Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Nakto STROLLER 350W 36V City Electric Bicycle with 26 inch tires, it is resistant to slight bumps and its 36V Lithium powered ebike battery can drive you up to 20 miles on a single charge. Weighing roughly 65 lbs this mobile yet balanced electric city bike is ideal for those looking to hop on and off with no stress due to its step through format. This Nakto electric bike is certainly more comfortable with it's step-through nature, allowing easy access. Also boasting lithium powered battery technology and a pure electric nature, this electric bike is climate efficient and better yet, cost efficient for those looking to save money. This electric bicycle by Nakto encompasses a 250 lbs weight capacity and a lighter weight alloy bicycle frame. Unlike some standard e-bike brands and models, the Nakto Stroller e-bike has state of the art Shimano front and rear disc brake technology.
Electric Assistance: Long rides won’t be tiresome anymore as the pedal-assist feature activates the motor and powers it up due to which it provides partial riding assistance, saving you from physical fatigue.
Dual Disc Brakes: The dual disc brakes at the front and the rear provide twice the stopping power, ensuring better safety while riding down the slopes and at sharp curves.
Battery Efficiency: The 36V 12Ah lithium battery fitted at the downtube is lightweight, delivers consistent voltage, and a long riding range on a single charge.
Alloy Frame: The frame is highly durable with a great stiffness-to-weight ratio, which makes the electric bike able to withstand heavy jerks.
The Nakto City electric bike has been designed to give a unique riding experience, composed of a high-strength carbon steel frame and built for the tough roads. To give the bike immense power, you can switch between pedal assist and throttle mode.
Throttle mode powers the bike to travel long distances with just a push of a button. When headed for longer rides, you can sit back and enjoy the ride without the need to pedal. While in pedal-assist mode, you get partial assistance while riding.
You can adjust the bike saddle according to your convenience and set its height between 29” and 33”. The comfortable big saddle will help you to sit through your rides comfortably.
With the Shimano front and rear disc brakes, safety is ensured irrespective of the roads you are riding on- at the sharp edges or while riding downwards, the disc brakes offer precise braking power, and it can immediately bring the bike to a halt.
The step-thru bike is recommended for adults and seniors who are looking for a convenient everyday rider. Mounting and dismounting off the bike becomes super convenient with the step-thru frame. Also, taking multiple stops during the journey won’t be bothersome.
Whether riding on-road or off-road, the 350W brushless motor with the 36V 12Ah lithium battery, powers the bike to deliver a powerful performance. The lithium batteries are compact-sized and fitted at the downtube. The lithium batteries take between 4-6 hours to get completely charged.
Size: 26 in
Motor: 350W brushless
Charging time: 4-6 hours
Battery: 36V 12Ah Lithium
Display: LCD Display
Color: Red / White
Max Loading: 110 kg / 250 lbs
Range: 30 km with pedal assist
Brake: Shimano Front drum brake and rear disc brake
NW/GW: 23 kg / 31 kgs (with battery) / 65 lbs
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
No returns after 14 days of receiving.
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.
Customer pays$100shipping fee (this is withheld from refund).
Subject to up to a 20% restocking fee (this is withheld from refund).
To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and the NAKTO ebike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 2-week trial period.
How to return
Contact our Customer Service Department at email@example.com to approve the return within 2 weeks. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.
All returns must be repacked back into the original packaging when you send it back to us.
Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.
Once your return is received, we will process the refund in 10 working days. Your refund will be credited back to your original method of payment.
Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Notice: the customer must have written a Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
Every NAKTO E-bike sold in the United states is covered under our manufacturer's one year warranty for the original owner against all manufacturing defects. NAKTO E-bike products are warranted to be free from manufacturer’s defects in materials and/or workmanship for a 1 year period from the date of original purchase.
Refund or Replacement of entire ebike
A replacement or refund of the entire ebike could happen within 7 days of receiving the NAKTO E-bike. All refund requests that are made after 7days will be charged with a 20% restoring fee and the customer will be responsible for the shipping back.
A replacement of the entire ebike could happen within 30 days of receiving the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial . Repairs with third parties with charge need to be approved before it happens.
In case an entire replacement ebike is issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not be responsible for preparing the packaging for return.
One year warranty of parts
If a component is deemed to be defective or damaged without users’ error we will issue a replacement part. NAKTO E-bike will assist customers in replacing any defective parts through our customer service or authorized dealers. All replacements of Batteries, motors, and chargers need to send the defective ones back to NAKTO E-bike. Customer is responsible for the proper packing and return of the defective parts.
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrive. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at 885-997-7297 or email us at firstname.lastname@example.org for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or videos of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contests and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:email@example.com as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Love, Love, LOVE this bike! Received it last week and I have been riding it since! I am totally hooked! It is so much fun to ride!! A friend of mine rode it and now she’s going to buy one from this store! Assembly was easy, I paid one of my husbands friends $20.00 to do it! 🤣🤣🤣. One of the best purchases I ever made.
This is my second Nakto ebike. I got 2 years ago, a ladies 26' white City Camel which I like. But the new red Stroller has some upgrades. The gears, brakes, fenders & light are better than my 2 year old bike. I'm very happy with this beautiful ebike!
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!