Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
FREE Accessories with purchase $181 Value!
The 52V 15 Lithium battery on the Ocelot provides a range of 55 miles, a far enough journey to explore the world around you. The 7-level PAS lets you feel different power levels by adjusting the power output. Combining the integrated battery. A long journey on Magicycle Ocelot will be easy and relaxed with the butterfly-shaped handlebar, designed to avoid any soreness or pain in your back or arms.
Leading a wonderful life on a Magicycle Ocelot, everything is under control.
52V 15Ah Lithium Battery
A total of 42 5000mAh cells inside this battery provide a large capacity. Compared with a 18650 cell battery, this 21700 one could bring you a longer range, stability, and safety.
Have a Fun Time with Your Pets
The 600W motor makes it easy to catch up while walking the dog. Magicycle Ocelot comes with a rear rack that can mount a basket where your pets can stay inside. The unibody front mounting bracket enables you to mount a front basket,in which you can put your pets as well.
Easy Shopping Easy Life
The step-thru frame design enables you to get on and off the Ocelot easily.No matter you are running errands or going to a shopping mall,you are just an Ocelot away to make all these things more enjoy-able than ever.
Get Fitness, Burn Calories
There are 7 levels of the PAS, and the power output of each level can be adjusted, meeting different requirements for the speed while pedaling. This is the best way to get fit and burn your calories without being exhausted. Magicycle Ocelot just makes your exercise much more interesting.
Mechanical Disc Brakes
The Tektro M300 Mechanical disc brakes provide ample stopping power even in the harshest condition; super-sensitive brakes make even steep slopes a piece of cake.
Battery: 52V 15Ah lithium battery
Charger: Short-circuit proof 3.0A fast smart charger
Range: 30-55 miles
Controller: 52V 750W FOC smart controller, Current Range 7-22Ah (IPX8)
Hub Motor: 600W brushless gear motor
Recommended Rider Heights: 4'10" - 6'2"
Display: Backlight LCD Display with USB Charging
Charging Time: 3 - 6 Hours
Total Payload Capacity: 350 lbs
Weight: 73 lbs/33kg
Frame Size: 20"
Pedal Assist: Intelligent 7 levels pedal assist with 12 magnet cadence sensor
Tires: Kenda 20"x 4.0"
Front Fork: Alloy Mechanical lockout suspension fork
Brake Lever: Aluminum alloy comfort grip levers with motor cutoff switch
Throttle: Half twist throttle
Lights: Integrated front and brake lights
Pedal: Wellgo alloy pedal with reflectors
Freewheel: Shimano-14-28T BROWN/BK
Bike Frame: 20" 6061 Aluminum Frame
Brake: Tektro Mechanical Disc Brakes
Front Light: 6V LED light
Chain: KMC chain
Saddle: Super Soft Cushion
Stem: MA-400 SSABK
Seat Post: Diameter 30.9mm length 300mm
Crank: 48T,170mm forged alloy,dual-sided bashguard
Kickstand: Heavy duty aluminum
Gearing: Shimano 7 speed gear shift system
Spokes: 13 Gauge on the front / 12 Gauge on the back
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact us at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Love your Magicycle e-bike or your money back return within 15 days!
We're sure that you'll love your Magicycle e-bike but in case you change your mind we're pleased to offer a full refund within 15 days from the day you receive it. (as long as your e-bike is in an as new condition)
Simply contact email@example.com, have your proof of your purchase and the same card that you used when you originally purchased the bike one of our friendly colleagues will then be happy to process the refund for you.Terms & conditions apply.
Terms and conditions
In addition to your consumer rights,and subject to the remainder of this section, if you change your mind and decide to no longer want your Magicycle e-bike that you have purchased, you have the right to return the e-bike within 15 days from the date of purchase,even if the e-bike has been used.
Please note customers will be required to pay the shipping cost if there are no quality issues.
In order to be eligible for a return, your e-bike must be clean and in as new condition. With the exception of minor superficial dirt, bikes that are dirty, scratched or otherwise damaged WILL NOT be accepted for a return. Also the mileage on the display of the e-bike must be less than 10 miles.
You must return the charger, battery key, manuals and any other components such as gifts along with the e-bike and have your online order confirmation in order to be eligible for a return. Magicycle reserves the right to refuse to return or exchange any used e-bike for which you do not have a receipt or order confirmation.
Returns of used e-bikes can only be accepted by shipment.To exercise your right to return an e-bike please have your written confirmation of return from Magicycle.
For returns approved by Magicycle, you will receive Magicycle's written confirmation and shipping label. Please make sure you have both of these before you ship to us.
