Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Magicycle Deer is the first full-suspension ebike SUV in the US. Ebike SUV stands for an ebike model that mixes both performance and comfort. It has the characteristics of various electric bike models, including electric mountain bikes, cargo ebikes, and city commuter ebikes. In a word, Magicycle Deer is an SUV ebike specially designed for all kinds of riding.
Ebike SUV Built for Adventures
Inspired by SUV, DEER is the integration of 3 ebike modes - step-thru commuter ebike, trekking ebikes, and most importantly, full-suspension electric mountain bike, providing features of convenience, firmness, large carrying capacity, and full-suspension system. In the field of full-suspension ebikes, DEER, the first ebike SUV from Magicycle, is in a leading position in terms of comfort, handling, power, and range.
Full Suspension Ebike System
In addition to the usual front suspension fork, Deer has a rear shock absorber. That makes this new full-suspension Ebike SUV very comfortable to ride anywhere, and capable of handling the difficult technical trails, creating a smoother ride with better traction and handling, avoiding fatiguing the rider quickly.
Effective Shock Absorption
The full-suspension system of Magicycle Deer makes it stand out in the field of off-road riding. On tough and bumpy roads, Magicycle Deer will show you really comfortable e bike rides by absorbing shocks effectively. Stable and steady, these are how it feels while riding over any bumps on Magicycle Deer.
Dominate Any Mountain Bike Trail
Rugged off-road terrain demands a rugged e-bike, that’s why Magicycle is introducing a new full-suspension Ebike SUV - Deer. The maximum shock absorption from the full suspension system is what makes DEER like a real electric mountain bike for off-road riding.
Large-Capacity 52V Ebike Battery
Magicycle has applied the 21700 cell battery technology. This is to produce a longer-lasting battery with better performance and quality. The 52V voltage improves the battery efficiency greatly, leading to less battery loss.The battery is integrated with the downtube and removable. It can be removed without tools other than the key, which could be the most convenient way for battery charging.
An Ebike SUV Ready for Long-Range Rides
The battery on Deer is specifically designed to let you take long-range adventures, tough technical trails, scenic rides, or daily commutes with confidence. These long range rides will always come with comfort and relaxation with the full-suspension system.
Double-Layer Multi-Cavity Design
Instead of applying single layer single cavity design which results in the insufficient strength of the frame, a down tube with a double-layer multi-cavity design was specially developed by the Magicycle design team for DEER.
Triangle Seatpost Structure
In order to ensure safe riding, the seat stay must connect to the seat tube if it's a step-through ebike, and to make it a full suspension ebike, a top tube is a must without which the seat post could easily bend or even break. Deer combines the step through design and full suspension system due to the stable triangle design under the seat tube to ensure the stability of the seat post.
Programmable Colored LCD Display
As a multifunctional ebike suv, Magicycle Deer comes with a multifunctional LCD display as well. It allows riders to program display settings according to the environment and riders' requirements, which is the perfect match for Magicycle Deer.
Hydraulic Disc Brakes
The brake efficiency is essential for a full-suspension Ebike SUV. Magicycle Deer is equipped with hydraulic disc brakes, which provide superior brake efficiency.
Large Load Capacity
Just like a real suv, Magicycle has a large load capacity of 400 lbs, which is friendly for heavy riders and enables riders to bring lots of necessities. Compared to most other ebike brands, Deer comes with a much larger rear rack, providing much more convenience.
750W Electric Bike Motor
Besides the full-suspension system, another important factor that makes Magicycle Deer amazing for off-road riding is the motor. Magicycle remains the 750W motor. The Maximum power output could reach 1100W. With this motor, Deer is capable of overcoming any bumps.
Battery 52V 20Ah LG lithium battery
Charger Short-circuit proof 3.0A fast smart charger
Range 60-80 miles
Controller 52V 750W FOC smart controller, Current Range 7-22Ah (IPX8)
Hub Motor 750W brushless gear motor(IP55)
Recommended Rider Heights 5'5" - 6'8"
Display Color LCD Display with USB Charging
Charging Time 4 - 7 Hours
Total Payload Capacity 400lbs
Frame size 18"
Pedal Assist 7-level Intelligent pedal assist with 12-magnet cadence sensor
Tires Kenda 26"x 4.0" Fat Tires
Front Fork Alloy Hydraulic lockout suspension fork
Brake Lever Aluminum alloy comfort grip levers with motor cutoff switch
Throttle Half twist throttle
Lights Integrated front and brake lights
Pedal Wellgo alloy pedal with reflectors
Freewheel Shimano-14-28T BROWN/BK
Bike Frame 18" 6061 Aluminum Frame
Brake 180mm Hydraulic Disc Brakes
Front Light 6V LED light
Chain KMC chain
Saddle Super Soft Cushion
Stem MA-400 SSABK
Seat Post Diameter 30.9mm length 300mm
Crank 48T,170mm forged alloy,dual-sided bashguard
Kickstand Heavy duty aluminum
Gearing Shimano 7 speed gear shift system
Spokes 13 Gauge on the front / 12 Gauge on the back
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact us at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Love your Magicycle e-bike or your money back return within 15 days!
