Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
The Explorer Step Over 26" is equipped with a rear rack therefore the bike can carry your cargo easily. What’s more, you can install a child seat and enjoy riding with your children.
Equipped with Samsung 48V/20A Battery to provide power. It provides an estimated range of up to 60+ miles.
Equipped with SHIMANO 8 Speed Gear Shift System, the Explorer Step Over 26" E-bike provides the cycling speed in your adventure.
The 26" Kenda Fat Tires super fat tires, as the biggest e-bike tires in the U.S. market, make riding more stable to suit all road conditions, such as road, beach, snow and mountain.
Powered by a 750W Bafang high-end hub motor, there are no limits to your outdoor adventures with Explorer Step Over 26" E-bike!
With Explorer Smart Display-The backlit LCD display to let you easily check your stats like Speed, Battery, Assistance level, and Trip Distance.
The Kenda-tire liners are made from a layer of aramid and ceramic particles built-in under the tread area and along the sidewalls. This material forms a defense line that can provide effective protection against punctures from glass and other small materials. Not only are they durable but they look great too!
Lightweight and durable 6061 Aluminum frame.
The Shimano 8-speed freewheel means you can shift to larger gears for uphill riding and smaller gears for higher speeds. Combined with Pedal Assist, you can adjust the right speed for your ride.
The Troxus Electric Bike is equipped with a rear rack therefore the bike can carry your cargo easily. What’s more, you can install a child seat and enjoy riding with your children.
With Explorer Smart Display You can easily check your stats like Speed, Battery, Assistance level, and Trip Distance. The backlit LCD display lets you check the info at a glance so you can keep your eyes on the road.
Powerful Motor needs a Great Battery and the Samsung 48V/20Ah Battery is ready to deliver. It provides an estimated range of up to 60+ miles. This battery is also easily removable and very portable - you can take it with you on brakes and thanks to its USB-Port it can be used to charge your phone and accessories.
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at email@example.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Any order canceled before shipping is free.
If your order has already been shipped, you will be charged a 15% processing fee and you only get an 85% refund of the total order price.
We offer a 100% money-back guarantee against any manufacturing defects that make the product or parts beyond repairable or replaceable on arrival and out of the box.
Partial Refund for Scooters and Bikes in case of returning an open-box product if a customer has a change of heart (i.e. Buyer's Remorse) in the 15-day return period. The 2-way shipping cost is non-refundable, and 20% restocking fees will be charged. We have to charge the restocking fees because we won't be able to sell the unit as new, and we would need to examine the Scooter and/or Bike upon receiving it (full Quality Inspection).
Store credits are provided in case of returning unopened parts and accessories within 15 days. Customers pay for the shipping of the return. Used parts (regardless of operational or troubleshooting purposes) are not returnable.
For any return of products purchased on the website, the customer needs to contact Troxus mobility (email@example.com) first and obtain the Return Material Authorization (RMA) before shipping back the items.
A return request would not be granted and regular RMA policies apply if (i) there is any notable user-induced damage beyond unusual wears-and-tears on the scooter and bike within the 15-day return period (for example, bent front suspension due to an accident, a flat tire, a broken taillight and so on), (ii) the unit has been used excessively and collected excessive amount of dirt/mud, or (iii) any customization/modification has been made on the scooter and bike.
Please understand we are a startup company trying to promote energy efficiency and green alternatives. We believe during your buying research, you would know our product is not only the best last-mile transportation but also a great value and affordable. We stand behind our products but we also need to make sure we have a viable business. To do that, we have to be very careful in reducing the operation cost, which includes educating our customers to make the right choice and keep the return rate low and fair.
TROXUS provides 24 months Warranty and after-sales service to its products. This is a relatively long after-sales service time for the electric transportation industry and we do it because we have the utmost confidence in the quality of our products.
Terms and Limitations to the 24-month warranty and after-sales service policy:
The 24-month service time starts from the time the customer makes the order.
Tires and brake pads are wearable parts and are not included in the after-sales package.
If the issue is caused by an impact or wear caused by improper riding, it is not covered by the warranty, but we can help you with repairs. The parts needed and the related accessories are not covered by the warranty
If your E-bikes have any quality problems, please feel free to contact our team via firstname.lastname@example.org, and send relevant photos and videos. After receiving the information, our team will diagnose the situation.
If natural damage occurs to the E-bike , we will provide you with an after-sales plan as soon as possible. The fastest way is to mail repair parts and provide related repair videos so that you can quickly replace parts at home. Our E-bikes are modular in design, and the replacement of parts is very simple. We will provide repair videos for your reference.
If it is not convenient for you to replace the parts by yourself, we will provide you with a repair plan and have your E-bikes sent to us for repair.
Maintaining your E-bikes
To maintain the quality of the product, please refer to the following suggestions:
It is best to use the E-bike at least once a month to avoid damaging the battery.
Check the screws regularly and make sure they are tight.
Do not place the E-bike close to a fire, areas with excessive humidity, etc.
Please follow the instructions when using the products.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email email@example.com or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at firstname.lastname@example.org
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
This is my first electric bike and I am totally impressed. I have a sore knee and so sometimes I need my bike to do some of the work when that leg gets tired. This bike is fast, fun and easy to unpack and get on the road with.
Explorer step over fat tire electric bike. I was looking for a bike that would allow me to sit easily, I wanted to exercise and take it to work but also feel safe. I came cross the TROXUS Explorer and it checked all my needs, when it arrived it was easy to assemble and easy to ride. I get a lot of compliments from my co-workers. The bike runs smoothly, and I love the speed too.
