Troxus EXPLORER Step Over Fat Tire Electric Bike 750W 48V

The Explorer Step Over 26" is equipped with a rear rack therefore the bike can carry your cargo easily. What’s more, you can install a child seat and enjoy riding with your children.

Equipped with Samsung 48V/20A Battery to provide power. It provides an estimated range of up to 60+ miles.

Equipped with SHIMANO 8 Speed Gear Shift System, the Explorer Step Over 26" E-bike provides the cycling speed in your adventure.

The 26" Kenda Fat Tires super fat tires, as the biggest e-bike tires in the U.S. market, make riding more stable to suit all road conditions, such as road, beach, snow and mountain.

Powered by a 750W Bafang high-end hub motor, there are no limits to your outdoor adventures with Explorer Step Over 26" E-bike!

With Explorer Smart Display-The backlit LCD display to let you easily check your stats like Speed, Battery, Assistance level, and Trip Distance.

HIGHLIGHTS

• 26'' Kenda Fat Tires

The Kenda-tire liners are made from a layer of aramid and ceramic particles built-in under the tread area and along the sidewalls. This material forms a defense line that can provide effective protection against punctures from glass and other small materials. Not only are they durable but they look great too!

• Aluminum Alloy Frame

Lightweight and durable 6061 Aluminum frame.

• SHIMANO 8 Speed Gear Shift System

The Shimano 8-speed freewheel means you can shift to larger gears for uphill riding and smaller gears for higher speeds. Combined with Pedal Assist, you can adjust the right speed for your ride.

• Integrated Equipment

The Troxus Electric Bike is equipped with a rear rack therefore the bike can carry your cargo easily. What’s more, you can install a child seat and enjoy riding with your children.

•  Smart Display

With Explorer Smart Display You can easily check your stats like Speed, Battery, Assistance level, and Trip Distance. The backlit LCD display lets you check the info at a glance so you can keep your eyes on the road.

• Samsung Battery

Powerful Motor needs a Great Battery and the Samsung 48V/20Ah Battery is ready to deliver. It provides an estimated range of up to 60+ miles. This battery is also easily removable and very portable - you can take it with you on brakes and thanks to its USB-Port it can be used to charge your phone and accessories.

SPECIFICATION

• MOTOR: 48V 750W Hub motor, Bafang
• THROTTLE: throttle on demand throttle from a complete stop
• DISPLAY: L401 LCD
• SPEED: Up to 20mph on Throttle. Can be adjusted to up to 28MPH on Pedal Assist
• BATTERY: 48V/20Ah, Lithium
• SENSORS: Speed sensor
• PEDAL ASSIST: 5 Levels
• CHARGER: 54.6V 3A
• RANGE: 49-62 Miles
• FRAME: 6061 Aluminum alloy
• WEIGHT: 91.5LB
• PEDALS: 9/16'' Alloy Platform
• FORK: aluminum alloy, Suspension Fork
• WEIGHT LIMIT: 275LB
• KICKSTAND: Included, Rear Mount
• BOTTOM BRACKET: Square
• CRANKSET: 170mm w/46T
• REAR DERAILLEUR: Shimano 8 speed
• CASSETTE: 12-32T, 8 Speed Cassette
• SHIFT LEVER: 8 Speed
• BRAKES: Hydraulic disc brake, 180mm Rotors
• CHAIN: KMC Z8.3
• RIMS: Front: Single Wall Aluminum 36h Rear: Double Wall Aluminum 36h
• SPOKES: Front wheel: black stainless 13 Gauge Rear wheel: black stainless 12 Gauge
• TUBES: Butyl Rubber
• HUBS: 36H Disc Thru-axle Fronts, Nutted Rear
• TIRES: 26 x 4"  Tires
• SADDLE: Troxus
• SEATPOST: Forged Alloy, 30.9*350mm，2 Bolt Clamp
• STEM: Threadless, 31.8mm,7 Degree rise
• SEAT CLAMP: Quick release
• HANDLEBARS: Aluminum 31.8mm, 700mm
• HEADSET: GINEYEA Sealed Bearing Headset
• GRIPS: Ergonomic Comfort

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

Refund Policy

Any order canceled before shipping is free.

If your order has already been shipped, you will be charged a 15% processing fee and you only get an 85% refund of the total order price.

We offer a 100% money-back guarantee against any manufacturing defects that make the product or parts beyond repairable or replaceable on arrival and out of the box.

Partial Refund for Scooters and Bikes in case of returning an open-box product if a customer has a change of heart (i.e. Buyer's Remorse) in the 15-day return period. The 2-way shipping cost is non-refundable, and 20% restocking fees will be charged. We have to charge the restocking fees because we won't be able to sell the unit as new, and we would need to examine the Scooter and/or Bike upon receiving it (full Quality Inspection).

Store credits are provided in case of returning unopened parts and accessories within 15 days. Customers pay for the shipping of the return. Used parts (regardless of operational or troubleshooting purposes) are not returnable.

Limitations

For any return of products purchased on the website, the customer needs to contact Troxus mobility (support@troxusmobility.com) first and obtain the Return Material Authorization (RMA) before shipping back the items.

A return request would not be granted and regular RMA policies apply if (i) there is any notable user-induced damage beyond unusual wears-and-tears on the scooter and bike within the 15-day return period (for example, bent front suspension due to an accident, a flat tire, a broken taillight and so on), (ii) the unit has been used excessively and collected excessive amount of dirt/mud, or (iii) any customization/modification has been made on the scooter and bike.

Please understand we are a startup company trying to promote energy efficiency and green alternatives. We believe during your buying research, you would know our product is not only the best last-mile transportation but also a great value and affordable. We stand behind our products but we also need to make sure we have a viable business. To do that, we have to be very careful in reducing the operation cost, which includes educating our customers to make the right choice and keep the return rate low and fair.

WARRANTY

TROXUS provides 24 months Warranty and after-sales service to its products. This is a relatively long after-sales service time for the electric transportation industry and we do it because we have the utmost confidence in the quality of our products.

Terms and Limitations to the 24-month warranty and after-sales service policy:

The 24-month service time starts from the time the customer makes the order.

Tires and brake pads are wearable parts and are not included in the after-sales package.

If the issue is caused by an impact or wear caused by improper riding, it is not covered by the warranty, but we can help you with repairs. The parts needed and the related accessories are not covered by the warranty

If your E-bikes have any quality problems, please feel free to contact our team via support@troxusmobility.com, and send relevant photos and videos. After receiving the information, our team will diagnose the situation.

If natural damage occurs to the E-bike , we will provide you with an after-sales plan as soon as possible. The fastest way is to mail repair parts and provide related repair videos so that you can quickly replace parts at home. Our E-bikes are modular in design, and the replacement of parts is very simple. We will provide repair videos for your reference.

If it is not convenient for you to replace the parts by yourself, we will provide you with a repair plan and have your E-bikes sent to us for repair.  

Maintaining your E-bikes

To maintain the quality of the product, please refer to the following suggestions:

It is best to use the E-bike at least once a month to avoid damaging the battery.

Check the screws regularly and make sure they are tight.

Do not place the E-bike close to a fire, areas with excessive humidity, etc.

Please follow the instructions when using the products.