Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
FREE Accessories with purchase $96 Value!
At its core, the Magicycle Cruiser is a powerhouse electric bike. Some of the most prolific E-Bikes on the market utilize a 36v battery, and many others use a 48v system to energize the ride. Magicycle chose a 52v system to add extra power and punch to the experience. Not to be slacking, the battery is also rated for 15ah, which ensures that large power won’t be gobbled up with just a few short trips. With a range of up to 60 miles on one charge, the Magicycle Cruiser is sure to deliver both power and endurance.
The bike includes a full color LCD display, with easy readouts and easy to understand controls. Using the remote switch conveniently located on the left handlebar, the central display can change pedal assist on the fly, and access ride metrics such as trip set, average speed, max speed, and more. Also, the integrated head-light and taillight run off the main battery pack, liberating the rider from the hassle of changing batteries.
Shimano 7 speed gearing, KCM rust resistant chain, alloy front suspension, 180mm mechanical disc brakes, comfort grips and a wide saddle for easy riding. The 18 inch frame size accommodates a wide variety of riders, and still offers a laid back ride with cruiser handlebars that make for a comfortable ride for anyone. The rear mounted kickstand can support the bike’s 75lb weight, even fully loaded with extra cargo.
The Magicycle Cruiser includes all the necessary accessories to get the commuter started on the road instantly upon arrival. The integrated rear rack can house both standard and thin pannier rails, and the full coverage fenders keep the rider out on the road. Combined with the lights, these are standard issue for a commuter bike, but the addition of a bike lock, top tube bag.
We hope this e-bike can help your family and you explore beautiful scenery with a more enjoyable and comfortable riding experience, fulfill your unsatisfied desire for riding inside your heart to ride free, ride fun.
Battery: 52V 15Ah lithium battery
Charger: Short-circuit proof 3.0A fast smart charger
Range: 30-55 miles
Controller: 52V 750W FOC smart controller, Current Range 7-22Ah
Hub Motor: 750W brushless gear motor
Display Color: LCD display with USB charging
Total Payload: Capacity 350lbs
Frame size: 18"
Pedal Assist: Intelligent 7 levels pedal assist with 12 magnet cadence sensor
Tires: 26" x 4" Kenda fat tires
Front Fork: Alloy front suspension fork with lockout and adjustment
Brake Lever: Aluminum alloy comfort grip levers with motor cutoff switch
Throttle:Half twist throttle
Lights: Integrated front and brake lights
Pedals: Wellgo alloy pedals with reflectors
Freewheel: Shimano-14-28T BROWN/BK
Bike Frame: 6061 aluminum frame
Brake: Tektro Aries MD-M300 Mechanical Disc Brakes
Front Light: 6V LED light
Chain: KMC chain
Saddle: Soft and comfortable
Stem: MA-400 SSABK
Seat Post: Diameter 30.8mm length 300mm
Crank: 42T,170mm forged alloy,dual-sided bashguard
Kickstand: Heavy duty aluminum
Gearing: Shimano 7 speed gear shift system
Spokes: 13 Gauge on the front / 12 Gauge on the back
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact us at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Love your Magicycle e-bike or your money back return within 15 days!
We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a full refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition)
Simply contact email@example.com, have your proof of your purchase and the same card that you used when you originally purchased the bike one of our friendly colleagues will then be happy to process the refund for you.Terms & conditions apply.
Terms and conditions
In addition to your consumer rights,and subject to the remainder of this section, if you change your mind and decide to no longer want your Magicycle e-bike that you have purchased, you have the right to return the e-bike within 15 days from the date of purchase,even if the e-bike has been used.
Please note customers will be required to pay the shipping cost if there are no quality issues.
In order to be eligible for a return, your e-bike must be clean and in as new condition. With the exception of minor superficial dirt, bikes that are dirty, scratched or otherwise damaged WILL NOT be accepted for a return. Also the mileage on the display of the e-bike must be less than 10 miles.
You must return the charger, battery key, manuals and any other components such as gifts along with the e-bike and have your online order confirmation in order to be eligible for a return. Magicycle reserves the right to refuse to return or exchange any used e-bike for which you do not have a receipt or order confirmation.
Returns of used e-bikes can only be accepted by shipment.To exercise your right to return an e-bike please have your written confirmation of return from Magicycle.
