Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
Shipping is FREE on all our products.
As soon as we receive your order, we’ll start processing it immediately which usually takes 1-3 business days.
Shipping usually takes between 3-7 business days depending on the carrier and your location.
As soon as your order is shipped, we'll send you an email containing your tracking number.
We ship only within the US and use various shipping providers (UPS, FedEx, DHL, USPS, etc.)
Returns are subject to suppliers' return policy (7-90 days depending on the manufacturer)
Specific information about each product return can be found on product page.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If eligible for return, we’ll send you a prepaid return label and arrange a pickup.
At Urban E Bikes we work very hard to ensure that we offer the absolute best prices online.
If you find another online store that offers a lower price than us within 14 days of your purchase date please let us know and we will refund your original payment method for the difference.
We want you to feel confident that you are getting the absolute best price for the product you are ordering.
We've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
They offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
The X-Cursion Elite Max 36 Volt Folding Electric Mountain Bicycle is running on a 350 watt zero resistance gear rear hub motor (if you choose to ride without power you won't feel the resistance of the motor when pedaling), an upgraded 36 Volt 10 Amp removable lightweight Lithium battery pack for longer distance riding, 7 Speed Shimano gear system, upgraded JAK front & rear brakes, ALL Aluminum frame & wheels, hydraulic shocks & off road tires. The X-Cursion Elite Max comes with an LED Panel for the Power Assist System (PAS). This PAS system has 4 speed options - Zero (pedal only), Low, Medium and High.
The X-Cursion Elite Max 36 Volt E-Bike will travel 20+ miles per hour for up to 30+ miles on a single charge and it only takes a maximum of 4 hours to recharge the battery pack. The battery is located inside the bicycle frame and is accessible when the bike is folded in half. This allows for the seat to adjust much lower and can be comfortably ridden by a shorter rider. This new feature also allows your battery to not be seen. With this new feature your On/Off Switch as well as Battery Charging Port is located on the frame underneath a Rubber Cover Flap.
The folding electric mountain bike is great for individuals with small living spaces, RV'ers, campers, college students and anyone who wants a lightweight foldable mode of reliable transportation.
Watts: 350 Watt
Motor Type: Zero Resistance Hub Motor - Motor is in center of rear wheel
Gears & Speed's: 7 Speed Shimano Tourney® Gears & Shifter
Amps: 10 AMP Circuit (7 Battery Cells at 10 AMPs each)
Volts: 36 Volts (Each Battery Is 3.6 Volts)
Batteries: 7 Lightweight Lithium LiPo4 Battery Cells in a Sealed Removable Pack that is hidden inside bike frame
Tire Size: 26" x 1.95" on Aluminum Wheels
Charger: 36v Smart Charger Included
Power Switch: Located on Frame under Rubber Cover Flap along with Battery Charging Port
Speed: 20+ MPH
Distance: Up 30+ miles per charge - can still pedal if charge is lost
Throttle Type: Variable Speed Control - Twist Throttle - or - Pedal & Power Assisted (PAS) - or - Turn Off Power & Pedal Only
PAS System: LED Panel with 4 Speed Options - Zero (pedal only)/Low/Med/High
Cargo Rack: Yes
Frame Type/Size: 100% Aluminum - Very Lightweight - Foldable
Forks: SA Suntour® XCT Front Forks
Braking System: Front and Rear JAK Disk Brakes
Suspension: Front Suspension
Drive System: Chain Driven by Rear Hub Motor within rear rim or Pedal Power
Head Light: Yes - Battery Operated Snap-On LED (Not covered under warranty)
Measurements: Seat Height 36 - 40 inches / Handlebar Height 40 inches / Handlebar Width 26 inches / Bicycle Length 70 inches
Collapsable: Yes - Easily unlock and fold bike in half for transporting
Carton Size(LxWxH): 55” x 9” x 28”
Shipping Weight: 67 Lbs
Bicycle Weight: 57 Lbs (Including the light weight battery pack)
Maximum Rider Weight: 350 Lbs
Warranty: 1 Year X-Treme Warranty - 1 Year Battery Warranty
We understand that getting your items quickly is important to you, so we make every effort to process your order as soon as possible.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
We provide ground shipping to the lower 48 states. Orders to AK & HI are shipped by AIR at additional cost. You may contact as at firstname.lastname@example.org to obtain rates for those shipments.
Shipping to the lower 48 states usually takes between 3 to 5 business days but you should allow 3 to 10 business days depending on the carrier we use (FedEx, UPS and/or USPS) and delivery location.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 24 hours are subject to up to a 20% administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
15 DAY RETURN POLICY (Satisfaction Guarantee)
If during the first 15 days you choose to return merchandise purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and Conditions:
Refunds will be for 100% of the entire purchase price including the original shipping costs.
