Himiway RAMBLER City Commuter Step-thru Electric Bike 500W 48V

Beat the traffic now with Rambler

Simplify and fasten your daily commute

A comfortable mode of transportation

Upgraded Samsung/LG 48V 15Ah Battery

Rambler comes with a 720Wh portable battery with 21% higher density and 21,600 cells, enabling you to enjoy a longer journey up to 55 miles. Its integrated design significantly reduces the risk of short circuits and wetting issues, ensuring a safe and reliable riding experience.

Enhancing Urban Mobility: Rambler's New Tire Design

The new tires have been designed to provide a smooth, comfortable, and efficient ride on urban roads. They feature a larger radius and thinner width, allowing for easier maneuverability and less effort required to pedal.

Hub or Mid-Drive motor Options

Shimano 7/9 Speed Gear Shift System

The Shimano 7/9 speed gear shift system can help extend the range of a single battery charge by up to 15% when used effectively in different riding conditions

Customized Integrated Brake Light

The automatic brake light with Himiway logo will be activated whenever you use the brake, which can prevent rear-end collisions while riding at night

48V 500LM Luminosity Spotlight

The Himiway team has developed a spotlight that is 20% brighter than standard LED lights. Visibility is improved to guarantee your safety while riding at night.

Rear Rack

The brand new rear rack is fully made of aluminum and has undergone heat treatment. compared with the wooden rear rack, it is more solid and durable, and has better moisture resistance.

Thumb Throttle

Compared to the half twist throttle, the thumb throttle allows for better separation when using throttle and brake, allowing for a quicker reaction in crowded city streets to ensure your safety.

Selle Royal Saddle

The Selle Royal Saddle features a comfortable and ergonomic design specially made for pressure relief. Enjoy healthy & happy long-distance riding!

SPECIFICATION

Battery 48V 15Ah LG lithium battery

Range 55 miles

Geared Motor 500w hub motor/mid-drive motor

Total Payload Capacity 330lbs

Recommended Rider Heights 5'2" ~ 6'4"

Charger US standard 3.0 A smart charger

Controller 48V/18A

Display LCD display with USB charging

Weight 61 lbs

Pedal Assist Intelligent 0~5 level pedal assist

Tires 27.5"x2.4" tires

Brake lever Aluminum alloy comfort grip levers with motor cutoff switch

Rear Light Integrated Taillight

Freewheel Shimano 7 speed gear shift for Mechanical Disc Brakes and 9 for others

Brake 180MM Mechanical/Hydraulic Disc Brakes

Chain KMC chain

Stem Zoom-28.6*80*31.8

Crank 170mm forged alloy

Gearing Shimano-14-28T for Mechanical Disc Brakes and 13-32T for others

Front Fork Alloy front suspension fork with lockout and adjustment

Throttle Thumb throttle

Pedal Alloy pedal with reflectors

Bike Frame 6061 Aluminum frame

Front Light 48V LED light

Saddle SR saddle

Seat Post 30.9*300mm

Kickstand Heavy duty aluminum

Spokes 12 Gauge

SHIPPING 

In-stock orders typically ship the next business day, unless otherwise noted on the product page. 

For in-stock orders, we'll provide tracking numbers within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Himiway are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

SHIPPING CHANGES & Order Cancellation

Before shipping

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 8% of the ebike cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: No charge fee.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a re shipping fee.

Replacements and exchanges: If you successfully exchange the item, $20 will be charged as a processing fee. If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a re shipping fee.

RETURNS

REFUND POLICY

PRE-ORDER & ORDER CANCELLATION

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Any ebike order cancellation before shipment will be charged an 8% process fee, and customers can only get a 92% refund of the total order price.

Any ebike order change such as change of address or exchange for items after shipment will be charged $20 as a change fee.

All cancellations need to be done by email to the Himiway service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

MODEL REPLACEMENT

For non-quality issues, no replacement is possible after 15 days of receiving the product.

To be eligible for a replacement, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles.

For the request of model replacement in 15 days of receiving the product, you will be responsible for paying for shipping both ways, which is $300 in total (shipping cost of returning the received model: $150, shipping cost of delivering the new model: $150).  After 15 days, bikes are not allowed to be replaced under any conditions.