For returns approved by Magicycle, you will receive Magicycle's written confirmation and shipping label. Please make sure you have both of these before you ship to us.
TO RETURN AN ITEM BY SHIPMENT
Once we have received the e-bike, our after sale service will check if the bike has been used in a proper way, after inspection, if there is no issue, you will get a refund within 2 business days. We will refund you.
Magicycle e-bikes come with a 2-year warranty on electrical and mechanical components such as the battery frame. Gift items are excluded from warranty.
Our optional manufacturer’s warranty is limited to 2 years for electrical and mechanical components from the date of purchase of the e-bike. It is limited to the first purchaser and subject to the prior registration of your Magicycle e-bike on www.magicyclebike.com. The warranty starts once the first purchaser has received their order.
In order to be eligible for a warranty transfer, the transferee must have the original owner’s name, initial order number and the warranty period must not be expired.
Our warranty covers manufacturing defects only and does not cover wear and tear or any type of abuse. If the product has been used in a way that it was not designed then the product can fail and this damage will not be covered. The warranty covers damage incurred during shipment.
Magicycle E-bike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized mechanic.
Magicycle reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Magicycle.
Frame issues that are excluded from this warranty include but are not limited to:
Paint fade, scratches, impact marks
Non-reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Magicycle batteries are covered by a 2 year prorated warranty.
During 2 years of service we will replace the batteries free of charge if there is a manufacturing defect. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.
NOTE: No cash reimbursement will be made. We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse.
Original Magicycle parts & components are covered by a 2-year limited warranty Warranty excludes the shipping cost of replacement parts.
This Limited Warranty does not cover:
Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Magicycle. Parts not typically covered include but are not limited to:
brakes, brake pads, cassette, chains, chain rings, controller, crankset, derailleur, forks, freewheel, handlebar, hardware seat post, kickstand lights, LCD display pedals, motor, reflectors, rims saddle, shifter, spokes, tires/tubes, throttle, wiring harness, wheel hub kickstand. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
Parts compromised due to corrosion due to the elements (moisture, heat, etc).
Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
Labor charges for part replacement or changeover.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by Magicycle.
Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Magicycle with the Products.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse.
Labour that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.
FAULTS: Faults must be reported as soon as possible by email to firstname.lastname@example.org. We will assess the issue and try to fix it without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us.
CONDITIONS: Upon receipt of your order, you must thoroughly check to ensure that there are no loose nuts or bolts that may have dropped out in shipment. This same check should be carried out prior to each ride of the product, to ensure long-term durability. We advise that you ride your e-bike with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.
DISCLAIMER STATEMENT: We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out. Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods.
All claims made must be sent to email@example.com. You will need to have proof of purchase, photos or videos of the defect for a warranty request. Prior to submitting your warranty claim, we strongly advise that you contact us at firstname.lastname@example.org as we may be able to find an easy fix to your issue. Valid warranty claims will be processed through Magicycle within 2 years of the first purchase.
Magicycle will not replace any part without first seeing photos or videos of the damaged product. Please attach the necessary evidence by email.
On rare occasions, the product received may be damaged during shipping. If this applies to you, please contact email@example.com along with your photographic evidence of the damage.
All gifts will not be included and will not be compensated or replaced if damaged during shipping.
IMPORTANT: We will not accept shipping damage claims later than 7 days after receiving the order.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I just received my magicycle ebike. I took it for it’s maiden ride today and I was so impressed. I LOVE IT… Bike is very well made, nice features and so far works great. I just want to let you know how much I enjoyed it. I took it on about a 11 mile trip and it is so much of an improvement over a conventional bike. I am 66 and use to love to ride bikes but all the inclines really wore on my knees and was unable to enjoy the ride, but now with the ebike with PAS it is GREAT. Your product is very good and with the reasonable price point, it will sell to anyone wanting to enjoy riding, I would give it a 100 percent endorsement to anyone. Just wanted to say Thank You!
Love it so much! I live in the country and the area is mostly sandy. It does very well going up and down small hills. It's easy to go from manual to powered while you're riding it. I just can't say enough about it. It is just fun! Get one!
I love my new cargo bike. I have a hill to climb as soon as I start to ride and its so nice to go up the hill with out exerting myself. I get lots of compliments when I'm on my bike, it is definitely an eye catcher.
I have ever had making a purchase. Bike was shipped QUICKLY and arrived in perfect condition. Customer service was first class and super friendly. Bikes were as advertised and awesome. THANK YOU Urban-Ebikes!!!
