Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
The EUNORAU FAT-HD is one of the more powerful production eBikes on the market today.
Built entirely around the Bafang BBSHD 1000w motor. On the features list we have the two height pannier rack has a wide plate and the spring tensioned arms for holding small, pliable items, and the metal fenders are a great plus.
Metal fenders stay in place much better, especially when encountering loose and packed terrain such as mud. The strong 13 ga spokes are well fitted for the size and torque of the system, and the wheel punch-outs make for a great look on the bike overall.
And it is equipped with fat tires, front suspension and a hefty battery to help it power through the mud, snow, sand and pretty much anything else you can throw at it.
Who is it for — Trail riders and commuters who need power, speed and range at a reasonable price
The Eunorau Fat-HD electric bike feels like a good choice for those riders who like to set out on long, hilly trails or just need a competent vehicle for commuting.
The Fat-HD does a great job at tackling huge hills and the powerful 1000 watt motor with 160 Newton meters of torque makes short work of just about everything you throw at it. But the included fenders and rear rack also means that the bike would work well for commuters who need to store extra gear.
The optional 21 ah battery is also a nice touch, and we also appreciate the hydraulic disc brakes, torque sensor and front suspension.
Overall, the Fat-HD is a pretty good deal considering what is being offered, and feels competitively priced. If you need an electric bike that can pretty much do it all, the Fat-HD fits the bill.
Bafang M615 BBSHD Mid-Drive System
The Bafang M615 system features the G320 electric motor with over 1500 watts of peak power, 160 Nm of torque and cadence-sensing assist. This allows you to span cities, climb hills, and explore all the places you want to go with ease.
Removable Lithium-Ion Battery
This removable battery system is a game changer that offers unmatched convenience when re-charging. With a simple twist of a key, you can take out the battery and put it to charge.
Absorbing a lot of jarring bumps and shocks on rugged routes, the RST fork helps maintain your energy, helping you focus on riding better and faster.
180MM Hydraulic Disc Brakes
These brakes are sensitive, but provide efficient and ample force when braking. When riding in harsh conditions; they are swift, and can be relied upon to ensure your safety.
Shimano 7 Speed Gear Shift System
With this 7 speed shifter, there is a larger cog for up-hill riding and a smaller cog for high-speed riding. Speed can be easily adjusted with the pedal-assist system.
Chain Wheel With Cover
The aluminum bash guard on this model helps protect the chain ring teeth from strikes, while also keeping the chain locked ﬁrmly into place.
This LCD display delivers necessary information for riders: battery life, riding speed, milage, pedal assist level ect. With waterproof connectors, the display is an important tool that defines a great electric bike – keeping track of essential factors that are valuable to know when cycling.
6V-60V LED Headlight
Light the path with the front light powered by the bike's battery. It can be turned on/off on the handlebar control pad.The headlight is bright enough to make night driving much safer and more enjoyable.
Rack and Fenders
These fenders come in great use. They will keep your bike clean, come with an integrated taillight, and if you ever need to carry some extra gear, don’t worry— just strap on the rear rack and make your way!
Range: 40 Miles
Motor: 48V1000W BAFANG brushless mid motor installed in mid frame
Total Payload Capacity: 440 lbs
Recommended Rider Heights: 5'7" ~ 6'4"
Maximum Speed: 28MPH
Charger: US standard 2.0 A smart charger
Controller: 48V / 30A
Display: 500C LCD Display
Pedal Assist Intelligent: 0~5 level pedal assist
Box Dimensions: (cm) 156 L x 34.5 W x 85 H
Tires: Kenda Krusade Sport Tires 26 x 4.0
Brake lever: PROMAX Made Hydraulic disc Brakes with motor cutoff switch
Rear Light: Taillight
Freewheel: Shimano Derailleur 7 speed gear shift system
Brake: EUNORAU Design 160MM Hydraulic Disc Brakes
Throttle: Thumb throttle
Gear sensor: Bafang BBSHD Gear Sensor
Crank: 170mm forged alloy
Gearing: Shimano 12-28T
Front Fork: RST GUIDE 100mm Travel
Frame Material: 6061 Aluminum Alloy
Pedal: Aluminum Alloy pedal with reflectors
Grips: Rubberized Slant waffle pattern, friction mounted
Front Light: LED light
Saddle: Comfortable Saddle
Sprocket: 46T EUNORAU chain-wheel With Protection
Rims: 26 inch Black Alloy wheels
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We accept a return on products. Customers have the right to apply for return within 7 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the returned address.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.
