Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
The Rambo PROWLER Xtreme Performance Electric Bike 1000W 48V is silent but deadly. Using a gearless technology from Enviolo, the rear hub has a huge 380% gear range! The Bafang 1000w Ultra Drive Motor is virtually silent, pair it with the Samsung 48v 17ah battery – you’ll cruise up to 40 miles per charge. If that isn’t enough, the new TrueTimber VSX camo paint pattern is 100% exclusive to Rambo.
Rambo’s frame integrated batteries allow the battery to sit lower on the bike frame than a standard battery. By placing it lower on the frame it helps keep the weight lower and gives the bike a faster, more responsive ride. Our integrated battery packs use the very best lithium ion batteries produced by Samsung, both leaders in the lithium ion market. Our integrated batteries are designed to be universal and allow you to upgrade to a whopping 17-amp hour battery! The 17-amp hour battery can give you a max distance of 40 miles! Not all batteries are equal. In fact, not even close. Many e-bikes that are advertised on the market today at a certain amp hour fall very short. Real life tests show Rambo outperforms again and again! Don’t be fooled for less than best!
ULTRA 1000W MOTOR
The Ultra Drive 1000w mid-drive motor is a cyclist's dream, using three sensors to gage the speed and pedal torque this motor gives you unmatched control and comfort. The Max Drive delivers a nominal power rating of 1000W and a peak rating of 1500W. The Max Drive System puts out a maximum torque of more than 160 N.m, This motor operates in virtual silence while powering you at 1000W. The modular motor design and integrated controller make disassembly, repair or maintenance easier than ever.
Wide range of Rambo accessories available with the e bike purchase! Contact us about details and prices!
MODEL #: 1000 XPE
FRAME: Aluminum Alloy 6061
PAINT: TrueTimber VSX
MOTOR: Bafang 1000w Ultra Drive
DIGITAL DISPLAY: DP C10.UART
BATTERY: Samsung 48v 17ah
FORK: GT860 Air
FRONT HUB: KT-M0CF 150mm Sealed
REAR HUB: Enviolo CVT
THROTTLE: Thumb throttle
FRONT BRAKE: Tektro HD-E725 4 Piston Hydraulic 203mm
REAR BRAKE: Tektro HD-E725 4 Piston Hydraulic 180mm
CHAIN RING: Rambo Custom 44T Narrow Wide
TIRE: Maxxis Minion FBF, FBR 27.5" x 3.8"
RIM: Double Wall W/O holes 70mm wide
PEDAL: Wellgo B807DU
SADDLE: Selle Royal A027HEO
HANDLEBAR: Promax 770mm
STEM: Promax MA-50
GRIP: Velo 100mm / 122mm lock on
MAX SPEED: 28mph
RANGE: up to 40 miles
STAND OVER HEIGHT: 32.8″
FRAME SIZE: 19.7″ Medium
WEIGHT CAPACITY: 300 Lbs.
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from the order date for a refund or replacement.
To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.
Contact Rambo Bikes at 952-283-0777 to obtain an RA number.
Provide us with your order information and reason for the return.
Returns must include the issued RA Number on the box and will not be accepted without this number.
Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
Non-defective returns will be charged a 20% restocking fee.
Returns without the complete original packaging will not be accepted.
Shipping and handling is non-refundable except in the case of defective merchandise.
Shipping and insurance for returned merchandise must be prepaid by the customer via UPS or FedEx.
Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less than your original shipping fee as well as the 20% restocking fee.
Please ship all return merchandise to the following address:
21673 Cedar Ave S, Lakeville, MN 55044
STANDARD LIMITED WARRANTY
Rambo Bikes™ have an expected lifespan depending on the level of care and/or use. Misuse, neglect and abuse will significantly
reduce the expected lifespan of your bike. Some types of riding styles - competition, jumping, downhill racing, and extreme
conditions or climates - will all impact the lifespan of your bike and its components. These types of riding may cause premature
failure of your bike and its components. This warranty does not extend to any failures associated with this type of riding, or to
any Rambo products that have been subject to misuse, neglect, abuse, or improper storage, or if the product is modified or altered
in any way other than as directed by official Rambo Bike instructions. Always have your bike periodically inspected by a qualified
bicycle technician. These inspections are crucial for the safety of you and others around you as well as extending the lifespan of
Limited Lifetime Frame Warranty
Rambo bike frames are warranted against factory defects for the lifetime of the original purchaser as long as they remain the
owner of the Rambo bike. This warranty is non-transferable. Your Rambo frame is warranted against premature failure caused by
faulty workmanship or materials, as determined by Rambo Bikes. Frames must be returned to Rambo Bikes at the owner’s
expense for determination of defect and/or replacement. If a frame replacement is found to be warranted by Rambo Bikes, a
a comparable frame (depending on availability) will be issued to the original purchaser. Front forks and suspension forks do not
have a lifetime warranty!
