Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
The Newport Elite Max 36 Volt Electric Beach Cruiser Bicycle is a Lithium Battery powered Electric Bicycle cranking out 350 watts from the Zero Resistance rear hub motor. This 100% hand welded lightweight aluminum frame bicycle has our 7 Speed Shimano Tourney® Gears & Shifting System, a battery pack consisting of 7 lightweight lithium cells running at 36 volts 10 amps (previously only 8 amps), and oversize 26" x 2.125 Kenda® Balloon Cruiser Street Tires, aluminum rims with quick release axle on the front and a waterproof quick disconnect on the rear.
The Newport Elite Max has a LED Panel for the Power Assist System (PAS) located on the handlebars. The PAS offers 4 speed options - Zero (pedal power only), Low, Medium and High. Front & rear JAK disk brakes are standard on the Newport Elite Max 36 Volt Beach Cruiser along with a large comfy big fat beach cruiser seat with dual springs to soften your ride!
This electric beach cruiser bicycle will travel 20+ miles per hour for up to 30+ miles on a single charge and it only takes a maximum of 4 hours to recharge the battery pack. The LiPo4 lithium battery pack is lightweight, compact and mounts to the frame below the seat and is hardly noticeable.
This awesome electric beach cruiser bicycle comes standard with a folding basket that can be hung on either the front handle bars or on either side of the rear rack. There is no extra fee for the basket!
Watts: 350 Watt
Motor Type: Zero Resistance Hub Motor - Motor is in center of rear wheel
Gears & Speed's: 7 Speed Shimano Tourney® Gears & Shifter
Amps: 10 AMP Circuit (7 Battery Cells at 10 AMPs each)
Volts: 36 Volts (Each Battery Is 3.6 Volts)
Batteries: 7 - Lightweight Lithium Battery Cells In A Sealed Removable Pack
Battery Type: LiPo4 Lithium Battery Cells
Tire Size: 26" x 2.125" Kenda Balloon Beach Tires on Aluminum Wheels
Charger: Smart Charger Included
Speed: 20+ MPH
Distance: Up 30+ miles per charge - can still pedal if charge is lost
Throttle Type: Variable Speed Control - Twist Throttle - or - Pedal & Power Assisted (PAS) - or - Turn Off Power & Pedal Only
PAS System: LED Panel with 4 Speed Options - Zero (pedal only)/Low/Med/High
Frame Type/Size: 100% Aluminum - Very Light Weight / 18"
Forks: Aluminum Forks (Light Weight)
Front Wheel: Quick Release Front Axle For Easy Transporting
Handlebars: Extra Wide & Long Beach Cruiser Comfort Bars (Aluminum)
Seat: Big - Wide - Comfort Beach Cruiser Seat With Suspension
Seat Post: Extra Length Lightweight Aluminum
Fenders: Full Coverage Fenders / Mud Guards
Braking System: Front and Rear JAK Disk Brakes
Drive System: Zero Resistance Rear Hub Motor (Motor is in rear rim) + Pedal Power
Head Light: LED Light Included
Measurements: Seat Height 33 - 39 inches / Handlebar Height 40 inches / Handlebar Width 27 inches / Bicycle Length 70 inches
Carton Size(LxWxH): 54.5" L x 8.5" W x 28" H
Shipping Weight: 67 Lbs
Bicycle Weight: 57 Lbs (Including the light weight battery pack)
Maximum Rider Weight: 350 Lbs
Battery Indicator: Yes
Cargo Rack: Included
Basket: Lightweight Folding Basket - Hangs On Handlebars or Rear Rack
Warranty: 1 Year X-Treme Warranty - 1 Year Battery Warranty
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
15 DAY RETURN POLICY (Satisfaction Guarantee)
If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and Conditions:
Refunds will be for 100% of the entire purchase price including the original shipping costs.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customers are responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way.
Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customers must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
Re-pack the merchandise securely in its original packaging, including the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
Include a copy of your invoice.
Include a copy of the RMA notice you have received from us via our support department help desk.
Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Freight collect and COD packages will not be accepted.
Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customers are responsible for returning merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund.
12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018):
X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Original purchase receipt is required to establish proof of purchase and establish warranty start date.
Your warranty will be void if any modifications are made to the original design of the bike. X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased directly from X-Treme.
Your warranty begins the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
We offer a full ONE Year warranty on all bicycle batteries to the original purchaser. City Rider battery is limited to 6 months (180 days). Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.
What is covered & what is not covered:
Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carrier's mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
Required Photos for Damage Claim
- A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Tires, tubes & kick stands:These items are NOT covered unless they are damaged as a result of shipping.
During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags or return shipping labels will not be issued.
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Love it so much! I live in the country and the area is mostly sandy. It does very well going up and down small hills. It's easy to go from manual to powered while you're riding it. I just can't say enough about it. It is just fun! Get one!