EBIKE RETURNS WITHIN THE U.S

Ebikes from Himiway are under FREE returns within 15 days of delivery (only in the U.S). To return an ebike that is not defective or damaged, please contact the customer service team(CST) within 15 days. We do not provide product returns service after 15 days, the same as a refund.

Attention: The shipping cost of returning service will be borne by customers. There are two ways to return the bike:

1. $150 will be charged as the delivery fees and Himiway will provide shipping labels.
2. Ships the ebike back to Himiway's warehouse on one's own.

The mileage on the LCD screen of the ebike must be less than 10 miles, there should be no wear, dirt, scratches, fragrance, or any other signs of use. All items received by the customer must be included in the original packaging and in the same condition because they were sent by Himiway.

Before a return is sent, the customer must have written approval of said return from Himiway. If a customer sends a return without the written consent of Himiway, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

For returns agreed by Himiway, please ship the bike after receiving the notification and shipping label provided by Himiway. Or for the other option, If you decide to ship the bike by yourself, please do send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 days.

For an ebike that has been delivered for more than 15 days or used for more than 10 miles, if there is any problem, we do not accept returns anymore, only repairs and replacements are allowed.

If non-returnable items are returned without authorization from our customer service team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

 NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

Fashionable wear (hats, etc)

All accessories

Special orders

Used items except in EXTREME cases of breakage/malfunction

LATE OR MISSING REFUNDS

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. 

WARRANTY

WARRANTY AND REPLACEMENT POLICY

All Himiway bikes are covered under our 2-year, all-inclusive manufacturer's warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.

As for warranty transfer, the ebike transferee can only benefit from the warranty when both of these conditions are met:

The 2-year package hasn't expired since the initial owner has received it;

The new owner has the initial purchaser’s name and the original order number.

COVERED PRODUCTS

Himiway will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:

Frame

Himiway ebike frames are covered by a replacement warranty for 2 years.

This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. An authorized Himiway service representative will determine if the frame meets the replacement standard.

Himiway reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at Himiway’s discretion.

Frame issues excluded from this warranty include but are not limited to:

Corrosion

Paint fade, scratches, and impact marks

Impact damage

Non-reversible modification (such as drilling or welding)

Chain guard mounted to the frame, if applicable

Batteries

Himiway batteries are covered by a 2-year prorated warranty.

During the first 2 years of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the original purchase date.

After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at a prorated cost will come with a new 2-year warranty based on the prorated purchase date.

No cash reimbursement will be made.

Batteries can be assessed and found defective directly by Himiway only.

This Limited Warranty does not cover:

Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

Defects or damage caused by private modification;

Scratches, dents, and cosmetic damage, unless caused by Himiway;

Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

Ordinary wear and tear;

Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Himiway for the Products;

Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner's Manual;

Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

In addition, with respect to the battery, this Limited Warranty does not cover        defects or damage resulting from following actions or situations:

Charging with a battery charger not intended or appropriate for use with the Battery;

Using a battery charger improperly;

If any of the seals on the battery are broken or show evidence of tampering;

If the Battery has been used in equipment other than the Bike for which it is specified.

Parts & Components

Original Himiway parts and components are covered by a 2-year limited warranty. (If more than 15 days have passed since the date of receipt of the bike, the replacement of parts within the warranty period will require shipping costs.)

This Limited Warranty does not cover:

Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);

Damage or deterioration of the surface finish, appearance, or aesthetics of the product;

The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extend one week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;

Labor charges for part replacement or changeover;

Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;

Scratches, dents, and cosmetic damage not caused by Himiway;

Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;

Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Himiway for the Products;

Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner's Manual;

Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.

Ordinary wear and tear not resulting from defects in workmanship or materials. Wear and tear can be assessed by Himiway. Parts not typically covered include but are not limited to:

• Brake pads
• Rotors
• spokes
• Tires/tubes
• Chains
• Chain rings
• Cassettes
• Crank-set

CLAIMS PROCESS

1. Warranty Claims

All claims to this warranty must be made through Himiway and submitted to customers@himiwaybike.com. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Himiway via customers@himiwaybike.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 2 years of initial purchase will be processed through Himiway.

A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receival by Himiway of the parts that need to be replaced.

Himiway will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Attention: Himiway will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by Himiway without the after-sales team’s authorization.

1. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact customers@himiwaybike.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.