Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Available for Pre-Orders, expected to ship at mid of October 2022.
Qualisports DOLPHIN 350W 36V is an affordable and sleek folding bike that hides its electric system in the frame and seat post, MXUS hub-drive, 36v 14ah Samsung battery, 7 speed Shimano cassette, thicker tires, and mechanical brakes with motor inhibitors.
This e-bike will allow you to ride more than 60 miles with the pedal assist mode and 30 miles range on the throttle mode in a single charge. Its rear mounted 350W brushless geared motor has been recently re-engineered, in order to achieve a more powerful and efficient motor that will endure a longer lifespan.
The Dolphin electric bike folds to a compact size that easily fits in your car trunk or under a desk. It can conveniently fold down into 32.6 x18.9 x 27.5 inches, which means it can be easily tucked away in your home, under your work desk, or on public transport.
The bike folds well, you can walk it when folded or even slide the seat post down through the frame to use it similar to a chair, allowing you to sit on the saddle of the bike while it is folded in a stable manner
The Dolphin comes in 2 colors, matte black and dark metallic gray.
Driving the Dolphin is a planetary geared hub-motor from MXUS. The motor is 350watt nominally rated with a 12 magnet cadence sensor and throttle.The max speed is 20mph, so with that throttle and pedal assist, that makes this a Class 2 ebike.
The bike really shines as a last mile vehicle, great for little hops across the way and getting in and out of transportation like buses, trains, subways, etc. The ability to sit with it, store it, and walk with it are great. And it looks good too!
Optional Accessories: Alloy Rear Rack, Aluminum Alloy Front Basket, Bike Cover Bag
Size: 62.9” x 23.3” x 44.1”
Folding Size: 32.6” x 18.9” x 27.5”
Net weight: 50lbs
Charging time: 6~7 Hrs
Battery type: Samsung Lithium-ion
Battery capacity: 36V 14Ah
Noise : ≤ 62 dB(A)
Motor: MXUS Brushless geared DC motor
Rated output power: 350W
Motor efficiency: ≥85%
Rated RPM: 310±10r/min
Rated voltage: 48V
Max torque: 40N.m
Overcurrent protection: 15±1A
Low-voltage protection: 30±1V
Modes: 5 levels
Tire diameter: 20x2.35 Inch
Frame: 20 inch 6061 Al-Alloy Foldable
Front fork: 20 inch 6061 Al-Alloy
Brakes: 160mm disc brakes
Rim: 20 inch Al-Alloy 12G36H
Chain wheel: Prowheel 52T
Free wheel: Shimano 14-28T
Derailleur: Shimano 7 speed
Handle bar: Promax
Display: Kunteng LCD
Controller: Kunteng sine wave FOC
Brake levers: Al-Alloy e-bike lever
Pedal: Foldable Pedals
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
No returns after 14 Days of receiving the Bike.
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Box must be sealed and unopened.
Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)
Accessory/replacement part orders:
No returns after 30 days of receiving parts.
To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Subject to a 25% restocking fee Customer pays shipping both ways
No returns, except in EXTREME cases of breakage/malfunction
Please email us with TRACKING NUMBER after you send your return by emailing email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:4422 E Airport Dr unit A, Ontario, CA 91761.
To return your product, you should mail your product to
Add: 4422 E Airport Dr unit A, Ontario, CA 91761
Tel: +1 415 629 6623
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:
Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship.
This includes a 5 years warranty on Frame and Fork.
Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depending on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).
Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered.
All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25KGs
PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.
Warranty is valid only in Continental United States only.
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
I love the bike for starters. It takes bumps very well. It has a lot of gets up and goes to it. I weigh around 150 lbs and have a little problem going uphill on full power throttle and some pedaling or pedal assist. It definitely makes biking more enjoyable and easier. I still get a work out with it. And when I get tired I lay on the juice. There are five pedal assist power levels and you can cycle peddle assist off and then activates the twist throttle.
I just put 100 miles on mine in two weeks. I use it for commuting from home to work (12 miles round trip), and I can sometimes get to work faster by bike than by car. The best part is that from stop light to stop light, I can accelerate back up to maximum speed quickly and effortlessly. One caveat is that the seat post can not be put down all of the way because it will get too close to the ground, so shorter riders like my wife may have a hard time riding with the seat in a comfortable position. Otherwise, this bike makes cycling fun again for me.
I’ve only had the bike for less than a week and my wife so impressed with the way it rides and the different functions on the digital display that she also wanted one. At first she was on my case about spending $1299 on a bike but after she rode mine she was convinced so we ordered another one for her. It can be used to pull a trailer for my toddler with ease. I’m not sure if all trailers are compatible, but the one I use is a an Instep. Going up hill is a breeze with petal assist.It’s well built with quality materials. No assembly really required other than adjusting the handle bars. All this can be done in 5 minutes or less.
I thought it would be too small for someone like me who is 6ft-1in and 230lbs, but to my surprise, it fits and rides nice. The Cheetah Plus is well built, sturdy, and fun to ride. I highly recommend this bike.
Highly recommend this electric bike. it was well packed and delivered fast and intact! Assembled easily by following the YouTube video, the bike looks so cool, comfortable and safe for riding! I have been using this bike for a while, and I have to say that I'm honestly quite impressed with this bike, especially the outstanding looking.
This bike is so cool! It is solid and well built. The ride is smooth and it goes faster than I need to go!! The build was quick with only some minor adjustments needed. The fenders add to the look, at quick glance it looks like a motorcycle. Very pleased with my purchase!
