Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
Vulcanus is made for people who demand the Ultimate Fat Biking experience. It is Built with Zero Compromises - 750 Watt Brushless Gear Motor, 26” Inch Kenda Fat Tires, Mozo Front fork, Samsung Battery, and Shimano Gears are parts that need no introduction. Together they produce the Power that won’t let you down no matter what you face - be it Snow, Sand, Gravel, or plain old Tarmac.
750W Brushless Hub Motor
The 750W Brushless Hub motor keeps you going. It delivers 80 Nm of Torque which helps you conquer all terrains, hills, mud, sands, or snow! Thanks to it being a Brushless Hub type motor it means that it is practically maintenance-free. Motor parts are cleanly enclosed and housed together thus protecting them from the elements.
The motor works together with the Shimano 7-speed gear system which lets you easily choose the combination of pedaling and power that best suits you.
Powerful Motor needs a Great Battery and the Samsung 48V Battery is ready to deliver. It provides an estimated range of up to 60+ miles. This battery is also easily removable and very portable - you can take it with you on brakes and thanks to its USB-Port it can be used to charge your phone and accessories. Charging the bike is a breeze - just remove the battery in one second and take it anywhere like your cabin, camp, home, or office for charging. If a Single Battery isn't enough you can purchase extra batteries and store them in your bag and keep on riding!
With the Smart Display, You can easily check your stats like Speed, Battery, Assistance level, and Trip Distance. The backlit LCD display is easy to read in all kinds of weather and it lets you check the info at a glance so you can keep your eyes on the road.
You can easily switch between 5 different riding modes with a push of a button. With the powerful motor, you can enjoy riding leisurely in full-motor mode or have just the right amount of assistance in every situation.
Adjustable Front Fork & Triple-Shock Absorption
Thanks to the hydraulic brake absorption on the front wheel paired with 26-inch Kenda Fat tires, you'll get absolutely outstanding traction on all kinds of terrain. You can set the tire pressure as needed and use the bike on the most difficult terrain, or just pump it up and stroll down city streets.
The Aluminum Alloy Front Fork on this bike is also adjustable. You can lock up the Front Fork easily by turning the button on the left fork. The lock-up front fork has a shock-absorbing and locking function, which can be turned off when riding on flat and smooth asphalt roads. Depending on what kind of control you require you can choose a harder dampening that allows more agility and saves power or softer dampening to make your off-roading more comfortable. All this you can achieve by adjusting the oil pressure level by twisting the button on the right fork.
Troxus fat tire electric bike blends style, durability, and power with performance, making it the perfect bike for your casual riding as well as off-road adventure.
To broaden your horizons, explore every corner of the world, keep in good shape, and participate in any sort of social life, you need a Troxus electric bike.
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Any order canceled before shipping is free.
If your order has already been shipped, you will be charged a 15% processing fee and you only get an 85% refund of the total order price.
We offer a 100% money-back guarantee against any manufacturing defects that make the product or parts beyond repairable or replaceable on arrival and out of the box.
Partial Refund for Scooters and Bikes in case of returning an open-box product if a customer has a change of heart (i.e. Buyer's Remorse) in the 15-day return period. The 2-way shipping cost is non-refundable, and 20% restocking fees will be charged. We have to charge the restocking fees because we won't be able to sell the unit as new, and we would need to examine the Scooter and/or Bike upon receiving it (full Quality Inspection).
Store credits are provided in case of returning unopened parts and accessories within 15 days. Customers pay for the shipping of the return. Used parts (regardless of operational or troubleshooting purposes) are not returnable.
For any return of products purchased on the website, the customer needs to contact Troxus mobility (firstname.lastname@example.org) first and obtain the Return Material Authorization (RMA) before shipping back the items.
A return request would not be granted and regular RMA policies apply if (i) there is any notable user-induced damage beyond unusual wears-and-tears on the scooter and bike within the 15-day return period (for example, bent front suspension due to an accident, a flat tire, a broken taillight and so on), (ii) the unit has been used excessively and collected excessive amount of dirt/mud, or (iii) any customization/modification has been made on the scooter and bike.
Please understand we are a startup company trying to promote energy efficiency and green alternatives. We believe during your buying research, you would know our product is not only the best last-mile transportation but also a great value and affordable. We stand behind our products but we also need to make sure we have a viable business. To do that, we have to be very careful in reducing the operation cost, which includes educating our customers to make the right choice and keep the return rate low and fair.
TROXUS provides 24 months Warranty and after-sales service to its products. This is a relatively long after-sales service time for the electric transportation industry and we do it because we have the utmost confidence in the quality of our products.
Terms and Limitations to the 24-month warranty and after-sales service policy:
The 24-month service time starts from the time the customer makes the order.
Tires and brake pads are wearable parts and are not included in the after-sales package.
If the issue is caused by an impact or wear caused by improper riding, it is not covered by the warranty, but we can help you with repairs. The parts needed and the related accessories are not covered by the warranty
If your E-bikes have any quality problems, please feel free to contact our team via email@example.com, and send relevant photos and videos. After receiving the information, our team will diagnose the situation.
If natural damage occurs to the E-bike , we will provide you with an after-sales plan as soon as possible. The fastest way is to mail repair parts and provide related repair videos so that you can quickly replace parts at home. Our E-bikes are modular in design, and the replacement of parts is very simple. We will provide repair videos for your reference.
If it is not convenient for you to replace the parts by yourself, we will provide you with a repair plan and have your E-bikes sent to us for repair.
Maintaining your E-bikes
To maintain the quality of the product, please refer to the following suggestions:
It is best to use the E-bike at least once a month to avoid damaging the battery.
Check the screws regularly and make sure they are tight.
Do not place the E-bike close to a fire, areas with excessive humidity, etc.
Please follow the instructions when using the products.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Had my bike about a month before I really got it out to ride and let me tell you , it was wonderful ! Drove it on vacation, on the boardwalk which was one of my dreams of doing again. It’s been about 15 years since I rode a bike due to back surgery and multiple problems after them. This bike got me back to riding again and made me sooo happy to be back on 2 wheels again ! It was truly more than I had expected !
I have had my TROXUS Vulcanus for three months and love it. I am a very casual rider and only have about 400 miles on it. Most of my rides are local and very casual. I have a lot of options as far as bike lanes and trails around. Most of my rides are under 30 miles, with that being said, I find the battery last long enough for me for the type of riding I do. I did read some reviews in bike magazines, along with customer reviews and made my choice. I initially chose the Vulcanus for it's look and capabilities. I also thought the price was right and had the biggest bang for the buck as it related to features. As I stated, I am a very casual rider and this bike fulfills my needs and I get a lot of compliments about it. Since I added the tire liners no more flats, thus far. I did add a rear rack and bags, it makes it easier to carry my stuff on my rides. I did take the bike into my local shop for a tune up- cable adjustment, break chatter, etc and it was well worth it. So after one year of riding, I am still in love with my Vulcanus and I am trying to talk my wife into a skyhopper as well. Happy E-Biking!!
Very impressed with the quality of the bike. Everything works right out of the box. I am 81 and I thought my bike riding days were over. Not so , I ride my Rambler everyday.
I just love riding the tricycle. I get a lot of people telling me how beautiful the tricycle looks. I just love the red & black colors on it. I like the headlight & tail lights on the tricycle. It has a nice big basket on the back.
Bakcou MULE 26" STEP THROUGH Fat Tire Electric Hunting Mountain Bike 750W(1000W) 48V
It was worth the wait. Thank you
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!