Beyond the lifetime frame warranty, Rambo Bikes warrants all bikes, enclosed hardware (where applicable) and accessories to be
free from defects in material and workmanship for a period of twelve months from the original date of purchase. Some
components on your Rambo bike such as brakes, tires, tubes, chains, grips, motors and cables are not warranted against normal
wear. If you find a product to be defective, contact Rambo at 952-283-0777. All components must be returned at the owner’s
expense for inspection. Product repairs and/or updates not covered by warranty will be provided at a set rate. At its sole
discretion, Rambo will determine whether the component will be covered under this warranty. This warranty is in lieu of all
other warranties expressed or implied. You may have certain legal rights that extend beyond this warranty in certain states.
Terms and Conditions of this Limited Warranty
This limited warranty does not cover installation, disassembly, adjustments of components, normal wear and tear,
damage caused by improperly installed parts or components, installation and use of aftermarket accessories or storage
fees. Any installation of a power plant (motor electric or internal combustion) other than power plants supplies directly by
Rambo Bikes immediately voids this warranty. Some parts and components may from time to time become obsolete or
discontinued. Rambo Bikes reserves the right to substitute any component at its sole discretion. This is the only warranty
provided or honored by Rambo Bikes, and no other warranty will be honored unless specifically provided for by law. No
the implication of merchantability or fitness for a particular purpose has been made by Rambo Bikes.
Rambo Bikes™ will not be held liable for any damages resulting from breach of warranty or for sums beyond the purchase price of
the product. Rambo Bikes is not liable for lost profits or goodwill; downtime; damage or destruction of items or equipment used
with, or in conjunction with Rambo Bikes™; personal injury or loss; or any other damages. This agreement is the entire agreement
between you and Rambo Bikes™, and supersedes any prior agreements, representations, or proposals; and may be changed only by
written agreement with Rambo Bikes™. Waiver by any party or breach of this agreement will not constitute a waiver of any
subsequent default or breach of the same of different kind. The invalidity of any provision of this agreement shall not affect the
validity of the other provisions hereof. This agreement shall be governed by laws of the State of Minnesota, U.S.A.
Rambo Bikes™; Lakeville, MN 55044
****************** PRODUCT REGISTRATION ***********************
Please complete this card and mail to Rambo or visit RamboBikes.com and submit registration online to activate your warranty.
Product __________________________ Model Number/Serial Number _____________________________
Owner’s Name ____________________________________ Purchase Date ________________________
Street Address __________________________________________________________________________
City _____________________________ State __________ Zip Code _____________
E-mail Address _________________________________________________ Phone ________________________
Purchased From (Dealer Name) __________________________________________________________________
How did you hear about us: ____ Catalog ____ Webpage ____Friend ____Magazine
Other, Please Explain ____________________________________________________________________
21673 Cedar Avenue South • Lakeville, MN 55044 • Tel: 952-283-0777 • Fax: 952-236-6458
-You must register your bike with Rambo Bikes
Failure to do so will result in no warranty coverage.
-Register your bike online at rambobikes.com
-Proof of purchase is required to register your Rambo Bike.
Proper storage and maintenance of your battery is the responsibility of the customer. Rambo Bikes, limited warranty does not
cover improper storage or improper maintenance of your battery. Rambo Bikes reserves the right to determine battery condition
after testing. If battery failure happens, it is the responsibility of the customer to return the battery to Rambo Bikes. See reversed
side for “Proper storage and maintenance.
-Upon the first use of your bike, make sure to charge the battery to 100%.
-Never charge your battery for longer than 12 hours.
-If storing your bike for more than 7 days without use, make sure to have battery level at or around 80% charge.
-Never store your battery in cold storage, or areas colder than 40 degrees Fahrenheit.
-Always store your battery in a dry place.
--Batteries should be charged at a minimum of every 3 months
DAMAGE AND FAILURE TO COMPLY
-If storing your bike for extended periods of time with low battery voltage, your battery voltage can drop below the recharge
threshold, deeming your battery to be defective.
-Storing your battery in cold or hot weather for extended periods of time can do damage to the battery cells, resulting in reduce
distance and performance. In some cases, your battery can freeze resulting in battery cell damage, not allowing the battery to take
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!