Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
The core of the Specter’s power is the Bafang M620 (G510) motor, which itself is the flagship of Bafang’s lineup. The M620 motor holds a royal flush of specs: mid-drive, 1000w, torque sensor, 160 nm torque, and both throttle and pedal assist.
In layman’s terms, the motor has great balance, power, utility, feels intuitive, and is used in high-powered cargo bikes, mountain bikes, and high-speed bikes alike.
The torque-sensing pedal assist from the motor is a standout feature for climbing use. With a press of the feet, the electric system would deliver power perfectly tailored to the pressure of the pedals.
The predictability and immediacy of the torque sensor delivered the perfect amount of power in most any condition. The match of intuition and technology make this an excellent motor for rough and varied conditions, something that a cadence-based motor simply cannot do.
The 860C display has bright numerics and is easy to read even in direct sunlight. With waterproof connectors, it displays battery life, speed and distance, and has push mode - a feature to use in the circumstance of pushing the bike uphill.
The DNM rear suspension sets the Eunorau SPECTER-S apart from the rest of our lineup, making it the ultimate eBike. Take on any trail with maximum comfort and control.
Removable Lithium-Ion Battery
This removable battery system is a game changer that offers unmatched convenience when re-charging. With a simple twist of a key, you can take out the battery and put it to charge.
The range-extender battery options with dual battery design can expand your eBike's range all the way to 65 miles. Go further, Explore more!
Inverted Front Suspension
Absorbing a lot of jarring bumps and shocks on rugged routes, EUNORAU inverted 140mm travel fork helps maintain your energy, helping you focus on riding better and faster.
Combined with the powerhouse motor is a Sram NX 11 speed derailleur and an 11 to 42 tooth cassette. The Sram NX is at about the top of the enthusiast ladder when it comes to performance.The system interfaced perfectly with the motor, largely due to the shift detection that was combined with the motor.
Chain Wheel with Cover
The double-sided aluminum bash guard on this model helps protect the chain ring teeth from strikes, while also keeping the chain locked ﬁrmly into place. There is also a built-in chain guide to reduce the chances of derailing.
Super Bright Tail Light
2 Modes on each light: You can choose your favorite mode for your riding—Steady and Flashing.Visible to motorists over 1500 feet away.
Hydraulic Disc Brakes
These brakes are sensitive, but provide eﬃcient and ample force when braking. When riding in harsh conditions, they break swiftly and can be relied upon to ensure your safety.
Battery: 48V/14 Ah+Optional Battery(Dual Battery Design)
Range: 65 Miles (48V/17Ah SAMSUNG+ Second Battery 14Ah)
Motor: 48V1000W BAFANG G510/M620 Mid motor with Torque Sensor
Total Payload Capacity: 440 lbs
Recommended Rider Heights: 5'3" ~ 6'4"
Maximum Speed: 30MPH
Charger: US standard 2.0 A smart charger
Controller: 48V / 30A
Display: BAFANG DPC18 Display
Pedal Assist Intelligent: 0~5 level pedal assist
Box Dimensions: (cm) 170 L x 32.5 W x 85 H
Tires: KENDA Sport Tires 26 x 4.0
Brake lever: Hydraulic disc Brakes Levers with motor cutoff switch
Rear Light: Taillight
Freewheel: SRAM NX 1x11 speed gear shift system
Brake: EUNORAU Design 180MM Hydraulic Disc Brakes
Throttle: Thumb throttle
Gear sensor: Bafang G510 Gear Sensor
Crank: 170mm forged alloy
Gearing: SRAM NX 11-42T
Front Fork: EUNORAU inverted 140mm Travel
Rear SHOCK: DNM AO-42RC,190mm
Pedal: Nylon pedal with reflectors
Bike Frame: Aluminum Alloy 6061 Full Suspension
Front Light: LED light
Saddle: Comfortable Saddle
Sprocket: 40T BAFANG chain-wheel With Protection
Rims: 26 inch Black Alloy wheels
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We accept a return on products. Customers have the right to apply for return within 7 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the returned address.
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.
All the electric bikes from EUNORAU got a free 2 years warranty(electronic parts), we will try our best to make you happy and make the industry going.
EUNORAU Electric Bikes were born through a compassionate response to help others. GM, CEO, and Founder wanted to help more people who don't have a car or who don't want to always sit in the car.
From that humble beginning, EUNORAU has rapidly grown into a premium electric bike company that offers a range of affordable well-equipped bikes to fit a wide variety of riding styles. EUNORAU E-bikes are ideal for all levels of riders and are available in a wide range of designs, colors, styles, and models.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Everything is heavy duty. The batteries are heavy duty. The frame is heavy duty. The shocks are heavy duty.
The frame quality is excellent. The welds on this aluminum frame are near perfect.
It's length allows you to descend Hills steeper than you would want to walk.
When it's time to climb back up there is so much torque in low gear you won't need to Pedal if you don't want.
This bike will take some getting used to because there's no way you had a bike like this before.
Extremely tight trails with very little margin for error will take getting used to. But don't be discouraged.
On the trail I've been able to take this bike places I've never taken any other bike.
This bike will climb any Hill you would ever want to climb with a bike and you will be able to do it without pedaling.
It did take 6 months. This was so unusual they gave me the 2023 model which includes a larger battery and a couple of other small upgrades for the price of the original Specter S.
I did break a hub (the ratcheting part of the rear wheel) early on but they apologized and sent me another one.
And now for the price.
You're paying about $4,000 for what I consider an $8,000 bike.
My bike was shipped in an excellent double walled box.
My bike arrived in perfect condition.
I received my Specter S and did an 11 mile ride. My first impressions are good. The bike was comfortable and performed well once I dialed in the rear suspension for a smoother ride. It will cruise along at 30+mph with only the throttle and it hit 45.5mph on a long downhill. I had the 17ah battery installed and there was 51.5v left after the ride with only a moderate amount of pedaling. The headtube angle is pretty relaxed so it's not quite as 'nimble' going slow as some other fat ebikes I've ridden. No issues with the brakes, they were adequate and smooth but I plan to upgrade them to Magura 4 piston brakes and 203mm rotors. Overall I like the bike and it seems sturdy and well built.
I purchased my Spector in June and received it the first of November. It was worth the wait. The bike handles off-road great. I have two 17.5Ah batteries installed, (minor adjustment to fit it on the 19" frame). When used in 1PAS,(power assist). it gives me a range of 79 +/- miles the more power the millage drops. When in PAS 5 the range is about 38+/- miles. If you use just the throttle about 30 miles with dual batteries. The power is outstanding. I pull a trailer and it can exceed 30MPH with no problem, going up hills are a breeze even with the trailer. Having the mid engine motor makes a big difference being able to use the 12 speeds for various terrains. So far I have put on about 200+ miles in the last month of use. Waiting for the 3" tires to see if there is any improvements on the trails or bike path's. So far I have been on trails with Trek ebike's and a few other's and they have to work twice as hard to keep up with the Spector S I have achieved on a flat road a top speed of 37.3 MPH.
The only problem with the bike was when it arrived the rear derailed was bent, (probably in shipping). I took it to a shop and they were able to straighten it quickly and so far everything has worked flawlessly.
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!