I love my new cargo bike. I have a hill to climb as soon as I start to ride and its so nice to go up the hill with out exerting myself. I get lots of compliments when I'm on my bike, it is definitely an eye catcher.
I have ever had making a purchase. Bike was shipped QUICKLY and arrived in perfect condition. Customer service was first class and super friendly. Bikes were as advertised and awesome. THANK YOU Urban-Ebikes!!!
I received my e-Azteca electric trike a few days ago and absolutely enjoy it. This is the second trike we have purchased from Urban-ebikes. The stability gives us confidence to go bike riding and the battery assist makes it so easy to get around hilly areas.
My son loves this BIKE. It is AWESOME. I ordered it on Monday and received it on Friday, just in time for my son's birthday. We took it on the path this weekend and everyone commented on how COOL it was. The seller didn't waste any time shipping it out. I received it faster than I expected...I Love that kind of service. Thank you for the great service and the super cool bike.
I have owned this e-bike for 3 months, and it has completely changed my life. I could barely walk or get good aerobic exercise because I had varicose veins in both legs, and I became very unfit. With this TROXUS Lynx e-bike, I can ride more than 10 km in one go, which is an acceptable intensity for my body. I sweat slightly at the end of each ride, I got a great workout, and I'm thankful for it!
Everyone tells me that this bike has the biggest tires that they have ever seen on a bike . I'm blown away with how much fun it is to ride this fat tire creation! I take it to the beach and ride in sand n dirt. handles extremely well, and no need for shocks.
Since I received it, I’ve been out biking for 3 straight weekends. This after not riding for over 30 years. I live in the mountains and the Troxus is just what I need to get me out again. In September, it will be my main transportation while I hunt in SC. Thanks for a great bike!
This is my first electric bike and I am totally impressed. I have a sore knee and so sometimes I need my bike to do some of the work when that leg gets tired. This bike is fast, fun and easy to unpack and get on the road with.
Explorer step over fat tire electric bike. I was looking for a bike that would allow me to sit easily, I wanted to exercise and take it to work but also feel safe. I came cross the TROXUS Explorer and it checked all my needs, when it arrived it was easy to assemble and easy to ride. I get a lot of compliments from my co-workers. The bike runs smoothly, and I love the speed too.
Had my bike about a month before I really got it out to ride and let me tell you , it was wonderful ! Drove it on vacation, on the boardwalk which was one of my dreams of doing again. It’s been about 15 years since I rode a bike due to back surgery and multiple problems after them. This bike got me back to riding again and made me sooo happy to be back on 2 wheels again ! It was truly more than I had expected !
We bought this bike for my son to go back and forth from school. He loves it. It keeps it's charge for a long time. We charge it like once a week. He's 6'2 about 220 and this bike is comfortable for him. It's so much fun that even my husband wants one now.
It was so easy to set up and get started. My wife and I both now each have a Velowave. Got her the Rover and I have the Ranger. She Got on it and loved every second of it. Smooth ride and so fast! The step through and it's so comfortable and love the fat tire feel. We can't wait to go around town showing off the coolest things on 2 wheels! So happy we decided to get them!
I did a lot of research into which fat tire eBike would be the best value for what I was looking for. I wanted to shorten the time it took to ride to work and have a more comfortable ride while doing so. With my road bike, it would take on average 55 minutes to travel 15 miles each way. With my new Ranger, I am making the same commute in 30 minutes. This bike moves! Minimal effort pedaling and you cruise easily at 25mph. With any effort in the low gear, I easily ride at 29-31mph. I could not be more happy with my Velowave Ranger! After 150 miles of riding, here is my review to this point: Saddle is very comfortable with or without bike shorts. Hydraulic brakes work great. Light is sufficient for dawn/ dusk riding but I add another light when I am riding in the dark. Aesthetically, this thing bike is beautiful. I get so many compliments on it and people stop and stare. The motor is very quiet. When I am riding in the grass (which this bike just floats over) there is not tire noise and all you can hear is a faint wind from the motor. I have only used the pedal assist mode which is very responsive. The throttle is ok but not nearly as peppy as the highest setting if pedal assist. The stock controller limits the throttle only to 20mph on the nose but the Velowave does sell an "off road" controller if you wanted to go faster then that without pedaling. I do not have this on my bike but will consider it in the future. For me, I like the pedaling and contributing Watts of my own! Suspension is adjustable and is smooth when taking bumps. So far so AMAZING and I recommend this bike to everyone.
This bike was beautifully packaged, easy to assemble (if you have some experience with bikes) and made with quality parts.
We have been riding the bike for a week now with no issues.
I own other e-bikes and the Prado S is a very good bike. Happy with the purchase.