU HAD REASON TO BELIEVE SUCH DAMAGES WERE POSSIBLE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

EUNORAU MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE, OR SUITABILITY OF ANY THIRD-PARTY EQUIPMENT OR SOFTWARE USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH EQUIPMENT WITH THE PRODUCT. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE, AND SUITABILITY OF ANY SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY EQUIPMENT AND SOFTWARE.

Nothing in the Assembly Instructions (YouTube Video) & Manual or Product information, instructions, or advertisements is intended to create or be construed as an express Warranty of any kind concerning any Product. No agent, employee, dealer, representative, or reseller is authorized to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations, or otherwise, on behalf of EUNORAU regarding the Products or this Limited Warranty.

This Limited Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

What is the procedure for resolving disputes?

ALL DISPUTES WITH EUNORAU ARISING IN ANY WAY FROM THIS LIMITED WARRANTY OR THE SALE, VALUE, CONDITION, OR PERFORMANCE OF THE PRODUCTS MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, WITH THE SOLE EXCEPTION THAT NOTHING IN THIS PROVISION WILL PROHIBIT ANY SUCH DISPUTE FROM BEING RESOLVED AS AN INDIVIDUAL CLAIM IN A SMALL CLAIMS COURT. Any such dispute, whether arbitrated or brought in small claims court, will not be combined or consolidated with a dispute involving any other person’s or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the express intent of the parties that any disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief or to determine or order that the dispute should proceed as a class or collective action, whether in arbitration or any other forum or venue. The arbitration will be conducted before a single arbitrator, whose award must not exceed, in form or amount, the relief allowed by the applicable law. The arbitration will be conducted according to the American Arbitration Association (“AAA”) rules and procedures applicable to consumer disputes (which currently may be found at www.adr.org) or, if AAA consumer dispute rules and procedures cannot, for whatever reason, be applied, then according to JAMS consumer arbitration rules and procedures or other arbitration rules and procedures appropriate for use in consumer disputes. This arbitration provision is entered under the Federal Arbitration Act, and the substantive laws of the State of Nevada, without reference to its choice of laws principles, will otherwise govern the interpretation of the Limited Warranty and all disputes that are subject to this arbitration provision. The arbitrator will decide all issues of interpretation and application of this arbitration provision and the Limited Warranty. Judgment may be entered on the arbitrator’s final award in any court of competent jurisdiction.

This arbitration provision also applies to claims against EUNORAU’S employees, representatives, and affiliates if any such claim arises from a Product’s sale, value, condition, or performance.

The original purchaser may opt out of this dispute resolution procedure by, no later than thirty (30) calendar days from the date of the original purchaser’s purchase of the Product, (1) sending a notice by e-mail to info@eunorau-ebike.com, with the subject line: “Arbitration Opt Out.” The opt-out email must include (a) the original purchaser’s name and address; (b) the date on which the Product was purchased; (c) the Product model name or model number; and (d) the Product serial number (the Product serial number can be found (i) on the Product box; (ii) for Bikes, on the Bike stamped into the bottom of the frame below the bottom bracket; (iii) for Batteries, on a label on the Battery imprinted below a barcode on a metallic sticker; and/or (iv) for Batteries, engraved onto the metal Battery case) and providing the same information. This is the only form of notice that will be effective to opt out of this dispute resolution procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any way.

Severability.

If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Limited Warranty.

EUNORAU E-MOBILITY USA CORP

3111 S Valley View Blvd, Las Vegas, NV 89102

info@eunorau-ebike.com