Over all I'm satisfied with it's performance. Put a little over 30 miles on it so far. Only issues I've had so far was the tire tubes went flat right away. But not an issue since I had new tubes and tannus armor. I swapped em as they went flat and haven't had any more problems. I'm a big guy at 6 ft 6 in and 265 so the battery doesn't last as long I would like and I've found a hill it won't climb so I'll have to change the chain ring to a lower tooth count for my elk hunts for better hill climbing. All in all it's a good bike and very well built.
We bought two of these bikes and couldn't be more pleased. My wife at 5'4" loves hers. I catch her goofing around and playing Speed Racer on corners. I'm 6'1" and this bike is at it's limit. It's still an easy ride. It's smooth and the controls are easy to use. In 10 minutes the bikes were out of the box and ready to pedal. After the battery charged up it was 100%. This is a great e-bike to run to the store or to the beach. The frame is rugged and a neat design. Plan an extra few minutes for your ride time because people will be asking about your bike. The height adjustment for the handle bar is limited to the bar rotation (no post adjustment). This hasn't been a problem, just an observation. It's still a 5 star product. Customer service is exceptional. Communications were clear and they delivered as promised. This is a reliable team.
We (husband and I) purchased two Jupiter DiscoveryX5 electric folding bikes. We wanted something that we could ride around campgrounds plus also fit in the basement of our motorhome. This little jewel was perfect! We just got back from a big airshow in Oshkosh, WI and rode these all over the campground and everywhere we could. Being senior citizens - 67 and 74 - these allowed us to venture out more and not have to rely on the busses to get us to the venue where everything was taking place. I'm now thinking of places I can ride around my home as I don't want to wait until we travel again to enjoy this awesome bike.
We are full time boat cruisers and these bikes have been invaluable to us. Everywhere we go people stop us to ask where we got them and how we like them. It was virtually impossible to find an electric folding bike and those we did find were too heavy, too expensive or clunky. The JupiterBike Discovery X5 is easy to transport (we can even load them into our inflatable dinghy) and they perform great. We couldn't be happier!
Six months ago I left this review on Google maps. I can't say enough good about this company and the commitment to quality of product, service and consumer relations. Customer Service has been excellent in answering my questions or concerns usually within a couple hours of email if not the same day... I highly recommend this company and their products... proud owner of a JupiterBike Defiant. Almost 1200 miles on it and looking forward to many more. I now have over 3500 miles on my Defiant and have had a wonderful experience with the Tech Department and Customer Service when any concerns have popped up they have done a good job at addressing my concerns and getting me rolling again.
After a little over a year my review of the Defiant... I have spent more time on my bike that I ever have, it brought the fun back to biking. With a few very minor tweaks it became even more solid: - Kinect Seat-Post for an even smoother ride - Snow Air Fork - Brooks Seat You can go a pretty good distance on level 1, approximately 30 to 40 miles depending on the terrain. Overall, I highly recommend this VERY SOLID bike and I would definitely buy again. Pound for pound a bargain.
The Summit Electric Folding Bike is ahead of its - Time - every way you can think of from from its design to its 3 fin wheels makes me feel like I have a Mercedes Benz Bike …the battery being hidden in the inside of the bike is a serious game changer...it’s great on tough roads and handles bumps like there not even there...the disc breaks are smooth and definitely work, especially when you are going at a high speed...it has a USB charging port on the side where u turn on and off the bike which will help if your phone is dying or if u using it to make deliveries...super comfortable and I know for sure it goes over 28 mph because I witnessed it…overall everywhere I go I turn heads and people. Can’t believe it’s electric and folding...the folding part makes it very easy to store and it does take up a lot of space so if u want to travel with the bike u could...the bike is everything and more! I’m happy I stumbled upon this bike by ACCIDENT and one of the best things I did! Also, I caught it when it first came -n - still no one has a bike that compares …SUMMIT ELECTRIC FOLDING BIKE FOR THE WIN!!!
Love it so much! I live in the country and the area is mostly sandy. It does very well going up and down small hills. It's easy to go from manual to powered while you're riding it. I just can't say enough about it. It is just fun! Get one!
I love my new cargo bike. I have a hill to climb as soon as I start to ride and its so nice to go up the hill with out exerting myself. I get lots of compliments when I'm on my bike, it is definitely an eye catcher.
I have ever had making a purchase. Bike was shipped QUICKLY and arrived in perfect condition. Customer service was first class and super friendly. Bikes were as advertised and awesome. THANK YOU Urban-Ebikes!!!
I received my e-Azteca electric trike a few days ago and absolutely enjoy it. This is the second trike we have purchased from Urban-ebikes. The stability gives us confidence to go bike riding and the battery assist makes it so easy to get around hilly areas.
My son loves this BIKE. It is AWESOME. I ordered it on Monday and received it on Friday, just in time for my son's birthday. We took it on the path this weekend and everyone commented on how COOL it was. The seller didn't waste any time shipping it out. I received it faster than I expected...I Love that kind of service. Thank you for the great service and the super cool bike.
I have owned this e-bike for 3 months, and it has completely changed my life. I could barely walk or get good aerobic exercise because I had varicose veins in both legs, and I became very unfit. With this TROXUS Lynx e-bike, I can ride more than 10 km in one go, which is an acceptable intensity for my body. I sweat slightly at the end of each ride, I got a great workout, and I'm thankful for it!
Everyone tells me that this bike has the biggest tires that they have ever seen on a bike . I'm blown away with how much fun it is to ride this fat tire creation! I take it to the beach and ride in sand n dirt. handles extremely well, and no need for shocks.
Since I received it, I’ve been out biking for 3 straight weekends. This after not riding for over 30 years. I live in the mountains and the Troxus is just what I need to get me out again. In September, it will be my main transportation while I hunt in SC. Thanks for a great bike!