TO RETURN AN ITEM BY SHIPMENT
Once we have received the e-bike, our after sale service will check if the bike has been used in a proper way, after inspection, if there is no issue, you will get a refund within 2 business days. We will refund you.
Magicycle e-bikes come with a 2-year warranty on electrical and mechanical components such as the battery frame. Gift items are excluded from warranty.
Our optional manufacturer’s warranty is limited to 2 years for electrical and mechanical components from the date of purchase of the e-bike. It is limited to the first purchaser and subject to the prior registration of your Magicycle e-bike on www.magicyclebike.com. The warranty starts once the first purchaser has received their order.
In order to be eligible for a warranty transfer, the transferee must have the original owner’s name, initial order number and the warranty period must not be expired.
Our warranty covers manufacturing defects only and does not cover wear and tear or any type of abuse. If the product has been used in a way that it was not designed then the product can fail and this damage will not be covered. The warranty covers damage incurred during shipment.
Magicycle E-bike frames are covered by a replacement warranty for 2 years.
This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized mechanic.
Magicycle reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of Magicycle.
Frame issues that are excluded from this warranty include but are not limited to:
Paint fade, scratches, impact marks
Non-reversible modification (drilling/welding)
Chain guard mount to the frame if applicable
Magicycle batteries are covered by a 2 year prorated warranty.
During 2 years of service we will replace the batteries free of charge if there is a manufacturing defect. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.
After the first 2 years of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new 2-year warranty based on the pro-rated purchase date.
NOTE: No cash reimbursement will be made. We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse.
Original Magicycle parts & components are covered by a 2-year limited warranty Warranty excludes the shipping cost of replacement parts.
This Limited Warranty does not cover:
Ordinary wear and tear is not the result of defects in workmanship or materials. Wear and tear can be assessed by Magicycle. Parts not typically covered include but are not limited to:
brakes, brake pads, cassette, chains, chain rings, controller, crankset, derailleur, forks, freewheel, handlebar, hardware seat post, kickstand lights, LCD display pedals, motor, reflectors, rims saddle, shifter, spokes, tires/tubes, throttle, wiring harness, wheel hub kickstand. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.
Parts compromised due to corrosion due to the elements (moisture, heat, etc).
Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
Labor charges for part replacement or changeover.
Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
Scratches, dents, and cosmetic damage not caused by Magicycle.
Product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.
Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Magicycle with the Products.
Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse.
Labour that occurs outside of our facility.
Parts damaged by accidents, neglect, misuse, abuse.
Damage caused by a non-covered part or by any part not purchased from our facility.
Products that have NOT been regularly checked and serviced as highlighted in conditions.
FAULTS: Faults must be reported as soon as possible by email to firstname.lastname@example.org. We will assess the issue and try to fix it without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by yourselves with guidance from us.
CONDITIONS: Upon receipt of your order, you must thoroughly check to ensure that there are no loose nuts or bolts that may have dropped out in shipment. This same check should be carried out prior to each ride of the product, to ensure long-term durability. We advise that you ride your e-bike with adequate safety clothing ie; helmets etc. Products must be ridden in a responsible manner and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.
DISCLAIMER STATEMENT: We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products you have read and agreed to the terms and conditions set out. Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods.
All claims made must be sent to email@example.com. You will need to have proof of purchase, photos or videos of the defect for a warranty request. Prior to submitting your warranty claim, we strongly advise that you contact us at firstname.lastname@example.org as we may be able to find an easy fix to your issue. Valid warranty claims will be processed through Magicycle within 2 years of the first purchase.
Magicycle will not replace any part without first seeing photos or videos of the damaged product. Please attach the necessary evidence by email.
On rare occasions, the product received may be damaged during shipping. If this applies to you, please contact email@example.com along with your photographic evidence of the damage.
All gifts will not be included and will not be compensated or replaced if damaged during shipping.
IMPORTANT: We will not accept shipping damage claims later than 7 days after receiving the order.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I've had my Ocelot for 2 weeks and only ridden about 100 miles. Weather has been bad. It took me about an hour to put it together. I am an avid bike enthusiast but have never had an ebike. I've ridden bikes on road and trail for many years. This ebike makes my 67 year old self much more accommodating going up steep hills and I love it thus far!! I've never had the bile above 3 Assist Level as that seems to be comfortable for me.
I purchased an ebike for my wife. I got her the Ocelot because she is shorter and needed something easier to get on. She had never really ridden a bike before, let alone an ebike, and I was a little worried at first. From the moment she stepped through and took her first pedal it was clear to me this was the right purchase. Having the pedal assist was tremendous in helping her get started and be confident In riding. It allowed her to concentrate more on balance and getting a feel for riding without having to worry about pedaling and keeping momentum. We plan to do a lot of riding in the future so I am super excited about this ebike.
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!