Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
19" Frame out of stock - ETA end of July!
17" Frame in stock!
EUNORAU FAT-HS 1000W 48V All Terrain Full Suspension Fat Tire Electric Mountain Bike, has a very functional and very sweet dual-battery design with a huge max range of nearly 85 miles.
This fat tire mud machine is also incredibly fast and is overall just a really cool bike.
The FAT-HS has two frame sizes and two colors — 17” matte black with orange accents and 19” matte black with green accents.
The FAT-HS has a Bafang mid-drive motor with 1000 nominal watts of power and 160 Newton meters of torque, for a max speed of 35 mph.
This motor feels every bit as powerful as it sounds, and because it’s a mid-drive it’s also able to utilize the gearing of the bike for either extra torque or extra speed, depending on what gear you’re in. It’s something you absolutely want if you plan on tackling extremely steep hills, deep mud, snow or sand.
To power up this motor is a 48 volt, 14 amp hour battery with Samsung cells and a max estimated range of nearly 35 miles under perfect conditions.
FAT-HS coolest feature is ability to put on a second battery, which attaches to the bosses on the downtube. This second battery comes in a 14 amp hour and 17 amp hour version, and combined with the primary battery can extend the max range up to nearly 85 miles. This gives you up to 27 amp hours of juice and is ideal for extended treks, heavy loads and muddy trails.
The FAT-HS has a Shimano Deore derailleur with a 9-speed cassette and matching trigger shifters with shift detection. It’s great that Eunorau upgraded the derailleur on the FAT-HS to handle the immense torque being placed on the drivetrain, and the shift detection adds another layer of protection to the components by momentarily cutting power to the motor whenever you shift gears.
The FAT-HS has a RST Guide suspension fork with 75 mm of travel, preload adjust and lockout. It also has a rear spring suspension with preload adjust as well. This allows you to finely tune your suspension to best suit your ride style.
To bring the FAT-HS to a stop we’ve got Eunorau-branded hydraulic disc brakes with 180 mm rotors in the front and rear wheels. These brakes are also equipped with motor inhibitors, which instantly cut power to the motor whenever you hit the brake levers. Basically, they ensure you’re not fighting against the motor when you’re trying to stop.
The FAT-HS has 26” by 4” Kenda Crusade Sport tires with K-Shield Protection, and these tires are great for floating over soggy terrain, especially if you air them down a bit.
There is an integrated headlight on the FAT-HS.
The display on the FAT-HS is bright and adjustable, so big brownie points for that. It also has all the necessary information you might need.
If you are looking for an eMTB that has a powerful motor that can help you up the hills then the Eunorau Fat-HS is the ebike you are looking for.
Battery: 48V/14Ah SAMSUNG+Optional Second Battery (Max17Ah)
Max Range: 80 Miles (48V/17Ah SAMSUNG+ Second Battery 17Ah)
Motor: 48V1000W BAFANG M615 mid motor（Cadence Sensor）
Total Capacity: 440 lbs
Recommended Rider Heights: 5'3" ~ 6'4"
Maximum Speed: 30 MPH
Charger: US standard 2.0 A smart charger
Controller: 48V / 30A
Display: CDC6 LCD Display
Pedal Assist Intelligent: 0~5 level pedal assist
Box Dimensions: (cm) 168 L x 34.5 W x 85 H
Tires: Kenda Krusade Sport Tires 26 x 4.0 with K-Shield Protection
Brake lever: Hydraulic disc Brakes Levers with motor cutoff switch
Freewheel: SHIMANO(Or SUNRACE RDM91) ALIVIO 9 speed gear shift system
Brake: EUNORAU Design 180MM Hydraulic Disc Brakes
Throttle: Thumb throttle
Stem: EUNORAU TDS-D507G-8FOV
Crank: 170mm forged alloy
Gearing: Shimano- 11-34T
Front Fork: RST GUIDE 75mm Travel
Rear SHOCK: KS-388RL,48mm
Pedal: Nylon pedal with reflectors
Bike Frame: Aluminum Alloy 6061 Full Suspension
Front Light: 6-60V LED light
Saddle: Comfortable Saddle
Sprocket: 42T 7075 CNC chain-wheel crank
Rims: 26 inch Black Alloy wheels
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Customers have the right to apply for return within 7 calendar days after the receipt.
