Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Bikes are SOLD OUT and available for Pre-Orders! Expected to ship around April 2022.
Qualisports VOLADOR 35OW 36V folding commuter bike is a powerful, comfortable and reliable electric bike. The Volador’s robust, quiet, smooth 350W brushless geared motor and removable 36V 7.0Ah lithium battery will propel you up to 30 miles on a single charge, making it a commuter's dream. The durable and strong electric bike, with its high-strength aluminum, can support up to 240lbs and provides a comfortable ride.
The bike comes in 3 colors, this satin red, glossy silver, and a satin black as well. The aluminum alloy frame is rigid all around and doesn’t provide for any suspension or absorption of any kind apart from the tires and a slightly comfortable saddle that I would still however classify as an active saddle. The tires are 20” x 1.95”, sort of a higher volume tire from Kenda.Over the tires you have these nice black and sturdy steel fenders.
Driving the Volador is a planetary geared hub-motor from MXUS. The motor is 350watt nominally rated with a 12 magnet cadence sensor and throttle. The max speed is 20mph, so with that throttle and pedal assist, that makes this a Class 2 ebike.
Powering the Volador is a 36v 7ah battery (252 watt hours), which is on the smaller side, but enough for the quick trips this bike is made for.
The Volador weights just 38.5lbs and can effortlessly fold down into a 32.68” x 15.74” x 26.38” compact size, which means it can be easily stored in tight out of the way places in your home, under your work desk, or on public transport. The e-bike has a smart LCD display which provides you with rich rider information, such as your speed and battery life, helping to keep you informed throughout your ride. This multifunctional computer offers you with four choices of either riding: PAS, Control Mode, Pedal, and Throttle Mode. The intuitive sensor can detect every mode and precisely respond creating a seamless riding experience.
Optional Accessories: Alloy Rear Rack, Aluminum Alloy Front Basket, Bike Cover Bag
Size: 58” x 38” x 44”
Folded Size: 32.68” x 15.74” x 26.38”
Net weight: 36lbs
Range: 31 miles (PAS )
Charging time: 3 Hrs
Battery type: Samsung Lithium-ion
Battery capacity: 36V 7.0Ah
Noise : ≥ 62 dB(A)
Motor: MXUS 350W brushlessgeared DC motor
Rated output power: 350W
Motor efficiency: ≥ 80%
Rated RPM: 265±10r/min .
Rated voltage: 36V
Max torque: 40N.m
Overcurrent protection: 12±1A
Low-voltage protection: 30±1V
Modes: 5 levels+ throttle + walkassist
Tire diameter: 20 inch
Frame: 20 inch 6061 Al-Alloyfoldable
Front fork: 20 inch 6061 Al-Alloy
Brakes: 160mm disc brakes
Rim: 20 inch Al-Alloy 13G36H
Tire: Kenda 20 x 1.95
Chain wheel: Prowheel 52T
Free wheel: Shimano 7 speed
Front hub: Sigma Al-Alloy
Handle bar: Promax
Display: Kunteng LCD
Controller: Kunteng sine waveFOC
Brake levers: Al-Alloy e-bikelever
Pedal: foldable pedals
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
No returns after 14 Days of receiving the Bike.
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Box must be sealed and unopened.
Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)
Accessory/replacement part orders:
No returns after 30 days of receiving parts.
To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Subject to a 25% restocking fee Customer pays shipping both ways
No returns, except in EXTREME cases of breakage/malfunction
Please email us with TRACKING NUMBER after you send your return by emailing firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:4422 E Airport Dr unit A, Ontario, CA 91761.
To return your product, you should mail your product to
Add: 4422 E Airport Dr unit A, Ontario, CA 91761
Tel: +1 415 629 6623
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:
Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship.
This includes a 5 years warranty on Frame and Fork.
Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depending on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).
Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered.
All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25KGs
PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.
Warranty is valid only in Continental United States only.
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Came quickly, securely packed so it arrived in perfect condition. Most of it is preassembled except the fenders. Brakes are fine, the frame is solid yet overall weight is manageable at about 30 lbs. Overall this Volador ebike exceeded expectations and I’m thrilled to have and ride it every day. After 3 months still love this ebike，Will buy another one for my wife!
I am really glad I picked this bike for my child to commute to school (9 miles each day). Has been real sturdy and reliable. Battery life has been pretty good after months of usage. Including the professional assembly was the deal clincher for me. It was done expertly, timely and would have taken me a lot more time if I had chosen to assemble it. I liked the frame style as well as opposed to a traditional bike as it affords more stability and easier to handle.
Great little city commuter/errand bike. I've only been riding it 3 days, but it's been a lot of fun. I can't seem to get it over 17 mph on the flats with throttle only and it says it will do 20, and it won't seem to do the steepest hills without pedaling, but I'm still quite pleased. I'm replacing the seat with something a little cushier, but everybody's body is different (I'm skinny) and the stock seat might be fine for some. No regrets :)
The bike is set to deliver on Tuesday.