At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.
Customers are responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way.
Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customers must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
Re-pack the merchandise securely in its original packaging, including the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
Include a copy of your invoice.
Include a copy of the RMA notice you have received from us via our support department help desk.
Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Freight collect and COD packages will not be accepted.
Contact Tech Support at this link http://support.x-tremescooters.com/ to obtain an RMA number.
*Customers are responsible for returning merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund.
12 Month (ONE YEAR) Warranty & Lifetime Frame Warranty models (Effective June 1st, 2018):
X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on all model bicycles and their components that are purchased directly from X-Treme or an authorized Dealer. Original purchase receipt is required to establish proof of purchase and establish warranty start date.
Your warranty will be void if any modifications are made to the original design of the bike. X-Treme will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased directly from X-Treme.
Your warranty begins the day the bicycle is delivered to you. This warranty covers manufacturer defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. We will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.
All replacement parts are warrantied until the end of the Original Manufacturer’s Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.
We offer a full ONE Year warranty on all bicycle batteries to the original purchaser. City Rider battery is limited to 6 months (180 days). Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.
What is covered & what is not covered:
Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carrier's mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
Required Photos for Damage Claim
- A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)
- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.
Tires, tubes & kick stands:These items are NOT covered unless they are damaged as a result of shipping.
During your applicable warranty period: X-Treme will replace any defective part free of charge and free of shipping charge to the original purchaser of the bicycle. We may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the customer. Call tags or return shipping labels will not be issued.
We offer Fast and Free Shipping all over the country.
We have a customer-friendly Return Policy because we know it doesn't always work out.
We have the best Warranty policies in case something goes wrong - we got your back!
We want to offer the Best Customer Experience possible , therefore we work only with High-Quality brands that make the best products.
We have a team of expert customer service representatives to assist you.
We have a lot of real, happy Customer Reviews here.
We are dedicated to offer the best deal to our customers, therefore we will Price Match if you find a better price somewhere else.
We don't charge Sales Tax except for NY state.
We offer Interest-Free Financing or Payment-Splitting by Klarna.
If you need help choosing the perfect electric bike or have any other questions, please check our FAQ section below or reach out to us via email firstname.lastname@example.org or call toll-free: (866) 960 8616
Usually within 1-2 business days unless the item is on pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
As soon as your package ships out.
You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it.
You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
Usually between 2-10 business days depending on your location.
If your item is a special order or on backorder, it may take longer - in this case you'll receive an email within 1 business day to notify you about your options.
We ship via UPS, FedEx, USPS, and select LTL freight companies.
It usually depends on the size of your package and the destination.
Yes! Please contact us by phone, chat or email to inquire about the price and to place
We are available at 866-960-8616 on weekdays from 9am to 5pm.
Alternatively, you can use the chat or email us at email@example.com
Yes, we do!
Please check below for details.
Buying an electric bike is not a small investment, that's no secret.
Which is why we've partnered with Klarna to offer you a simple, risk-free way to finance your e-bike purchase! Klarna provides payment solutions for 60 million customers across 100,000 merchants in 14 countries.
The great thing we love about Klarna is that they offer an option with 0% interest if you pay within 6 or 12 months (depending on the total price).
You can place your order today and then pay in easy monthly installments later.
You can click on the Klarna widget on each product page to learn more!
How To Place An Order With Klarna:
Step 1: Add an order to cart and click to go to the checkout.
Step 2: Fill out your details and click "Continue to shipping method".
Step 3: Select the shipping method and then click on "Continue to payment method".
Step 4: Choose the option "Buy now, pay later with Klarna" and click "Review order" and then "Complete order".
Step 5: Select the option you prefer and click "Place Order". You'll be asked to enter your details for Klarna to verify. After that, you'll receive an instant approval decision and Klarna will create an account for you. You can use that account anytime you want to place orders in the future!
Click here to learn more about Klarna!
Rate ranges from 0%-24.99% APR based on creditworthiness and subject to credit approval, resulting in, for example, 4 [(number of monthly payments)] equal monthly payments of $1000 [(amount at 0% APR)] to $5000 [X] [(amount at 24.99% APR)] per $2000 [X] [(amount borrowed that the calculation is based on)] borrowed. Minimum purchase of $1000 [X] [(min purchase amount)] required. 0% APR financing only available to qualified customers with excellent credit history. A down payment may be required. Estimation of monthly payment excludes potential tax and shipping costs. Monthly financing through Klarna issued by WebBank, member FDIC.
A $1000 purchase might cost $172.79 per month over 6 months at 12.49% APR.*
Please let us know if you have any questions or if there’s anything we can help you with by contacting us!