This bike is absolutely AMAZING!!! I'm 6'00", 255 lbs. This bike fits me perfectly. The style and engineering of this bike is superior to the rest. The ride is so much fun. I feel like a kid again. The 'pedal assist' is very responsive and makes riding this bike a dream. The head light is really bright, and lights up the roadway like a motorcycle. I have ridden this bike up hills and down. It rides up hills with ease and the downhill ride is a thrill. The 'street radar' clocked me at 41 mph. WOW. The bike is heavy and stable. You don't feel the weight when you are pedaling because the Bafang motor is so responsive. This was an awesome gift from my wife and son. I am having a blast, and I LOVE this bike.
Over all I'm satisfied with it's performance. Put a little over 30 miles on it so far. Only issues I've had so far was the tire tubes went flat right away. But not an issue since I had new tubes and tannus armor. I swapped em as they went flat and haven't had any more problems. I'm a big guy at 6 ft 6 in and 265 so the battery doesn't last as long I would like and I've found a hill it won't climb so I'll have to change the chain ring to a lower tooth count for my elk hunts for better hill climbing. All in all it's a good bike and very well built.
We bought two of these bikes and couldn't be more pleased. My wife at 5'4" loves hers. I catch her goofing around and playing Speed Racer on corners. I'm 6'1" and this bike is at it's limit. It's still an easy ride. It's smooth and the controls are easy to use. In 10 minutes the bikes were out of the box and ready to pedal. After the battery charged up it was 100%. This is a great e-bike to run to the store or to the beach. The frame is rugged and a neat design. Plan an extra few minutes for your ride time because people will be asking about your bike. The height adjustment for the handle bar is limited to the bar rotation (no post adjustment). This hasn't been a problem, just an observation. It's still a 5 star product. Customer service is exceptional. Communications were clear and they delivered as promised. This is a reliable team.
We (husband and I) purchased two Jupiter DiscoveryX5 electric folding bikes. We wanted something that we could ride around campgrounds plus also fit in the basement of our motorhome. This little jewel was perfect! We just got back from a big airshow in Oshkosh, WI and rode these all over the campground and everywhere we could. Being senior citizens - 67 and 74 - these allowed us to venture out more and not have to rely on the busses to get us to the venue where everything was taking place. I'm now thinking of places I can ride around my home as I don't want to wait until we travel again to enjoy this awesome bike.
We are full time boat cruisers and these bikes have been invaluable to us. Everywhere we go people stop us to ask where we got them and how we like them. It was virtually impossible to find an electric folding bike and those we did find were too heavy, too expensive or clunky. The JupiterBike Discovery X5 is easy to transport (we can even load them into our inflatable dinghy) and they perform great. We couldn't be happier!
Six months ago I left this review on Google maps. I can't say enough good about this company and the commitment to quality of product, service and consumer relations. Customer Service has been excellent in answering my questions or concerns usually within a couple hours of email if not the same day... I highly recommend this company and their products... proud owner of a JupiterBike Defiant. Almost 1200 miles on it and looking forward to many more. I now have over 3500 miles on my Defiant and have had a wonderful experience with the Tech Department and Customer Service when any concerns have popped up they have done a good job at addressing my concerns and getting me rolling again.
After a little over a year my review of the Defiant... I have spent more time on my bike that I ever have, it brought the fun back to biking. With a few very minor tweaks it became even more solid: - Kinect Seat-Post for an even smoother ride - Snow Air Fork - Brooks Seat You can go a pretty good distance on level 1, approximately 30 to 40 miles depending on the terrain. Overall, I highly recommend this VERY SOLID bike and I would definitely buy again. Pound for pound a bargain.
The Summit Electric Folding Bike is ahead of its - Time - every way you can think of from from its design to its 3 fin wheels makes me feel like I have a Mercedes Benz Bike …the battery being hidden in the inside of the bike is a serious game changer...it’s great on tough roads and handles bumps like there not even there...the disc breaks are smooth and definitely work, especially when you are going at a high speed...it has a USB charging port on the side where u turn on and off the bike which will help if your phone is dying or if u using it to make deliveries...super comfortable and I know for sure it goes over 28 mph because I witnessed it…overall everywhere I go I turn heads and people. Can’t believe it’s electric and folding...the folding part makes it very easy to store and it does take up a lot of space so if u want to travel with the bike u could...the bike is everything and more! I’m happy I stumbled upon this bike by ACCIDENT and one of the best things I did! Also, I caught it when it first came -n - still no one has a bike that compares …SUMMIT ELECTRIC FOLDING BIKE FOR THE WIN!!!
Love it so much! I live in the country and the area is mostly sandy. It does very well going up and down small hills. It's easy to go from manual to powered while you're riding it. I just can't say enough about it. It is just fun! Get one!
I love my new cargo bike. I have a hill to climb as soon as I start to ride and its so nice to go up the hill with out exerting myself. I get lots of compliments when I'm on my bike, it is definitely an eye catcher.
I have ever had making a purchase. Bike was shipped QUICKLY and arrived in perfect condition. Customer service was first class and super friendly. Bikes were as advertised and awesome. THANK YOU Urban-Ebikes!!!
I received my e-Azteca electric trike a few days ago and absolutely enjoy it. This is the second trike we have purchased from Urban-ebikes. The stability gives us confidence to go bike riding and the battery assist makes it so easy to get around hilly areas.