All the electric bikes from EUNORAU got a free 2 years warranty(electronic parts), we will try our best to make you happy and make the industry going.
EUNORAU Electric Bikes were born through a compassionate response to help others. GM, CEO, and Founder wanted to help more people who don't have a car or who don't want to always sit in the car.
From that humble beginning, EUNORAU has rapidly grown into a premium electric bike company that offers a range of affordable well-equipped bikes to fit a wide variety of riding styles. EUNORAU E-bikes are ideal for all levels of riders and are available in a wide range of designs, colors, styles, and models.
We offer Fast and Free Shipping all over the country.
We have a customer-friendly Return Policy because we know it doesn't always work out.
We have the best Warranty policies in case something goes wrong - we got your back!
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
We are dedicated to offer the best deal to our customers, therefore we will Price Match if you find a better price somewhere else.
We don't charge Sales Tax except for NY state.
We offer Interest-Free Financing or Payment-Splitting by Klarna.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I recently purchased the FAT HD. The bike was easy to put together, it took me about 1hr. The bike is very powerful (it will go 16 mph in pas level 1in 5th gear). The top speed that I went on the bike is 26mph but it will go much faster. In PAS level 5 this think can climb almost any reasonable hill whether you pedal or not. The display is easy to use and read. The brakes will stop on a dime. The shifting is very smooth. Overall I think it is a great value for the money.
I just brought home my lovely bike. So happy with it. I hadn’t ridden a bike since I was a teenager and I’m now in my mid fifties. I thought it’s now or never. Apparently you don’t forget how to ride a bike, but in fact you can lose confidence. I rode it home in the dusk and found it a comfortable ride. Battery on pedal assist mode even up hill. Battery support for hills is really great. If the hill is a bit steep just use a bit more battery support.On the flat or shallow hill just cycle or use throttle, and use pedal assist mode if you need it. I’m very happy with the bike!
I spent a lot of time searching for my new bike. A fat tire, mid motor, fenders, rack, and off road capabilities. This bike has all of those features and great customer service. I had a couple of questions prior to ordering and got responses quickly. The bike shipped as promised and is easy to assemble. Programming the LCD display is straight forward. Lots of fun to ride, and plenty of power. Great value!
I’m really keen to use my bike to its full potential lol. I’ve been riding it about with just my leg power and having lots of conversations with people about it.
People want to ask me about it everywhere I go. I do love it. It makes me happy when I get home from work and ride it about in the current heatwave we are having here in the UK.
It's excellent on trails , backwoods and deep sand. The components are all entry-level.
Due to the very powerful mid drive, there is substantially more wear and tear on the drive train. Also , be prepared to adjust and replace brake pads because the bike is pretty heavy due to the exceptionally-welded, heavy-duty frame.
You can get a good 50 miles out of a charge if your riding moderately strong and it'll do 30 mph using the throttle only on a flat surface.
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!
I bought a mule during the fall and rode it at our 200 acre farm. My wife took it for a spin just once and decided she wanted one for herself. We are going to use them for hunting season in PA. Currently she rides on the DL trails while I ride my gravel bike. She has found a new love for biking. ( her knees are shot so the e-Bike opens up a whole new world). Plus we now ride together again. The larger battery is a must for over 25 mile rides. Great fun! Love mine too! Service is superior!
Well it’s Awesome to see an All Terrain Rock Hopper Type E-Bike for us Portly Ground Pounders! To see a Neon Flash (or in this case DEER) roll by on the Mountainous Trails whipping thru those woods while taking the trails with ease will be jaw dropping and awe inspiring. I hope someday this will be mine, yet for now I can only watch, scheme and dream about the possibilities of riding that DEER into Glory!
I work door dash in San Francisco. It goes up any hill and there's some steep ones here. It didn't go up the worse ones but it went straight up Powell street were trolly go and that's pretty steep. Most ebikes can't do it. I was screaming I love this bike out loud. Thanx making my job way easier