Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
There is a 250w front-geared motor, and a 350w rear-geared motor. In many states, it is legally classified as an electric bicycle, as the vehicle doesn’t exceed a total of 750w of power.
The system is operated by a single battery that locks into position, a single controller, and a single set of controls that are at the front. To operate the system is simple: on the right side of the handlebars is a red rocker switch where you get to choose which motors to operate. The throttle and pedal assist function like any other - driving the wheels depending on the position of the rocker switch. With the switch positioned in the middle - both motors will be functioning. When turned to the left, only the front motor will be switched on, and when turned right—the rear motor.
250W Front-Mounted Motor
A hub motor in the front wheel can crank out a continuous 250W watts of power with the ability to ratchet things up to over 350 peak watts of power for hill climbs and quicker acceleration. This motor has 45 Newton meters of torque.
350W Rear-Mounted Motor
A hub motor in the rear wheel can crank out a continuous 350W watts of power with the ability to ratchet things up to over 500 peak watts of power for hill climbs and quicker acceleration. This motor has 60 Newton meters of torque.
Removable Lithium-Ion Battery
This removable battery system is a game changer that offers unmatched convenience when re-charging. With a simple twist of a key, you can take out the battery and put it to charge.
Motor Selector Switch
Turn the switch to the left to get the front motor to start; turn it to the right to get the rear motor going. When the switch is in the middle, you’ll hear the monster dual motors roar!
The LCD display has a dark background and bright numeric and is easy to read even in direct sunlight. With waterproof connectors, it displays battery life, speed and distance, and has push mode - a feature to use in the circumstance of pushing the bike uphill.
Rack and Fenders
These fenders come in great use. They will keep your bike clean, come with an integrated taillight, and if you ever need to carry some extra gear, don’t worry— just strap on the rear rack and make your way!
6V-60V LED Headlight
Light the path with the front light powered by the bike's battery. It can be turned on/off on the handlebar control pad. The headlight is bright enough to make night driving much safer and more enjoyable.
Chain Wheel With Cover
The aluminum bash guard on this model helps protect the chain ring teeth from strikes, while also keeping the chain locked ﬁrmly into place.
Shimano 7 Speed Gear Shift System
With this Shimano 7 speed freewheel, there is a larger cog for up-hill riding and a smaller cog for high-speed riding. Speed can be easily adjusted with the pedal-assist system.
FAT-AWD comes in three options, BLUE 24" Wheels, BLACK 26" and CAMO 26" Wheels!
Included rear rack has rails for both tall and short panniers, as well as a wide platform for trunk bags. The matte metal frame of the rear-rack also matches the fenders and frame of the bicycle itself, a really nice touch.
Color-matched metal fenders are great; as they won’t bend and rub as easily as plastic fenders. Also includes metal mounting rods for front and rear.
Range: 35+Miles With A single Wheel
Motor: 48V/250W+350W Geared hub motor
Total Payload Capacity: 380 lbs
Recommended Rider Heights: 5'3" ~ 6'1"
Maximum Speed: 20MPH
Charger: US standard 2.0 A smart charger
Controller: 48V / 15A * 2
Display: BAFANG C961 display
Pedal Assist Intelligent: 0~5 level pedal assist
Box Dimensions: (cm) 173 L x 30 W x 82 H
Tires: Kenda Krusade Sport Tires 26 x 4.0
Brake lever: Promax Disc Brakes Lever with motor cutoff switch
Rear Light: Taillight
Freewheel: Shimano 7 speed gear shift system
Brake: Promax 160MM Disc Brakes
Throttle: Thumb Throttle
Crank: 170mm forged alloy
Gearing: Shimano 14-28T
Handlebar: Mid-Rise, Aluminum Alloy, 650mm Length
Frame Material: Aluminum Alloy 26*17.5inch
Stem: Aluminum Alloy Promax MA-400
Pedal: Wellgo Aluminum Alloy Platform with Reflectors
Front Light: Integrated LED light
Saddle: Velo Plush
Sprocket: 46T chain-wheel crank
Rims: 26 inch Black Alloy
Seat Post: Promax, Aluminum Alloy
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We accept a return on products. Customers have the right to apply for return within 7 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the returned address.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.
