Velowave PONY Step Thru Fat Tire Electric Bike 750W 48V

You can have a bike that can be used in a variety of terrains, with full power, you can ride farther and faster, and meet more riding challenges! Commuting time on city streets, leisure time on country roads, rugged mountain slopes, etc., VELOWAVE ebike meets all your demands with only one product!

750W BAFANG Geared Hub Motor

750W high-speed BAFANG geared motor, Strong and powerful, providing strong electric power with speed reaching up 28+MPH by pedal and 20 MPH by the throttle. You can cruise in the wild with little to no effort.

Removable 48V 15Ah LG Battery

Comes with a 48V/15AH lithium battery with LG cells, covering a range of 25-40+ miles per full charge. 40+ Miles by pedal and 25+ Miles by throttle. Calculation based on the rider's weight of 165lbs. Range varies according to road condition, weather, rider's weight etc.). Removable and water-resist battery, safe and convenient to bring home or office to recharge. Support fast charge, charge to about 80% in 4 hours, and fully charge in 8 hours.

Front Hydraulic Suspension Fork

When riding on bumpy roads, the vibration of the frame is reduced. It makes the ride more stable, more comfortable, and easier to control. It avoids excessive vibration which may cause the hands off the handlebars to improve safety.

All Terrains Kenda Fat Tire

Kenda 20"*4.0" Fat Tire, anti-skidding, wear-resistant, and adaptable to snow, sand, and various terrains. The fat tire enables smooth riding on rugged terrains means you can get more cycling experiences.

Shimano 7-Speed Drivetrain

With Shimano 7-Speed drivetrain shifts smoothly, and helps you adjust the riding speed for different road sections and conditions. Enhance your riding experience. The more approachable handlebar is comfortable all the way.

High-luminance Headlight

The bright 48V 10W LED Light provides a safer and more enjoyable environment for night riding. Easy riding day and night.

Hydraulic Disc Brakes System & Multifunctional Color Display

The Front & rear hydraulic disc brakes system is very smooth and can play a good braking effect under any conditions. More suitable for people with less strength or beginners who can easily stop the e-bike with a light touch of the brake lever.

Provides power assist level, battery indicator, riding speed, and mileage data to help to better control your riding stats and to achieve better exercise results. Thumb throttle control is also generally considered a safer option, especially for inexperienced riders.

Comfortable Wide Saddle

We focus on details, for a more comfortable riding experience, we choose a widened and enlarged comfortable seat pad.

6061 Aluminum Durable Structural

This fat tire electric bike features a firm aluminum body. No matter the weather and road conditions, this e-bike will accompany you further. Simple and technological sense of the exterior design. Also, fenders are originally equipped. You will love it.

Step-Through Design & Great Handle Bar

Step-thru design is ideal for casual rides and commuting to work, providing comfort and style with every ride. Swept-back bars provide a neutral wrist position and create an upright posture that is comfortable and easy to see.

SPECIFICATION

• MOTOR: 750W BAFANG Geared Hub Motor Peak 1000W, Max Torque 80 NM
• THROTTLE: Thumb Throttle on the left
• DISPLAY: Multifunctional Color-Screen Display
• SPEED: Up to 28 MPH on Pedal Assist
• BATTERY: 48V 15Ah Lithium-Ion Battery, 750Wh, LG cells
• SENSOR: Cadence sensor
• REAR DERAILLEUR: Shimano 7-Speed Drivetrain
• CHARGER: 48V 2 Amp, Fast Charger, 4 Hrs to 80% & 8 Hrs Full Charge
• RANGE: 40+ Miles by Pedal, 25+ Miles by Throttle
• FRAME: 6061 Aluminum with Integrated down tube battery
• WEIGHT: 79.3 LBS
• PEDALS: Platform Pedals
• WEIGHT LIMIT: 330 LBS Payload Capacity
• FORK: Front Hydraulic Suspension Fork
• BRAKES: Front & Rear Hydraulic Disc Brakes
• SHIFT LEVER: 7 Speed Trigger
• CHAIN: 7 Speed
• TIRES: Kenda 20"*4.0" Fat Tires
• SADDLE: Comfortable Wide Saddle
• CRANK SET: 52T, 170mm Alloy Crank
• KICKSTAND: Side kickstand
• CONTROLLER: 48V 25 Amp peak
• FRONT LIGHT: 48V 10W LED Light
• BATTERY WEIGHT: 9.3 LBS

SHIPPING

Order Confirmation:
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@urban-ebikes.com

Shipping Times:
We provide ground shipping  to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost.  You may contact as at info@urban-ebikes.com to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.

Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@urban-ebikes.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

RETURNS

RETURN POLICY

Velowave Team hopes that you love your new e-bike, but we also want you to be fully satisfied. Any purchase made through Velowave may be canceled before the order is shipped. Once the order shipment will be subject to our return policy, as detailed below.

Modify or Cancel Order:

Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds.

If you need to change the color and size of your bike, switch the accessories on your order, or if you ordered the wrong product, we are here to help. It is our goal to make sure any mistakes or changes to your order are corrected before shipment occurs.

It is also not possible for us to change the color or size if the bike is in transit - refusing the package due to color or size will be treated as a return and fees will apply. You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee.

All cancellations need to be done by email to the Velowave service department. The customers cannot cancel the order by phone. The customers will receive a notification email after the order has been canceled successfully. Otherwise, the cancellation of the order was unsuccessful.

Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for e-bikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

Return Order:

Refused Shipments:

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.

Dead on Arrival (DOA):

Damage due to shipping/delivery, missing items. 

If you receive an order that arrives damaged, incomplete, or in need of replacement parts, contact Velowave customer care at support@velowavebikes.com within three days of receiving the item to report the error or damage.

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.

For any issues, please carefully follow our warranty process to minimize any delays:

Contact our Support Center with your order number and the product.

Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:

- If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Velowave will decide whether you need to return the wrong product or not and compensate for the return shipping fee when we receive it.

Customer Return/14-Day Return for Bike：

For returns not due to product quality problems. We have a 14-day return policy, which means you have 14 days from the delivery date to return new and unused items after receiving your eBike to request a return. To be eligible for a return, the customer must meet the terms instructed below:

The e-bike must be under ten (10) miles on the odometer

Must be in like-new condition and free from dirt, dust, or fragrances

Must be in the original same packaging (all cardboard and foam) and condition that you received it

Must include all items that were included inside the box (charger, keys, hardware, etc.)

You will be responsible for paying for shipping both ways ($120+$120) and will be subject to a $50 restocking fee. 

Accessories return:

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.

Non-returnable/non-refundable Items:

1. For an e-bike that has been delivered for more than 14 days or used for more than 10 miles, we do not accept returns anymore and follow our warranty policy.

2. Used Products, batteries, special orders, sale items, and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.

How to return:

To initiate a return, please contact our customer service department at support@velowavebikes.com. Please reach out to us with your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Any warranty issues must be resolved before processing a return.

Refund:

Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one e-bike or multiple e-bikes. Refunds will be made after the E-bike is received and inspected.

After receipt, returned items will be inspected and a refund will be applied within 5 business days after receiving the product.

We only accept returns from purchases made directly through our website (www.velowavebikes.com). If you’ve purchased through an authorized dealer, please contact them directly.

If you haven’t received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at  support@velowavebikes.com

WARRANTY

Two-Year Warranty:

We provide a 2-year warranty on Velowave electric bikes frames.

One-Year Warranty：

A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)

Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your E-bike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.