Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Bikes are in STOCK, and ready to ship!
The Nakto CRUISER 350W 36V Fat Tire Electric Bike is a HEAVY DUTY 26" FAT TIRE electric bicycle Equipped with a 36 volt 300 watt AOMA Brushless hub motor with both throttle-control and pedal-assistance features.
The NAKTO Electric Cruiser Bicycle operates in two modes: Assisted (pedal-assist) and E-bike (motor only). Choose the E-bike mode to activate the motor, so you can enjoy a consistent speed and more relaxed ride. If you want to increase the battery range and get a good workout, choose the Assisted mode.
The Assisted mode has five levels. You can adjust the level from the left-hand handlebar controller, which also displays the operating current, distance in kilometers, and battery level. By using the Assisted mode, you can expect to save up to 85% battery power during cycling.
The NAKTO Electric Cruiser has a 300 watts brushless motor and 36 volts 10Ah lithium battery. The bike could go as far as 20 to 25 miles at a maximum speed of 25 to 30 mph (miles per hour), depending on the terrain, how you ride, and the weight it has to support.
The complete charge time for the lithium battery is 4 to 6 hours. NAKTO uses charge control, equilibrium function, over-voltage protection, overcharging protection, over-release protection, temperature protection, short-circuit protection, and overcurrent protection to prevent injury to the rider and damage to the battery.
Together with the different “assist” levels, the Shimano 6-speed gear set in the NAKTO Electric Cruiser provides a comfortable ride on a smooth and flat road or up a steep terrain. It also comes with mechanical disc brakes in the front and back to give you an adequate amount of stopping power.
Mounting and dismounting the bike is a breeze because of its low-step frame design. This is ideal for men and women who are 4’9” to 6’6” in height and weigh up to 300 pounds.
The NAKTO Electric Cruiser features 26×4.0 CST BFT (Big Fat Tire) tires, which have an ideal tire pressure of 30 PSI (about 200 kPa). Meaning, regardless if you’re riding over snowy, sandy, or muddy paths, this electric bike will get you to your destination while staying comfortable.
If fully charged, the NAKTO Electric Cruiser could travel 15 to 18 miles an hour with moderate pedaling. It could go as fast as 25 mph to 30 mph (if you’re going down a steep terrain).
MOTOR: 36V/300W AOMA brushless DC hub motor HIGH TORQUE installed in rear wheel with rear motor cable protector
FRAME: High-Strength Carbon Steel and Superior Auto Paint. This bike will last you several years
MAXIMUM SPEED: 20 MPH
BATTERY RANGE: 25 miles* (Rider Input, Weight, and Terrain Contingent)
BATTERY CHARGING TIME: 4 Hours
BATTERY TYPE: Lithium-Ion
BATTERY CAPACITY: 36V/10Ah
THROTTLE: Thumb Throttle (power at your hand is always available)
DISPLAY: LCD DISPLAY WITH SPEEDOMETER - ODOMETER - BATTERY LEVEL and PAS (Pedal Assist Level) - with BackLight as well
HEADLIGHT: Front LED Headlight (Only at the Electric Bike Shop Online)
TAILLIGHT: Rear LED Light (Only at the Electric Bike Shop Online)
RIMS: Double Wall 26 X 4 inch Alloy
SPOKES: Black Stainless Steel
TIRES: CST BFT Tires 26 x 4.0 with K-Shield Protection
GEAR SHIFTING: Shimano Derailleur 6-Speed Freewheel 14x32T
SHIFTER: SHIMANO Push-Button 6 speed
SPROCKET: 52T chain-wheel crank
BRAKES: TEKTRO DISC Brakes Front 180mm and TEKTRO Rear Disc Brake 160mm with Motor Cut-Off Sensor in Brake Handles
FENDERS: INCLUDED! Front and Rear!
SADDLE: Plush Sport Saddle
PEDALS: HIgh Quality Nylon Pedals
MAXIMUM USER WEIGHT: 250* lbs. (we have customers in the 300lb range who ride these bikes with no problems.)
WEIGHT: 65 Lbs. net weight (includes battery)
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
No returns after 14 days of receiving.
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.
Customer pays$100shipping fee (this is withheld from refund).
Subject to up to a 20% restocking fee (this is withheld from refund).
To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and the NAKTO ebike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 2-week trial period.
How to return
Contact our Customer Service Department at email@example.com to approve the return within 2 weeks. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.
All returns must be repacked back into the original packaging when you send it back to us.
Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.
Once your return is received, we will process the refund in 10 working days. Your refund will be credited back to your original method of payment.
Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Notice: the customer must have written a Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Every NAKTO E-bike sold in the United states is covered under our manufacturer's one year warranty for the original owner against all manufacturing defects. NAKTO E-bike products are warranted to be free from manufacturer’s defects in materials and/or workmanship for a 1 year period from the date of original purchase.
Refund or Replacement of entire ebike
A replacement or refund of the entire ebike could happen within 7 days of receiving the NAKTO E-bike. All refund requests that are made after 7days will be charged with a 20% restoring fee and the customer will be responsible for the shipping back.
A replacement of the entire ebike could happen within 30 days of receiving the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial . Repairs with third parties with charge need to be approved before it happens.
In case an entire replacement ebike is issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not be responsible for preparing the packaging for return.
One year warranty of parts
If a component is deemed to be defective or damaged without users’ error we will issue a replacement part. NAKTO E-bike will assist customers in replacing any defective parts through our customer service or authorized dealers. All replacements of Batteries, motors, and chargers need to send the defective ones back to NAKTO E-bike. Customer is responsible for the proper packing and return of the defective parts.