All the electric bikes from EUNORAU got a free 2 years warranty(electronic parts), we will try our best to make you happy and make the industry going.
EUNORAU Electric Bikes were born through a compassionate response to help others. GM, CEO, and Founder wanted to help more people who don't have a car or who don't want to always sit in the car.
From that humble beginning, EUNORAU has rapidly grown into a premium electric bike company that offers a range of affordable well-equipped bikes to fit a wide variety of riding styles. EUNORAU E-bikes are ideal for all levels of riders and are available in a wide range of designs, colors, styles, and models.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
We bought two FAT AWD bikes to use primarily while camping, so we thought. Purchased over the internet so I was a little skeptical but Urban-Ebikes delivered. 2 months later. Easy to put together with no problems at all. Replaced the racing seats with old fat guy seats - totally comfortable. Being in our late 50's my wife was not too hip on riding a bike anymore let alone a fat tire mountain bike until she started to peddle and the bike took off. Her smile is ear to ear every time we ride. She absolutely loves the bike. We have ridden them across dry lake beds, horse trails, bike trails, forest service dirt roads, snow covered roads, 8" of fresh powder (what a hoot) and the paved roads in our neighborhood. The absolute best way to run our wild and crazy 3 year old chocolate lab. We bought a bike rack and take rides all over the mountains of CO. We live on five acres in the foothills west of Denver and these bikes simple rock. Everyone comments on them. Our friends love them too and are talking about getting themselves one. They are heavy bikes so be prepared. They are bomb-proof! Almost - a year in and my 8 speed freewheel sprocket broke. Warranty had just expired. I was able to MacGyver it with zip ties and make it back to the truck. Easy repair. 15 minutes and a $30 part - readily available on Amazon. Had to adjust the disc breaks multiple times. Keep up on that. Stopping is good.
What a machine, takes on the Canadian winter like nothing. Some complain how a single motor on this bike are a little too slow but I enjoy them as it gives you more options for throttle response as both motors are quite snappy and you don't always want that. Shipping was a little long but well worth the wait! Customer service is also awesome to work with!
This is my second e-bike. My first was a Bosch pedal assist bike and it cost $4,000. I fell in love and a few years later the battery died and it was eventually stolen. Thank God I insured it for replacement value. Call you insurance agent and insure you bike. They are in demand. Lock it up everywhere you go.
So I bought the Eunorau 2 wheel drive e-bike. I've never bought a purchase this big sight unseen so I was nervous. It took about a month to get it and it came in a big box. Assembly was easy and took about an hour.
I love showing it off because everyone is interested in e-bikes. This bike has two motors, very rare. Activate the front, back or both. As far as I can tell the only difference is how fast you get to top speed. No pedaling necessary but it will help you go faster and home if the battery dies. Obviously, if you take it in snow or off road you will want both motors. Normally, I only use the front motor.
Things to note. This is a BIG bike. The motors move it fine so you don't notice. It is ALL BLACK with very little graphics. Looks like a stealth bomber. The rear brake light is aftermarket. I bought a new foam seat with a tail light and it's perfect. I have no idea how to pronounce or spell the name.
You will not regret your purchase. You will want to find reasons to go for a bike ride. That's where I'm gong now!
I just brought home my lovely bike. So happy with it. I hadn’t ridden a bike since I was a teenager and I’m now in my mid fifties. I thought it’s now or never. Apparently you don’t forget how to ride a bike, but in fact you can lose confidence. I rode it home in the dusk and found it a comfortable ride. Battery on pedal assist mode even up hill. Battery support for hills is really great. If the hill is a bit steep just use a bit more battery support. On the flat or shallow hill just cycle or use throttle, and use pedal assist mode if you need it. I’m very happy with the bike!
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!