We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a full refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition)
Simply contact email@example.com, have your proof of your purchase and the same card that you used when you originally purchased the bike one of our friendly colleagues will then be happy to process the refund for you.Terms & conditions apply.
Terms and conditions
In addition to your consumer rights,and subject to the remainder of this section, if you change your mind and decide to no longer want your Magicycle e-bike that you have purchased, you have the right to return the e-bike within 15 days from the date of purchase,even if the e-bike has been used.
Please note customers will be required to pay the shipping cost if there are no quality issues.
In order to be eligible for a return, your e-bike must be clean and in as new condition. With the exception of minor superficial dirt, bikes that are dirty, scratched or otherwise damaged WILL NOT be accepted for a return. Also the mileage on the display of the e-bike must be less than 10 miles.
You must return the charger, battery key, manuals and any other components such as gifts along with the e-bike and have your online order confirmation in order to be eligible for a return. Magicycle reserves the right to refuse to return or exchange any used e-bike for which you do not have a receipt or order confirmation.
Returns of used e-bikes can only be accepted by shipment.To exercise your right to return an e-bike please have your written confirmation of return from Magicycle.
For returns approved by Magicycle, you will receive Magicycle's written confirmation and shipping label. Please make sure you have both of these before you ship to us.
TO RETURN AN ITEM BY SHIPMENT
Once we have received the e-bike, our after sale service will check if the bike has been used in a proper way, after inspection, if there is no issue, you will get a refund within 2 business days. We will refund you.
Magicycle e-bikes come with a 2-year warranty on electrical and mechanical components such as the battery frame. Gift items are excluded from warranty.
Our optional manufacturer’s warranty is limited to 2 years for electrical and mechanical components from the date of purchase of the e-bike. It is limited to the first purchaser and subject to the prior registration of your Magicycle e-bike on www.magicyclebike.com. The warranty starts once the first purchaser has received their order.
In order to be eligible for a warranty transfer, the transferee must have the original owner’s name, initial order number and the warranty period must not be expired.
Our warranty covers manufacturing defects only and does not cover wear and tear or any type of abuse. If the product has been used in a way that it was not designed then the product can fail and this damage will not be covered. The warranty covers damage incurred during shipment.
Magicycle E-bike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized mechanic.
Magicycle reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Magicycle.
Frame issues that are excluded from this warranty include but are not limited to:
Paint fade, scratches, impact marks
Non-reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Magicycle batteries are covered by a 2 year prorated warranty.
During 2 years of service we will replace the batteries free of charge if there is a manufacturing defect. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.
NOTE: No cash reimbursement will be made. We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse.
Original Magicycle parts & components are covered by a 2-year limited warranty Warranty excludes the shipping cost of replacement parts.
This Limited Warranty does not cover:
Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Magicycle. Parts not typically covered include but are not limited to:
brakes, brake pads, cassette, chains, chain rings, controller, crankset, derailleur, forks, freewheel, handlebar, hardware seat post, kickstand lights, LCD display pedals, motor, reflectors, rims saddle, shifter, spokes, tires/tubes, throttle, wiring harness, wheel hub kickstand. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
Parts compromised due to corrosion due to the elements (moisture, heat, etc).
Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
Labor charges for part replacement or changeover.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by Magicycle.
Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Magicycle with the Products.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse.
Labour that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.
FAULTS: Faults must be reported as soon as possible by email to firstname.lastname@example.org. We will assess the issue and try to fix it without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us.
CONDITIONS: Upon receipt of your order, you must thoroughly check to ensure that there are no loose nuts or bolts that may have dropped out in shipment. This same check should be carried out prior to each ride of the product, to ensure long-term durability. We advise that you ride your e-bike with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.
DISCLAIMER STATEMENT: We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out. Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods.
All claims made must be sent to email@example.com. You will need to have proof of purchase, photos or videos of the defect for a warranty request. Prior to submitting your warranty claim, we strongly advise that you contact us at firstname.lastname@example.org as we may be able to find an easy fix to your issue. Valid warranty claims will be processed through Magicycle within 2 years of the first purchase.
Magicycle will not replace any part without first seeing photos or videos of the damaged product. Please attach the necessary evidence by email.
On rare occasions, the product received may be damaged during shipping. If this applies to you, please contact email@example.com along with your photographic evidence of the damage.
All gifts will not be included and will not be compensated or replaced if damaged during shipping.
IMPORTANT: We will not accept shipping damage claims later than 7 days after receiving the order.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!