My trike is great. It allows me the freedom and mobility to get out. My neuropathy limits my exercise so I was stuck doing the same areas close to home. Now I can go all over the place. My Trike gets a lot of attention from lookers. I never imagined paying $2k for a bike and have zero regrets. Worth every penny.
This bike is amazing!! I've only had it a short time, but WOW is it fun to ride!! So far the lonest I've gone is 25 miles with Peddle assist on 2 and didn't even use half of the battery. This Bike is a real joy to ride. The bike comes very well equipped only thing missing is a tail light.
I seen in another group a women in her mid 60s and height of 5’5” having a problem with strength enough to first getting moving on such a heavy bike. So this was my advice. Hope this helps if you are having a similar issue getting rolling. My wife is 5’2”. When she starts she starts in pas 1. Pas 1 which set to 20 percent. Very important to reset each pass level. 20 percent assist is up to a slow trotting speed. So when she first takes off she eases into throttle. Sit on the bike and slightly apply throttle as little as you can. Once you start to move you can begin to peddle or maybe just throttle gently for a while. Set past 2 to 30 percent. After you have momentum switch to pass 2 and bike will assist up to running speed. I would stick to pas 1 and 2 until you are used to the bike. Think of the throttle like a variable speed drill and drill very slowly at first gradually picking up speed. The throttle is youth strength so learn this youth power by easing into it. Now you are riding!
I just received my magicycle ebike. I took it for it’s maiden ride today and I was so impressed. I LOVE IT… Bike is very well made, nice features and so far works great. I just want to let you know how much I enjoyed it. I took it on about a 11 mile trip and it is so much of an improvement over a conventional bike. I am 66 and use to love to ride bikes but all the inclines really wore on my knees and was unable to enjoy the ride, but now with the ebike with PAS it is GREAT. Your product is very good and with the reasonable price point, it will sell to anyone wanting to enjoy riding, I would give it a 100 percent endorsement to anyone. Just wanted to say Thank You!
Received my white step through last night, spent about an hour putting it together. Today I went on my first ride. Ended up going 9 and 1/2 miles. I found it really enjoyable and spent most of the ride in pedal assist level 2 and 3. I have two arthritic hips and by the end of the ride I was started to get a little sore. It was great to be able to have the throttle to go the last half mile! I am completely impressed with the quality of this bike. I really wasn't expecting it to be so substantial and well built.
I have received the bike in short time very happy with prompt attention to my order. Unfortunately I live in Minnesota and the weather is not good for bike use so I have not tried it out yet
Very convenient. I have used it to shop in the grocery which is not far from my house. Affordable but valuable. My family loves this bike! We got rid of one of our cars. And I found I even can haul my son to nursery school. I just did this morning today.
Probably the best standard electric trike available
The "Tornado" is a well-designed, well-made affordable entry level electric mountain bike with a full suspension. This powerful, practical, and affordable bike makes riding for fun or exercise very enjoyable. The powerful electric drive system is very quiet and smooth. Thank you for the great bicycle that keeps me enjoying the ride!
Ok first of all I own bikes, a lot of bikes and I even own a variation of the fabled STEALTH BOMBER which is hella fun but let me just say the EUNORAU DEFENDER S is a down right monster. Sure it’s not cheap but neither are Lamborghinis but you get what you pay for.. For those of you worrying about low end torque, STOP WORRYING bc this bike has more than you’ll probably ever need. The pedal assist works great, minimal delay on and off with a rather accurate sensor setup. The brakes are better than I’ve heard people describing them(maybe Eunorau has addressed that) id say 8.5 out of 10. I just can’t say enough about the power bc going in I thought 750 per wheel should be ok, now I’m thinking it’s a little absurd but delightful as it pulls and pulls and pulls. Did I mention get the extra 17ah battery bc these 750hubs are thirsty and you don’t wanna deprive them of voltage. One thing though the 80mi stated range is well laughable unless you never leave assist level 1 and run 80lbs in your tires to lower friction. But who cares I can live with a realistic 50-60miles real world.. GET THIS BIKE it’s down right delightful. If you don’t get this you’ll regret it when the guy down the street gets his and does donuts around your 350w single motor budget bike..don’t be that guy..
I am getting around the area like never before. I just can't get off this thing. Already logged a bunch of miles and keep logging more. Thanks.
Brings me back to my youth! I love this bike because I can modulate the power to get a good workout while still enjoying my ride! I usually ride in the 2-3 power range which maximizes my ride length while still allowing me to pedal with the motor. I also like the street tires this bike comes with. While the knobby tires are cool they are loud on the road and wear out faster. I've put 500 miles on my bike and my tires still look new. Awesome job swell!
The wedge is perfect for my son, it folds up so easy and fits in my car. Even if mom wants to go and enjoy it as well, it has no problem zipping me around. All around great bike for a great price!
Purchased this bike after buying the summit for myself and she couldn't be happier. She is a little smaller so the summit step-thru was a little too big for her but this one fit just right!