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrive. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at 885-997-7297 or email us at firstname.lastname@example.org for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or videos of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contests and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:email@example.com as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Love my new bike great for people with knee problems this was a great gift.
Fat Tire works great, hunting also good
Hunting on my ranch, this works great to take my gear out there, tires are resistant to gravel and what I'd say is "rougher" surface. Would recommend to all users
Although I had to return this item I am able to rate it because I purchased one already. This ebike is awesome and worth every penny. I recommend this product.
Got it to just ride to work and great bike no trouble going up hills and gets pretty good speed
Buy it! This things a beast. Five levels of pedal assist and a battery that’ll take you as far as you want to go, especially if you’re in a hilly city like Seattle. Heavy of course, so no it will not magically fly uphill, you’ve got to get it started.
The bike is set to deliver on Tuesday.
My trike is great. It allows me the freedom and mobility to get out. My neuropathy limits my exercise so I was stuck doing the same areas close to home. Now I can go all over the place. My Trike gets a lot of attention from lookers. I never imagined paying $2k for a bike and have zero regrets. Worth every penny.
This bike is amazing!! I've only had it a short time, but WOW is it fun to ride!! So far the lonest I've gone is 25 miles with Peddle assist on 2 and didn't even use half of the battery. This Bike is a real joy to ride. The bike comes very well equipped only thing missing is a tail light.
I seen in another group a women in her mid 60s and height of 5’5” having a problem with strength enough to first getting moving on such a heavy bike. So this was my advice. Hope this helps if you are having a similar issue getting rolling. My wife is 5’2”. When she starts she starts in pas 1. Pas 1 which set to 20 percent. Very important to reset each pass level. 20 percent assist is up to a slow trotting speed. So when she first takes off she eases into throttle. Sit on the bike and slightly apply throttle as little as you can. Once you start to move you can begin to peddle or maybe just throttle gently for a while. Set past 2 to 30 percent. After you have momentum switch to pass 2 and bike will assist up to running speed. I would stick to pas 1 and 2 until you are used to the bike. Think of the throttle like a variable speed drill and drill very slowly at first gradually picking up speed. The throttle is youth strength so learn this youth power by easing into it. Now you are riding!
I just received my magicycle ebike. I took it for it’s maiden ride today and I was so impressed. I LOVE IT… Bike is very well made, nice features and so far works great. I just want to let you know how much I enjoyed it. I took it on about a 11 mile trip and it is so much of an improvement over a conventional bike. I am 66 and use to love to ride bikes but all the inclines really wore on my knees and was unable to enjoy the ride, but now with the ebike with PAS it is GREAT. Your product is very good and with the reasonable price point, it will sell to anyone wanting to enjoy riding, I would give it a 100 percent endorsement to anyone. Just wanted to say Thank You!
Received my white step through last night, spent about an hour putting it together. Today I went on my first ride. Ended up going 9 and 1/2 miles. I found it really enjoyable and spent most of the ride in pedal assist level 2 and 3. I have two arthritic hips and by the end of the ride I was started to get a little sore. It was great to be able to have the throttle to go the last half mile! I am completely impressed with the quality of this bike. I really wasn't expecting it to be so substantial and well built.
I have received the bike in short time very happy with prompt attention to my order. Unfortunately I live in Minnesota and the weather is not good for bike use so I have not tried it out yet
Very convenient. I have used it to shop in the grocery which is not far from my house. Affordable but valuable. My family loves this bike! We got rid of one of our cars. And I found I even can haul my son to nursery school. I just did this morning today.
Probably the best standard electric trike available
The "Tornado" is a well-designed, well-made affordable entry level electric mountain bike with a full suspension. This powerful, practical, and affordable bike makes riding for fun or exercise very enjoyable. The powerful electric drive system is very quiet and smooth. Thank you for the great bicycle that keeps me enjoying the ride!
Ok first of all I own bikes, a lot of bikes and I even own a variation of the fabled STEALTH BOMBER which is hella fun but let me just say the EUNORAU DEFENDER S is a down right monster. Sure it’s not cheap but neither are Lamborghinis but you get what you pay for.. For those of you worrying about low end torque, STOP WORRYING bc this bike has more than you’ll probably ever need. The pedal assist works great, minimal delay on and off with a rather accurate sensor setup. The brakes are better than I’ve heard people describing them(maybe Eunorau has addressed that) id say 8.5 out of 10. I just can’t say enough about the power bc going in I thought 750 per wheel should be ok, now I’m thinking it’s a little absurd but delightful as it pulls and pulls and pulls. Did I mention get the extra 17ah battery bc these 750hubs are thirsty and you don’t wanna deprive them of voltage. One thing though the 80mi stated range is well laughable unless you never leave assist level 1 and run 80lbs in your tires to lower friction. But who cares I can live with a realistic 50-60miles real world.. GET THIS BIKE it’s down right delightful. If you don’t get this you’ll regret it when the guy down the street gets his and does donuts around your 350w single motor budget bike..don’t be that guy..
I am getting around the area like never before. I just can't get off this thing. Already logged a bunch of miles and keep logging more. Thanks.
Brings me back to my youth! I love this bike because I can modulate the power to get a good workout while still enjoying my ride! I usually ride in the 2-3 power range which maximizes my ride length while still allowing me to pedal with the motor. I also like the street tires this bike comes with. While the knobby tires are cool they are loud on the road and wear out faster. I've put 500 miles on my bike and my tires still look new. Awesome job swell!
The wedge is perfect for my son, it folds up so easy and fits in my car. Even if mom wants to go and enjoy it as well, it has no problem zipping me around. All around great bike for a great price!
Purchased this bike after buying the summit for myself and she couldn't be happier. She is a little smaller so the summit step-thru was a little too big for her but this one fit just right!