Qualisports VOLADOR Commuter Folding Electric Bike 35OW 36V

Qualisports VOLADOR 35OW 36V folding commuter bike is a powerful, comfortable and reliable electric bike. The Volador’s robust, quiet, smooth 350W brushless geared motor and removable 36V 7.0Ah lithium battery will propel you up to 30 miles on a single charge, making it a commuter's dream. The durable and strong electric bike, with its high-strength aluminum, can support up to 240lbs and provides a comfortable ride.

The bike comes in 3 colors, this satin red, glossy silver, and a satin black as well. The aluminum alloy frame is rigid all around and doesn’t provide for any suspension or absorption of any kind apart from the tires and a slightly comfortable saddle that I would still however classify as an active saddle. The tires are 20” x 1.95”, sort of a higher volume tire from Kenda.Over the tires you have these nice black and sturdy steel fenders.
Driving the Volador is a planetary geared hub-motor from MXUS. The motor is 350watt nominally rated with a 12 magnet cadence sensor and throttle. The max speed is 20mph, so with that throttle and pedal assist, that makes this a Class 2 ebike.
Powering the Volador is a 36v 7ah battery (252 watt hours), which is on the smaller side, but enough for the quick trips this bike is made for.
The Volador weights just 38.5lbs and can effortlessly fold down into a 32.68” x 15.74” x 26.38” compact size, which means it can be easily stored in tight out of the way places in your home, under your work desk, or on public transport. The e-bike has a smart LCD display which provides you with rich rider information, such as your speed and battery life, helping to keep you informed throughout your ride. This multifunctional computer offers you with four choices of either riding: PAS, Control Mode, Pedal, and Throttle Mode. The intuitive sensor can detect every mode and precisely respond creating a seamless riding experience.
Optional Accessories: Alloy Rear Rack, Aluminum Alloy Front Basket, Bike Cover Bag

SPECIFICATION

Size: 58” x 38” x 44”

Folded Size: 32.68” x 15.74” x 26.38”

Wheelbase: 39.5”

Net weight: 36lbs

Range: 31 miles (PAS )

Load: 220lbs

Charging time: 3 Hrs

Battery type: Samsung Lithium-ion

Battery capacity: 36V 7.0Ah

Noise : ≥ 62 dB(A)

Motor: MXUS 350W brushlessgeared DC motor

Rated output power: 350W

Motor efficiency: ≥ 80%

Rated RPM: 265±10r/min .

Rated voltage: 36V

Max torque: 40N.m

Overcurrent protection: 12±1A

Low-voltage protection: 30±1V

Kwh: <1.2Kw.h

Modes: 5 levels+ throttle + walkassist

Tire diameter: 20 inch

Frame: 20 inch 6061 Al-Alloyfoldable

Front fork: 20 inch 6061 Al-Alloy

Brakes: 160mm disc brakes

Rim: 20 inch Al-Alloy 13G36H

Tire: Kenda 20 x 1.95

Chain wheel: Prowheel 52T

Free wheel: Shimano 7 speed

Front hub: Sigma Al-Alloy

Chain: KMC

Handle bar: Promax

Display: Kunteng LCD

Controller: Kunteng sine waveFOC

Brake levers: Al-Alloy e-bikelever

Saddle: KNUS

Pedal: foldable pedals

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

No returns after 14 Days of receiving the Bike.

To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

Box must be sealed and unopened.

Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)

Accessory/replacement part orders:

No returns after 30 days of receiving parts.

To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

Subject to a 25% restocking fee Customer pays shipping both ways

Used items:

No returns, except in EXTREME cases of breakage/malfunction

Please email us with TRACKING NUMBER after you send your return by emailing info@qualisports.us

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@qualisports.us

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@qualisports.us  and send your item to:4422 E Airport Dr unit A, Ontario, CA 91761.

SHIPPING

To return your product, you should mail your product to

Add: 4422 E Airport Dr unit A, Ontario, CA 91761

Contact: daniel@qualisports.us

Tel: +1 415 629 6623

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY

We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:

Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship.

This includes a 5 years warranty on Frame and Fork.

Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depending on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).

Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered.

All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25KGs

PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.

Warranty is valid only in Continental United States only.

THIS WARRANTY DOES NOT COVER:

Normal wear and tear

Improper assembly

Improper follow-up maintenance

Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold

Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)