To be eligible for a return, customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, or damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.
Customers must initiate return shipment of the merchandise within 7 calendar days after the delivery date, and pay for the shipping cost to the warehouse.
We will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition, we will refuse a refund. If the returned products are in original condition, we will agree to refund the paid amount.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the returned address.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.
All the electric bikes from EUNORAU got a free 2 years warranty(electronic parts), we will try our best to make you happy and make the industry going.
EUNORAU Electric Bikes were born through a compassionate response to help others. GM, CEO, and Founder wanted to help more people who don't have a car or who don't want to always sit in the car.
From that humble beginning, EUNORAU has rapidly grown into a premium electric bike company that offers a range of affordable well-equipped bikes to fit a wide variety of riding styles. EUNORAU E-bikes are ideal for all levels of riders and are available in a wide range of designs, colors, styles, and models.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
FAT-HS is awesome, works great on all terrain and I live in Colorado so I have tried it literally in ALL Terrain including rain and snow. I feel safe on it and comfortable as well. I highly recommend! I will be getting another ebike at some point in the future, and I will go through urban-ebikes again. I can't think of a negative thing to say about this company, and again highly recommend it to strangers, friends and family!
I am very impressed with the new Fat-HS, and give it a 5 star rating. The Ultra mid-drive motor is very powerful and quiet, everything I expected, putting out incredible torque and sustained hill climbing with ease. The sensors work incredibly well, and all of the other components are top notch. Well done.
I’m really digging the FAT-HS and feel this e-mtb would work best for those trips deep into the backwoods, down the wet, muddy trails that are just to extreme for everybody else.
Love my Fat HS and it came in perfect condition! I will buy another bike from UrbanEbikes. Thanks for a great Ebike and service!
So incredibly fun!! Great value. We were very impressed. It’s also really fast!!!
I really like this ebike! It is fast and tough.
Over all I'm satisfied with it's performance. Put a little over 30 miles on it so far. Only issues I've had so far was the tire tubes went flat right away. But not an issue since I had new tubes and tannus armor. I swapped em as they went flat and haven't had any more problems. I'm a big guy at 6 ft 6 in and 265 so the battery doesn't last as long I would like and I've found a hill it won't climb so I'll have to change the chain ring to a lower tooth count for my elk hunts for better hill climbing. All in all it's a good bike and very well built.
We bought two of these bikes and couldn't be more pleased. My wife at 5'4" loves hers. I catch her goofing around and playing Speed Racer on corners. I'm 6'1" and this bike is at it's limit. It's still an easy ride. It's smooth and the controls are easy to use. In 10 minutes the bikes were out of the box and ready to pedal. After the battery charged up it was 100%. This is a great e-bike to run to the store or to the beach. The frame is rugged and a neat design. Plan an extra few minutes for your ride time because people will be asking about your bike. The height adjustment for the handle bar is limited to the bar rotation (no post adjustment). This hasn't been a problem, just an observation. It's still a 5 star product. Customer service is exceptional. Communications were clear and they delivered as promised. This is a reliable team.
We (husband and I) purchased two Jupiter DiscoveryX5 electric folding bikes. We wanted something that we could ride around campgrounds plus also fit in the basement of our motorhome. This little jewel was perfect! We just got back from a big airshow in Oshkosh, WI and rode these all over the campground and everywhere we could. Being senior citizens - 67 and 74 - these allowed us to venture out more and not have to rely on the busses to get us to the venue where everything was taking place. I'm now thinking of places I can ride around my home as I don't want to wait until we travel again to enjoy this awesome bike.