I received my e-Azteca electric trike a few days ago and absolutely enjoy it. This is the second trike we have purchased from Urban-ebikes. The stability gives us confidence to go bike riding and the battery assist makes it so easy to get around hilly areas.
My son loves this BIKE. It is AWESOME. I ordered it on Monday and received it on Friday, just in time for my son's birthday. We took it on the path this weekend and everyone commented on how COOL it was. The seller didn't waste any time shipping it out. I received it faster than I expected...I Love that kind of service. Thank you for the great service and the super cool bike.
I have owned this e-bike for 3 months, and it has completely changed my life. I could barely walk or get good aerobic exercise because I had varicose veins in both legs, and I became very unfit. With this TROXUS Lynx e-bike, I can ride more than 10 km in one go, which is an acceptable intensity for my body. I sweat slightly at the end of each ride, I got a great workout, and I'm thankful for it!
Everyone tells me that this bike has the biggest tires that they have ever seen on a bike . I'm blown away with how much fun it is to ride this fat tire creation! I take it to the beach and ride in sand n dirt. handles extremely well, and no need for shocks.
Since I received it, I’ve been out biking for 3 straight weekends. This after not riding for over 30 years. I live in the mountains and the Troxus is just what I need to get me out again. In September, it will be my main transportation while I hunt in SC. Thanks for a great bike!
This is my first electric bike and I am totally impressed. I have a sore knee and so sometimes I need my bike to do some of the work when that leg gets tired. This bike is fast, fun and easy to unpack and get on the road with.
Explorer step over fat tire electric bike. I was looking for a bike that would allow me to sit easily, I wanted to exercise and take it to work but also feel safe. I came cross the TROXUS Explorer and it checked all my needs, when it arrived it was easy to assemble and easy to ride. I get a lot of compliments from my co-workers. The bike runs smoothly, and I love the speed too.
Had my bike about a month before I really got it out to ride and let me tell you , it was wonderful ! Drove it on vacation, on the boardwalk which was one of my dreams of doing again. It’s been about 15 years since I rode a bike due to back surgery and multiple problems after them. This bike got me back to riding again and made me sooo happy to be back on 2 wheels again ! It was truly more than I had expected !
We bought this bike for my son to go back and forth from school. He loves it. It keeps it's charge for a long time. We charge it like once a week. He's 6'2 about 220 and this bike is comfortable for him. It's so much fun that even my husband wants one now.
It was so easy to set up and get started. My wife and I both now each have a Velowave. Got her the Rover and I have the Ranger. She Got on it and loved every second of it. Smooth ride and so fast! The step through and it's so comfortable and love the fat tire feel. We can't wait to go around town showing off the coolest things on 2 wheels! So happy we decided to get them!
I did a lot of research into which fat tire eBike would be the best value for what I was looking for. I wanted to shorten the time it took to ride to work and have a more comfortable ride while doing so. With my road bike, it would take on average 55 minutes to travel 15 miles each way. With my new Ranger, I am making the same commute in 30 minutes. This bike moves! Minimal effort pedaling and you cruise easily at 25mph. With any effort in the low gear, I easily ride at 29-31mph. I could not be more happy with my Velowave Ranger! After 150 miles of riding, here is my review to this point: Saddle is very comfortable with or without bike shorts. Hydraulic brakes work great. Light is sufficient for dawn/ dusk riding but I add another light when I am riding in the dark. Aesthetically, this thing bike is beautiful. I get so many compliments on it and people stop and stare. The motor is very quiet. When I am riding in the grass (which this bike just floats over) there is not tire noise and all you can hear is a faint wind from the motor. I have only used the pedal assist mode which is very responsive. The throttle is ok but not nearly as peppy as the highest setting if pedal assist. The stock controller limits the throttle only to 20mph on the nose but the Velowave does sell an "off road" controller if you wanted to go faster then that without pedaling. I do not have this on my bike but will consider it in the future. For me, I like the pedaling and contributing Watts of my own! Suspension is adjustable and is smooth when taking bumps. So far so AMAZING and I recommend this bike to everyone.
This bike was beautifully packaged, easy to assemble (if you have some experience with bikes) and made with quality parts.
We have been riding the bike for a week now with no issues.
I own other e-bikes and the Prado S is a very good bike. Happy with the purchase.