Urban E Bikes Team
We are based in Brooklyn, New York but we have warehouses all over the country!
Though this tricycle is a bit heavy for me, it did not give me a hard time peddling it, of course, with the help of the 250W motor. My balance is horrible, and I'm not very good at riding a two-wheeled bike, but this electric tricycle gives me comfort and confidence. I don't mind riding and traveling using this tricycle, even on a long-distance ride.
I have health issues and my balance is not good. This tricycle has a low frame to step over. Gears help traversing sidewalks, hills and helping reduce my effort when I am tired. The hand brakes are much more efficient than pedal breaks. Very comfortable ride with no back pain. I have more confidence and my balance is improving!
I was really nervous to get this tricycle because I thought it would be heavy, and although it is, it's not nearly as heavy as I thought it would be. I have so much fun riding this, and I always get compliments from the neighbors.
I didn't think I would want or need an electric tricycle, but its pretty rad now that I have it. can't wait for the weather to warm up a bit more so I can take it out more often
The battery is so easy to remove for recharging, the hardest part is remembering to take it off after my ride! My brother assembled this tricycle for me and he said it wasn't super difficult. It took him about 2 hours. Highly recommend
Unique, comfortable and quite appealing.
Have had my bike long enough to hunt off if it twice. Even on days I don’t hear a gobble, I return to my truck with a smile on my face. Really like the bike. Can go places on it that I could never power through on my mountain bike and don’t have rubbery legs and sweat soaked clothes when set up.
The power for hill climbing the rough terrain in north central MA is incredible. haven't had a hill I couldn't climb, the only issue was the fear of coming back down! The bike handles like a dream! Back in the day i rode mountain bikes 2-3 K miles a season and was very impressed with how this bike handles even being more than twice the weight of a lightweight MB. I switched back to low power to conserve. Battery life and still have plenty of power. Ride it like a bike and pedal, its a lot of fun without the extreme effort.
I recently bought the Mule step through for my wife. This represents a second purchase since three months earlier I purchased a Mule for myself. We have taken several trips with them on wood trails and secondary dirt roads. The bikes are fantastic! The technology is great and the durability is over the top. As we get more accustomed to their performance our satisfaction continues to grow as we experience the bikes capability under different ride conditions.
Easy to assemble. Added all my equipment from my old mountain bike, which was mounted on the handlebars, to the Step Through Mule with plenty of room due the wider handlebars. First couple of trips resulted in adjusting the correct tire pressure for my type of off road conditions. Pulls my cart, tree stand and pack with out difficulty. The power in this bike is amazing, and the petal assist makes easy traveling in sand and grass as if you are on pavement. This has opened a new world for me. Also, as I am a religious wear of Kuiu the bike matches by hunting clothes. Lastly, so happy I order the 24" Step Through as it makes getting on and off so much easier than my 26" mountain bike.
This is an excellent bike and it has the power to get up all the steep mountain roads in my area. I ride it about 18 miles a day for exercise and also ride it for fun with friends. This mid drive has so much more hill climbing power than my other three 750 watt rear hub drive ebikes. The difference between a corvette and a vw bug. Both will get you there, but the Mule does so in comfort. I only had to change out the seat for my personal comfort. I am 70 years old and the Mule ebike makes me feel like I am in my thirties all over again. Some may call it cheating, but I am still getting a workout but can go three times as far as I used to ride using my high end manual mountain bike. Best purchase I have made in years!
I bought a mule during the fall and rode it at our 200 acre farm. My wife took it for a spin just once and decided she wanted one for herself. We are going to use them for hunting season in PA. Currently she rides on the DL trails while I ride my gravel bike. She has found a new love for biking. ( her knees are shot so the e-Bike opens up a whole new world). Plus we now ride together again. The larger battery is a must for over 25 mile rides. Great fun! Love mine too! Service is superior!
Well it’s Awesome to see an All Terrain Rock Hopper Type E-Bike for us Portly Ground Pounders! To see a Neon Flash (or in this case DEER) roll by on the Mountainous Trails whipping thru those woods while taking the trails with ease will be jaw dropping and awe inspiring. I hope someday this will be mine, yet for now I can only watch, scheme and dream about the possibilities of riding that DEER into Glory!
I work door dash in San Francisco. It goes up any hill and there's some steep ones here. It didn't go up the worse ones but it went straight up Powell street were trolly go and that's pretty steep. Most ebikes can't do it. I was screaming I love this bike out loud. Thanx making my job way easier
First experience with an e-bike. Batteries charged the first time in about one and a half hours. Ridden it about 10 miles so far and the battery still shows full charge. Have tried it in all modes. Haven’t noticed any squealing when brakes are applied or gone. I am in my upper 60's and happy with the purchase!